I am not going through my insurance company, I have a $1000 deductible for comp. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. At-a-glance. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. Learn more in our Cookie Policy. NONESENCE.? Separately, you also contacted the police and filed a report. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. Contact Information. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. They charge that card for damage. Don't delay! Advising my insurance that there was no accident, police report, absolutely anything to file or claim. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. If you have an opinion you wish to share for publication, send . Same thing is happening to us. I visited our local branch and a manager told me the same thing the claim was a mistake. I was recently in an accident with a renter and they caused an accident. I drive to Enterprise, speak with the Branch Manger, he brushes me off. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? So I dropped the car off. Reach out to your agent or the insurance claims department for details. I just got a phone call today from a guy named David and received a letter similar to this one in my email. Does he respond? Plus Your Points is back! Phone Representatives are responsible for receiving incoming calls . However, it fooled her and she was on the phone in a flash. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. Visit Website. Thank you for your feedback, Dr. Gibson. Terms apply. Please select a topic below so we can provide the best assistance. You'll learn how to be part of a team and how to succeed. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. 2023 Enterprise Holdings, Inc. All Rights Reserved. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. Sign in. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Pros. Was this insurance fraud, as you suspect? Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. We have answers! We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". Hello fellow travelers. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Reddit and its partners use cookies and similar technologies to provide you with a better experience. ! They dropped a car off to my home with no walk thru. I immediately called. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. It looks as if you tried to appeal this to Enterprise, with no luck. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. I would agree this is still in the wild and being explored. They're awesome! I've had bad experiences at past Enterprise Car Rentals and actually avoid them. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! Can you help me get this claim dropped? At this point the claim goes back to the group (i.e. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. There is no one to call (they don't answer the phone. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. This button displays the currently selected search type. Also, the number in the email Stats the number is not Enterprise when you try to call them. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. The other driver who hit them had rented the car from Enterprise. Will I need a deposit? Im concerned and frustrated. iii. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. If you look closely the response email is bogus. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. Great down to earth management that listens and cares. Renter will pay for all loss or damage over $3,000. 200 Click here for more information. Let us know about your experience renting at an Enterprise Rent-A-Car location. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents Occasionally having to contact insurance companies to . $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. I just had Enterprise do the same thing in PA. Experience our exotic collection. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. The complaint has been investigated and resolved to the customer's satisfaction. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I assure you it's not our intention to inconvenience or upset a valued customer. Plus Your Points is back! Learn more about rental reimbursement coverage. . Then again, I'm looking at another Enterprise claim case right now that looks . Distance: mi. Update: (Back in April I rented a vehicle with Enterprise. Questions before, during or after your rental? But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. Q: I recently rented a car from Enterprise. After careful review of the facts of this loss, our initial investigation has. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. Terms apply. This comment was posted by a verified customer. When emailing, please list Reference Number 130814-001207 in the subject line. She was huffing and puffing. Enterprise Holdings opened an investigation then closed it. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. 9 reviews . It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. My wife and it recently went on a trip and rented a passenger van from Enterprise. Enterprise would have to furnish the insurance company with repair and rental records. Thanks. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. You'll learn how to be part of a team and how to succeed. Find salaries. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. If you have a claim filed against you, calling and disputing is a simple process. This review was chosen algorithmically as the most valued customer feedback. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. I am tempted to call the police. You would be able to take advantage of these lower rates. I will not paid the total sum of this bill. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Talk to us. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. All damage concerns are solely handled by our Damage Recovery Unit. I also filmed me dropping the keys off and went around the car. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. And, they said, 'Everything was good to go. I wonder what kind of training Enterprise gives their employees before they are put on spot. What Damage Recovery Unit did: What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. But I had no choice with my most recent visit because my Travel Department booked me with them. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. Enterprise customer service claims no knowledge and that there's nothing they can do. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. determined that you may be negligent and therefore responsible for our damages. But the damage recovery unit would not drop its claim. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. I have submitted a complaint to the SEC concerning our issue. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Your credit card would be charged 120% of the rental charge plus $200. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. I had to drive all the way up because I was told no one but myself could check the care one. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. 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