/Type/XObject Your supporting evidence must be dated within the last 12 months. 1 Mann Island, L3 1BP Liverpool, UK Merseytravel Centre when you bring your application. Eligibility. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). Replace a stolen disabled person's bus pass online. Email: concession@merseytravel.gov.uk. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. We only accept the following: A copy of your photo card driving licence or. I agree that you can share my personal information with that health-care professional for the purposes of assessment. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. No, you will need to buy a ticket for your journey. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . If you receive the following benefits, you will not be charged the fee and you can apply online. We aim to have normal service resumed as swiftly as possible. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. In the past we have not charged for one of these passes, but from 1. School travel applications - information for parents. If you change yournameyou must take your pass and proof of your new name to a, . Contact Transport for London lost Across Merseyside and Halton. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Jadu. However, if you receive Universal Credit you will not have to pay the fee. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. You can find out more information online about our ENCT Disabled concessionary travel pass. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. 8am to 6pm - Saturday, Sunday and Bank Holidays. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. % << If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. Plan your journey with the Merseytravel Journey Planner. /Type/ExtGState If the pass is damaged, a replacement bus pass costs 10. T-FLOW account online at merseytunnels.co.uk. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Get In Touch webform and complete the Fix It / Report It option. /Height 596 Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. Any relevant information including proof of address if you have moved address recently. Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. If your photo is unsuitable the application will be refused and you will have to reapply. Please make sure that your photograph meets our digital standards. We will charge you to replace a damaged pass. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Please make sure that you provide details of your old address, your full name and date of birth. Check when you qualify by visiting GOV.UK. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. My pass does not scan on buses within Merseyside. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. . Do I need to change my Local 60 + Travel Pass to the new design? Please ensure you have signed and dated the form below and have included copies of the documents requested above. Click here to see if your address is within Merseyside. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. Faulty pass. Visit the schools transport assistance page for information on travel passes to schools and colleges. Find out about public transport fares and passes. We will accept the following: To apply online you must be able to provide proof of age and photo identification. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . Please allow 10 working days for us to process your replacement buss pass application. as the ANPR Camera will only read those approved by the DVLA. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. You can view receipts for payments for up to 6 months. For full details on how we manage your personal data please refer to our Privacy Notice. All items are logged with our Lost Property Department immediately. endobj I would like to make a complaint. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. If your Senior Pass has been stolen, report it to the police. Pass holders will also be unable to travel free on . In the past we have not charged for one of these passes, but from 1st April 2022 there will be a one-off charge of 10 for the concessionary travel pass. w !1AQaq"2B #3Rbr If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. I confirm that, as far as I know, the details I have provided are complete and accurate. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. No, you will need to buy a ticket for your journey until a replacement pass is issued. } !1AQa"q2#BR$3br We are unable to provide a copy of the receipt of this type of payment. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. Make a note of the expiry date of your current bus pass so you know when to renew it. ck3 alexander the great dna. Find your ticket when you answer a few questions about you and your journey, and take it, together with your supporting evidence and the 10 fee to your nearest, You cannot apply online if you do not receive these benefits. Free travel also applies on bus services going into Wales. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. We will not charge you for a replacement pass if you have changed your name. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. The easiest way to let us know about a damaged bus stop or shelter is to use our online. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). There must be at least 6 months remaining on your award. Further information on the disabled persons bus pass. You can find out more information about the DVLA standards onlinehere. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. You should receive your replacement pass within 6 weeks. If your Senior Pass has been stolen, report it to the police. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. This is likely due to your active Direct Debit payment date on your account. We are sorry for any inconvenience caused. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Find out more and how to apply on the Merseytravel website. JFIF Adobe e C 4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" No trains are running from the station. You should allow 6 weeks for your application to be processed. Lost Property. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. Select the Payments option followed by Request Refund. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). This could be a free bus pass, a discounted bus pass or help with travel . If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. At all times, on a Saturday, Sunday and bank holidays. Best . They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. Or, you can visit a Merseytravel Centre in person for further support. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. We will charge you to replace a lost or stolen pass. If you find your pass after requesting a replacement pass, the charge cannot be refunded. A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . Updated 01:22, 8 MAY 2013. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. Find out where your nearest Travel Centre is. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. Can I still travel if I lose my pass and I am waiting for a replacement? Plan your cycle journey on the Cycle Streetswebsite. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . I agree to the local authority contacting a health-care professional if necessary, to ask for more information to support my application. It must be dated within the last 12 months. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. Enter the amount you want to be refunded and click Submit. A bus operator in the North West. By typing your name electronically in the signature box on this application form you agree, acknowledge and intend that this will constitute your signature for the purposes of this application. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. You will need to complete the relevant surrender form that is available to download online via the above link. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. There is a 5 fee to replace a lost or damaged Senior Pass. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. /OPM 1 The refund button will be made available to you again once the funds have successfully cleared. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! Your transport needs will be included in your support plan. If your bus pass is stolen, we'll arrange a replacement free of charge. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. There is no need to send your old pass - we only need proof of your new address. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. merseytravel birkenhead bus station phone number. taken against a white or pale background. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. Renew, replace or update a disabled persons bus pass. If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. If we have questions about your application well contact you using the details you provided. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. From your bus driver. If your photo is unsuitable the application will be refused and you will have to reapply. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. Typically, this will be the confirmation email . Arriva North West. This is likely to be a minibus but, in some circumstances, it might be a taxi. 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