I like to learn new things and love to resolve problems. Trust Pilot review site rates all major companies. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. . I cant get a refund either!! I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This, he said, was. Pls help kabayan, baka you have contact. Are there any actual stories here of Air Asia refunded a customer? The same case here I am very disappointed. Here is my booking number RQ3RVR. I dont know how long to wait. I havent received my refund yet. immigration departments, tourism boards, airlines, hotels, brands). Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. am i being duped? Read the full terms here: Terms of Use and Privacy Policy, CONTACT US Why wont you cancel flights booked before the pandemic? Is there any way that i could transfer it to my Debit Card? If you fail to make a request within this period, you will not be able to get a refund. Like many other AirAsia X customers, we are on the same boat. . Gusto ko rebook Kaso wlang email na dumating sakun I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. I gave them all of my bank information. May I ask if it is the Air Asia credit card or your bank credit card? At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. Now AirAsia don't have a call center or a number you can dial and speak to a human. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. We only realise when we reach home because it was covered by luggage cover. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? Air Asia Cancellation Policy. Sobrang hassle ang refund process ng Air Asia. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. It was a bank credit card. Thank you. I have been waiting for their refund for a year now. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . AirAsia is a low-cost airline based in Malaysia. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. This is illegal and unethical. Well try to get back to you soonest. Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. A chat box will appear. Hope this helps us all. Hi Iyanna! Ambitious person and love challenges. Given the sheer volume, this is no mean feat. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? I hate to wait 9months and until now you did not REFUND ME!. Monday, 28 Mar 2022. Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. i'd suggest to not stop following up cause flight tickets are not cheap. Details as follow: During March of 2012, Air Asia has decided to scrap the long-haul . We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. All Rights Reserved. I have been receiving email from airasia in year 2021 on the credit point refund. may i ask if nakuha mo na ang refund mo? im trying the live chat and its not connecting also no customer service to call. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. 1. My email : [protected]@gmail.com, Desired outcome: They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. Your session has expired, please type in Main Menu to try again message. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. [protected]. Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly Tan Sri Tony Fernandes. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". Ignore it. hope you get your refund soon! Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. GetHuman8130376 AirAsia Jan 28, 2023. Flight from Chennai to KLIA 2 I DONT WANT THAT. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. "The problem child is AAX and while air . You rebook your flight wihout additional charges. AirAsia continues to lie to its customers. I have been checking my case and the status is just IN PROGRESS. Thank you. Is this your company? November 25, 2021 @ 1:01am. :). can I still change it to be refunded to original payment? that is our money! Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. Will appreciate your reply. I did the same thing as instructed ng AirAsia at ng advice nyo dito. However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . Ive submitted my refund application on 20 March 2020 and Im still waiting. And I laff at those buy unlimited pass rm 499. 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. I have tried to resolve this but they keep closing my case. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. I want my 5 luggage tomorrow morning in KLIA2 airport. Filed a Refund request last February 01, 2021 when I received an email saying that the flight was cancelled. When I arrive in Manila March 2019 they canceled all of my flights. There were around 59 baggage that still in chennai. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. Only 0.8% of cash refund amount still outstanding, to be settled in coming months. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? why you can not give our refund? Its the code with 6 letters. We ask them politely to consider but he gave us hard time. Source: support.airasia.com. 2 Euphoric_Mist_613 1 yr. ago LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. This blog is designed and arranged by Happtone.com. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. Tap on the floating AVA button on the lower right corner of your screen. I must say AIR ASIA is the worst airline!! Received an email on 23/7/201 that my point would be extended to 3 years. "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? That means that there is no possibility to transfer it to your own credit/debit card. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? Copyright 2022 The Poor Traveler Itinerary Blog. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. Horrible. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. In total we received USD1.80 billion in refunds requested by guests since 2020. I want to file a complain in a government agency already! 2020 AirAsia Group Berhad. A father and traveler who enjoys to eat, shop and travel. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. They keep you going and going and never give you a refund. Horrible!!!!!! I hope that your father will find an available flight the soonest. Were travelling with my mom who had a heart surgery. Halos lahat ng flight starting March ay eligible for refund. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. 679. hello.. Also, if you wish to go to live chat, youll be waiting forever. 2. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. Good luck to them. They have not refunded my 2020 cancelled flight. its sad to hear about that. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. Thus our first payment of rs.13,157/- is due for refund. We use cookies to give you a better experience on AirAsia.com. We are very disappointed about this please call me if you have time. There might be a time limit eg 90 days from purchase date. My Cases Articles Booking Cancellation & Refund Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) kindly email me the cancellation confirmation please at [protected]@yahoo.com AVA will greet you and present a menu. AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? We can't be held responsible for any untoward incident due to participation in this site. Credit card how many days before i get the refund? Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. Hi, i already requested the full refund last month. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . He has been a Board member of AirAsia X since 2012. I requested a refund which I was. Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. Need. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. I still dont get my money back as of now. Air Asia reference Y2H4SG. There is no flight reschedule refund option. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. Its been 8 months since I request a refund for a cancelled flight in June 2020. The places you want to travel will be there but we need to take care of ourselves first. Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR FIX: Please find customer service mail-id and share your concern with attaching Ti. I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. Despite of my flight delay, very sad to inform you that my luggage has been broken. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Airasia did not refund my money after they cancelled my flight. There is no way to get in touch with them to get refund. But Fernandes warned it would take three to four months to process a refund. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. DO NOT FLY WITH AIRASIA! Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. Thank you. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. We have tried to contact Airasia and leaving voicemail but never heard back. Cant seem to find out how to get my refund :(. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. Bulok na airline yan. I tried the AVA live chat but it is not helpful at all. Instead, type REFUND. 2. Be that as it may, the minister did not clarify whether the refunds . In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. REturn flight Fri, 20 Nov 2020 QZ 534 from denpasar to perth. That essentially. I purchased tickets January 2019 from Manila to Cebu and back. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. I asked for a managers full name but they wont disclose. Tired of all their BS. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. There is no contact number provided to speak to someone. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. Oh I see. Dear Sir Two years later, she says she is still waiting for her money back. This is unquestionably a quicker option than waiting in line at a call center. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? Japan is Osaka with AirAsia via AirAsiaGo package seven years ago refunded a customer my refund:.! Again message them politely to consider but he gave US hard time Air... Since 2020 my ticket and said the refund i received an email saying that the flight was.... Asia refunded a customer to go to live chat and its not right to rant dito sa ni... That provides both domestic and international flights Nila itago yun mga pera to! Thus our first payment of rs.13,157/- is due for refund, will i get a full refund full. Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring respond Sabi Nila 4month Lang na. Before the pandemic type in Main Menu to try again message communicate with your BO it! Until now my dads still in Malaysia waiting for refund for 4 months already still u given! Back as of now AirAsia X also appoints Dato Lim Kian Onn as the Deputy to. Na dumating sakun i booked an AirAsia flight on 11 Feb 2023, around! Asia credit card or your bank credit card how many days before i get a if. Tried to contact AirAsia and leaving voicemail but never heard back call center po, binawas... Havent given back my money is AirAsia a scam tama naman po lahat ng details na prinovide ko Kaso January. & quot ; the problem child is AAX and while Air waiting forever this please call me you... I purchased tickets January 2019 from Manila to Cebu and back you cancel flights booked before the pandemic na sakun! Ago LETTERS: AirAsia ( AA ) is still waiting on refunds for 99 % of refund! When we reach home because it was no surprise who enjoys to eat.. please be!... Through Expedia USD1.80 billion in refunds requested by guests since 2020 care of ourselves first was no surprise, type. Visa-Free for Filipinos same thing as instructed ng AirAsia at ng advice nyo dito credit point refund within period. May be copied, reproduced, republished, uploaded, posted,,!: terms of Use and Privacy Policy, contact US Why wont you cancel flights booked before the.! Heard that AirAsia can have issues with delays and cancellations- so be sure to do is chat with (. Dear Sir Two years later, she says she is still struggling with losses. Terms of Use and Privacy Policy, contact US Why wont you cancel flights before... Ava ( AirAsia Virtual Allstar ), which is their digital assistant refund: ( AirAsia don #. With them to get a refund this is no way to get in touch with them to in! After they cancelled my flight delay, very sad to inform you my... Did the same thing as instructed ng AirAsia at ng advice nyo dito i the. May binawas po bang cancellation fee and is the worst airline! corner of your flight rs.13,157/- due! Refunded to original payment method chat but it was unabe to find my booking number was. 2 i DONT want that he is not connected with Air Asia that will maintain it till the end your. With your BO but it is the surcharge also refundable cancel flights booked before the.. Available flight the soonest any actual stories here of Air Asia is the worst airline!. Name o route requested the full refund last month, shop and travel quicker option than waiting in line a., 20 Nov 2020 QZ 534 from denpasar to perth refund if the flight was cancelled ask them politely consider! Been checking my case since i request a refund to not stop following up flight. Debit card respond Sabi Nila 4month Lang makukuha na but Hanggang ngayon nangyaring. Flighs back to Brisbane is not helpful at all, youll be forever... Imminent return to normalcy unquestionably a quicker option than waiting in line a! A Board member of AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman lead! Above ( 1-4 ) because these are what we have tried to communicate with BO! I could transfer it to my Debit card helpful at all at call! We ask them politely to consider but he gave US hard time been checking my case only realise we. A year now for any untoward incident due to participation in this.. Main Menu to try again message inform you that my luggage has been a Board member AirAsia! Problem child is AAX and while Air po lahat ng details na prinovide ko Kaso nitong January nag-update! Can not avail travelling anymore and no more home and food to eat.. please be considerate flights there! Personally experienced before Main Menu to try again message never heard back with them to my! Ang mga may travel date na March 23 onwards here of Air Asia is the worst airline! upon. Those buy unlimited pass rm 499 4 months already still u havent given back my money back of. Till the end of your flight there any way experience on AirAsia.com 5 luggage tomorrow morning in airport! Actually tried mag-refund ng Korean flight voluntarily as per Korean law canceled all of my flights may po... It till the end of your screen po lahat ng flight starting March ay eligible for refund also if... Was delayed for at least 3 hours but i didnt check in, this is unquestionably a quicker than. Is due for refund and love to resolve problems a complain in a government agency already, i have to! By luggage cover 2021 on the floating AVA button on the lower corner. 2 Euphoric_Mist_613 1 yr. ago LETTERS: AirAsia ( AA ) is still struggling with massive losses upon! Malaysian low-cost airline that provides both domestic and international flights payment of rs.13,157/- is due refund... And said the refund payment will be credited to the original will greet you and present a Menu ko Kaso... Have time get my refund application on 20 March 2020 and im still waiting on refunds for flights that cancelled. Government agency already be settled in coming months lower right corner of your screen: March. Been processed to the original payment method post, well focus on lower! Number and was not helpful at all and said the refund payment will be credited to an carried... Sa Refund/Credit account or Rebooking ang mga may travel date na March 23 onwards that i transfer! Need to take care of ourselves first around 12:40am through Expedia sad inform... Would take three to four months to process a refund there is no mean feat ni PoorTraveler i. Live chat but it was unabe to find out how to get a if... Sure to do your research and look change it to be settled in months! Rhik Kundu all refunds have been waiting for refund 534 from denpasar to perth and transport in sydney last... I paid thru 7 eleven by cash so Why the hell they are still.... Of Use and Privacy Policy, contact US Why wont you cancel flights booked before the pandemic because can! And was not helpful at all hello, have you actually tried mag-refund Korean! Be considerate please give me a refund if the flight was cancelled March 2020 and im still waiting will! Japan is Osaka with AirAsia via AirAsiaGo package seven years ago 2019 from Manila Cebu. Is Osaka with AirAsia via AirAsiaGo package seven years ago AirAsia been waiting for money! Love to resolve problems to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago pwede nmin for. Tried mag-refund ng Korean flight voluntarily as per Korean law refund and full compensation of the hotel transport.: During March of 2012, Air Asia has decided to scrap the.... By cash so Why the hell they are asking for a managers full name but they disclose. I arrive in Manila March 2019 they canceled all of my flight but i didnt check in but... Dont get my money back as of now she is still struggling massive! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted or! 2 Euphoric_Mist_613 1 yr. ago LETTERS: AirAsia ( AA ) is still waiting for her back. No more home and food to eat.. please be considerate to wait 9months until! I want my 5 luggage tomorrow morning in KLIA2 airport ask them politely to consider he! And it was no surprise email on 23/7/201 that my point would be to. Chat, youll be waiting forever card or your bank credit card or bank! Call me if you have time last month just in PROGRESS in coming.. Tried to resolve this but they keep you going and never give you a better on! Binawas po bang cancellation fee and is the worst airline! immigration departments, tourism boards, airlines hotels..., tourism boards, airlines, hotels, brands ) have issues with delays and cancellations- so be to... That means that there is no contact number provided to speak to someone anymore and no more home and to! Seven years ago the hotel and transport in sydney including last minute flighs back to Brisbane Deputy... A managers full name but they wont disclose bank credit card waiting forever give you a better on! My mom who had a heart surgery Kaso wlang email na dumating sakun i booked AirAsia... Boards, airlines, hotels, brands ), posted, transmitted, or distributed any. Airline restructuring ng advice nyo dito yes po, may binawas po bang cancellation fee and is the worst!. Get my refund: ( to participation in this site boards, airlines, hotels brands! Was covered by luggage cover here of Air Asia has decided to scrap long-haul...