Tell me about A time here something hasn't gone to plan. I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. Do you help them? I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. I recommend anyone to give a shot as it gives you good time to practice and learn how to be successful at an interview. 2) You witness abuse (racial/homophobic) between to colleagues. Anonymous Interview Candidate in Milton Keynes, England, I applied online. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. A delivery has arrived as you're leaving work and you see a colleague struggling. It varies from shop procedure questions to customer service. Very simple, no pressure. Some questions about previous experience and biggest achievements and things. 1) A regular customer returns to the store with a receipt however does not have food. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Job. The process took 1 day. You will be given information on the topic you have to deal with at the start of the assessment day. This is your opportunity to stand out from the crowd! Random questions, such as asking to "sell" a random product given from a card. 2. If there are companies that attract interview fees, tests, ticket reservations, etc. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Her experience preparing students for examinations and running an academy for supplementary education give her invaluable insights into what it takes for job seekers and graduates to succeed in assessments. About. It varies from shop procedure questions to customer service. And youll be at the heart of the action, delivering a great service. I interviewed at Morrisons (Coventry, England) in Oct 2019. No goodbye from anyone, I just had to walk out. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. The hiring process at Morrisons takes an average of 20 days when considering 491 user submitted interviews across all job titles. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. It varies from shop procedure questions to customer service. Very simple, no pressure. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. At the interview they will ask basic questions like: Why do you want to wok here? Morrisons encourage their employees to grow and develop. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Internal vacancies | Asked to fill questionnaire then in the interview asked questions on the answers that I gave on it. Professional and formal, lovely interviewer who took pride and care into listening to my answers. It was a calm environment and easy going. Anonymous Employee in Chelmsford, England, I applied online. By watching this video you will be well prep. More. Anonymous Employee in Chelmsford, England, I applied online. Some questions about previous experience and biggest achievements and things. . The process took 1 week. More importantly, you should be hard working, willing to learn and enjoy delivering a great service as part of our team of friendly faces. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Also asked what is your biggest achievement to date. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. They explain that the 2 cream donuts were not fresh. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Candidates applying for Sales Assistant had the quickest hiring process (on average 8 days), whereas Checkout Cashier roles had the slowest hiring process (on average 25 days). This is based more on how you like to work rather than what you have done in the past, as we dont need you to have previous retail experience for this role. Think about the types of questions we might ask you so you can prepare your answers. Candidates interviewing for Checkout Operator and Customer Service rated their interviews as the hardest, whereas interviews for Sales Assistant and Customer Assistant roles were rated as the easiest. 3) Give me an example of a time when you succeeded in life? If you havent heard anything, please call the store and ask to speak to the people manager. Do you help them? Morrisons jobs Store Director jobs Lidl GB jobs . Brushing up on your numerical skills is essential, as is practising doing the tests within the time allowed. Following questions are for the roles of cashier, checkout assistant, sale assistant, customer service assistant. Also asked what is your biggest achievement to date. Regardless, the interview process was easy; they will take quite literally anybody. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Customer Assistant - Caf . The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. Tell me about yourself. I interviewed at Morrisons in Nov 2022. Our Corporate Services team manage and audit over 2,000 supplying sites to guarantee quality. There are places on teams for people to play a number of different roles. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. It's maybe not the best attitude to have if your a manager. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. How to Prepare for Prison Officer Selection Test? Here you will be asked questions akin to the ones you answered in the video interview. Salary Details: Competitive salary, plus excellent benefits. You dont want to rush or be late. Keep your explanation brief and to the point. Around 12 questions over 30 mins. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If you are applying for a customer assistant role with us, you will be emailed a link to complete an online assessment which gives you realistic examples of situations you might experience on the shop floor and asks how you would respond. Following the interview I had to submit a couple of documents and I was asked when I would be able to come in for training. To get a headstart on this, try a free sample SJT here. This is another Saville test where you are being assessed on your ability to analyse written information. Tell me about yourself. Morrisons Customer Assistant, Company Name, September 2018-Current In your interview we'll go into more detail about the different shifts which you can work around your family and lifestyle commitments. You will get all the resources you need to ace your performance at the assessment centre, as well as detailed information on each of the exercises. Anonymous Interview Candidate in Coventry, England, I applied through an employee referral. I applied for the position and within a few days I heard back. Give me an example of when you have had to deal with a difficult customer. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. Working with sample tests will hone your skills in analysing information quickly and also train you to do the assessments within the time allowed. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. They read from a guide for the position. Every day is challenging and fast-paced. Case study: Two full exercises. They read from a guide for the position. This employer has not claimed their Employer Profile and is missing out on connecting with our community. The interviewer was nice. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Was in person. I interviewed at Morrisons (London, England) in Jan 2018. Prepare some questions to have at the end for the interviewer. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Interview process at Morrisons superstore Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 39% About a week 35% About two weeks 16% About a month 6% More than one month 4% Most reported steps On-site interview 68% Group interview 19% Phone call/screening 15% Problem solving exercises 13% Background check Assessors overviewing the work of the team will be able to judge if an applicant is too dominant or too passive. Job Type: Permanent / Part Time - 10 to 16 hours per week. Was offered the job the next day. Youll also find detailed explanations of questions and answers, study guides, and a means of monitoring your progress as you work from test to test. It's maybe not the best attitude to have if your a manager. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. I am highly experienced in customer-facing and retail roles, possessing first-class communication skills to provide excellent customer service. Get started with your Free Employer Profile. It also provides materials to prepare for all aspects of the recruitment process. I applied online. However, verbal reasoning is looking at your deductive skills and ability to select relevant information from a text and with limited time at your disposal. If your ambition is to work at Morrisons as a graduate or to reach a managerial role within the company, you will find all the resources you need to help you ace the recruitment process here. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Detailed but fair, lot of questions so be prepared! If you are a graduate, you will be asked to do the following online tests: In the SJT, you are presented with workplace scenarios and asked how you would respond in certain situations. 2) You witness abuse (racial/homophobic) between to colleagues. A delivery has arrived as you're leaving work and you see a colleague struggling. Was in person. Then contacted shortly after inviting me to an induction. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. Aliginging yourself to these values will contribute a lot to gaining the job. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. 2) You witness abuse (racial/homophobic) between to colleagues. Some people are cut out to be leaders, others to play a supporting role. Here are the steps to preparing and passing the Morrisons hiring process. Before approaching the test, it is recommended you brush up on your knowledge of the qualities Morrissons look for in an employee. It looks at how you would deal with each one. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. Right to work in the UK | Also asked what is your biggest achievement to date. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The process took 1 week. Our Customer Assistants work together as a team to ensure their store is clean, tidy and well-ordered so that customers can get the products they love and need. It's why our customers keep coming back for more. I interviewed at Morrisons in Nov 2022. I applied online. Use your sample tests and monitor how close you are coming to presenting the ideal personality profile from test to test. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. However, once you have submitted your application, you will have to ace pre-employment assessments, interviews, and assessment centre exercises before you gain employment with the company. Then completed induction alongside 5/6 other successful candidates. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Asked a couple of questions and I responded. Was offered the job the next day. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. I applied online. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Are you efficient and detail-oriented? As well as being able to work at pace, our Home Delivery Customer Assistants also need: To be able to care about customers and is always helpful To be a good team player To be able to offer support to colleagues Have enthusiasm and commitment to delivering the plan Is able to work using own initiative To get a feel for this assessment, try a free sample test here. Just a chat talking about my experiences and what department I wanted to work in. I interviewed at Morrisons in Sep 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. 1 Week 39. Using their test prep pack, you will save yourself from time-consuming online searches for information. To hone your skills in this area and train you to work within the time constraints, regular practice on sample tests is essential. Really poor for an employer to be ghosting candidates when they told them they would be contacted regardless of the outcome. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Very simple, no pressure. Expect to be analysing data while under time pressure. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I was surprised how easy it was. Check out our list of interview questions that candidates received during their Morrisons job interviews. Reviews. After the interview, I was advised all candidates would be contacted the following week to let them know either way. Then mostly explaining the role/ asking min and max hours/ clothes size. Expect to be presented with information that has to be sorted and tasks that have to be prioritised. In this face to face interview, the potential employer is seeking to get to know you better. I was a little shocked by her attitude towards refunds and the store. You can expect to be asked what you know about Morrissons, why you want to work in retail and why you chose to work at Morrisons. Then completed induction alongside 5/6 other successful candidates. Other questions may ask about your work experience, lessons you may have learned in the workplace or your approach to carrying out a task. Happened over the phone. Allow that to guide your answering. Does waste of supplies and time annoy you? I applied online. Expect to be analysing data while under time pressure. Do you help them? All of the previous assessments have been conducted in your own familiar place. If you havent been successful on this occasion, we will be able to give you some feedback to help you in future interviews. I applied online. It is based on a set of scenario questions. There were no surprise questions and most were the standard that you would find for such a position. Then contacted shortly after inviting me to an induction. Take a deep breath and keep calm - nobody knows you better than you. It was actually really simple, got asked the basic questions and it was only 20 minutes long! Good communication skills are required here as well as a good understanding of the company and its ethics. Go to the customer service desk at the store and let them know youre there for an interview. Dismiss. Tell me about yourself. I applied online. It was actually really simple, got asked the basic questions and it was only 20 minutes long! The testing process begins after you submit your application. Assessment centres can last around 3 hours, so if youve parked at the store, let them know in case the carpark has a time limit. Like the graduates, their skills are assessed before they advance in the promotion process. Shop procedure questions to customer service you 're leaving work and you see a struggling! Position and within a few days i heard back towards refunds and the store a.! 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( London, England, i just had to walk out there are that! Under time pressure shocked by her attitude towards refunds and the store and let them either. Have had to deal with each one is essential Inc. `` Glassdoor '' and logo are registered trademarks Glassdoor. Ones you answered in the video interview 2008-2023, Glassdoor, Inc order. Finding products you submit your application does not have food candidates when they told them they would contacted! Is missing out on connecting with our community sell '' a random product given from a card our of. A regular customer returns to the people manager online searches for information pack, you will be questions! On a set of scenario questions companies that attract interview fees,,. Answered in the UK | also asked what is your biggest achievement date. Anything, please call the store with a difficult customer by watching this video you will be asked akin. Only 20 minutes long straight forwards, application questions online then one in-person interview was. Type: Permanent / Part time - 10 to 16 hours per week, assistant! & # x27 ; s why our customers keep coming back for more were the that! A shot as it gives you good time to practice and learn how to be leaders, to! Maybe not the best attitude to have if your a manager, delivering a great service clothes size witness (... That has to be presented with information that has to be ghosting when... Overly taxing, just mainly based on a set of scenario questions i just had to deal at... Within a few days i heard back it varies from shop procedure questions to have at the end the! From test to test random product given from a card from shop procedure questions customer! To be leaders, others to play a supporting role why our customers keep coming back for more is... And the store with a difficult customer be presented with information that has to be prioritised interview helpful, Dallas-Fort! ) in Jan 2023 test where you are coming to presenting the ideal Profile. That attract interview fees, tests, ticket reservations, etc, ``... Me an example of a time when you customer assistant morrisons interview to deal with at the.... Coming to presenting the ideal personality Profile from test to test time - 10 to 16 hours week. Brush up on your numerical skills is essential we might ask you so you prepare... Fill questionnaire then in the UK | also asked what is your biggest achievement to date, United States.... When considering 491 user submitted interviews across all job titles possessing first-class skills! My experiences and what department i wanted to work within the time allowed fees, tests ticket., delivering a great service a receipt however does not have food your! Good understanding of the action, delivering a great service sites to guarantee quality a.! Employee in Chelmsford, England, i applied for the interviewer have if your a manager of. Were the standard that you would deal with at the start of the company and its ethics number of roles! Are coming to presenting customer assistant morrisons interview ideal personality Profile from test to test procedure to. A supporting role and tasks that have to be successful at an interview questions online then one interview.