Its been truly a pleasure. We expect DoorDash to see a significant valuation haircut, he said. Give an offer on the spot. PM basics such as product understanding . Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. So that was a really good reminder to have. DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. I also look for common ground and focus on finding a win-win solution that addresses everyones concerns. The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. 45% of respondents listed an on-the-spot job offer in their top three . For me, that meant language, that meant earning income to buy Nintendo. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. Maybe its tough to see in a one day or one week grading period, but you can see it. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. Tony Xu: Well, if youre an aspiring entrepreneur, I would say, find something youre obsessive about. These are not necessarily skills I had. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. I would first carefully read and confirm the order details and then prioritize the organization of the order to ensure timely and accurate delivery. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. This causes them to miss some critical points and not provide the correct answer. The pressure is high for DoorDash, which private investors valued at $12.7 billion last year. In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. Interview questions and answers were updated by William Swansen on April 14th, 2021. And then I think the second thing was, there isnt anything you can fully do to control this in terms of what external validation or lack thereof, hits you. Tony Xu: Send me feedback at any point in time. Tony Xu: Sure. Joy Huang: And speaking of things going really well, after that difficult period for you DoorDash, again, was on this trajectory of rapid growth where, if I remember the numbers correctly I think DoorDashs market share grew from 17% to 50% in just two years, which that kind of growth its just crazy. Joy Huang: Thats a really good mental model to have. After that, Im done with all of that, he said. Maybe they wouldnt happen the same time period that we were working on improving the inputs. Theres a lot of work thats left to go. Follow us on social media at Stanford GSB. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? This interview was conducted by me, Joy Huang of the MBA class of 2021. Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. If youre looking for a promising career, DoorDash might be the right place for you. And during this pandemic, the right and the hard thing to do was to shelf some of our business plans, and actually, make sure that the community is safe, the dashers would be safe, that merchants would have liquidity, that we can help the community, any organization that may need our help. But well, one of the reasons why we started with, theres a few reasons why we started with restaurants. And it is in talks to raise debt that would convert to equity when it goes public, said two people with knowledge of the discussions. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. I took ownership of the issue and worked with the kitchen staff and delivery team to identify the root cause, which was a communication breakdown between the two departments. Because you cant let the uncertainty if you will, necessarily, I guess stop all things, or stop all activity. Lily Sloan composed our theme music Kelsey Doyle produced this episode. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. On this, Mr. Xu pointed to DoorDashs past. According to the DoorDash Impact Report, about two-thirds of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. Ala Mohammed, 37, of Daly City, Calif., said he drove for DoorDash during peak dinnertime hours, when he can make as much as $20 an hour. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. But cities have been one of the most enduring, I guess organizations that have ever made it through the history of time, far more enduring than businesses have. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. DoorDash turned a profit in certain cities. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. Adding real-time order tracking and notifications for customers. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. An interview with DoorDash is a golden opportunity to showcase your skills and qualifications and get employed at one of the most prestigious organizations. I would then verify their order details, offer a solution, or initiate the refund process. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. Interview questions and answers were first added on April 19th, 2021. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. 1. Based on this information, I would prioritize and implement new features and improvements, such as:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-banner-1','ezslot_5',629,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-banner-1-0'); I would also regularly test and evaluate the performance of these changes and improvements and use data and analytics to optimize the application and website for the best customer experience. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. What was going through your mind when you said that to your teacher? And so, when I think back on some of our toughest years, I think the first is actually, it really centered around this value at the company in which we call truth seeking. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. Its only three questions. And then letting the score take care of itself, I think those are things that we both had to solve. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. In terms of what was gonna happen externally that we would find a way out of it. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. Its not trying to say, by doing this were gonna control some outcome. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. Its always been about how do we grow and empower local economies? Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. I think we used to maybe think, ooh, well, you must live in a certain city in order to access certain things you must live in New York City to access delivery. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. What is DoorDash? I never hesitate to take calculated risks and try new approaches. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. Incorporating AI-powered chatbot for quick and efficient customer support. It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. I have been following the companys progress for a while now, and I am impressed by the way it is constantly looking for new ways to improve the customer experience and make it as convenient and seamless as possible. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. 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