One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. Featured review. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Captain's Club members may call (844)418-6824. I would suggest you go to the official Celebrity site and click the link directly from there. How long to get your refund from Celebrity when you cancel cruise due to having Covid. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. 4 0 obj Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. I was on hold for over an hour to speak to a representative but . Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Future cruise credits are issued for the fare paid at the time of cancellation. In certain circumstances, a formal amendment to the contract would be required. :3"/ Cu*D The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. 154. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. The link is there to save you from having to hunt it down on their website. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. ,Still waiting on actual credit card refunds. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. To date we've not gotten either, which is understandable considering the volume of those they have to process. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. I'm sailing on the Equinox in May. A list of exclusions will be provided. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. S*#sR A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. 30 days or less. Started June 21, 2021, By Guests who booked flights independently need to contact the air carriers directly for available options. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. Glad we did. Powered by Invision Community. I also used the on-line form and for me no problems at all. No response or refund from Celebrity. Powered by Invision Community. If you request a refund, your 125% FCC will be deactivated. We used the link in the email to request refund instead of FCC. However, FCCs cannot be used to obtain a refund. LauraS Celebrity Infinity sailings have been canceled through 2022. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. 6|fcj&Dz0Q3VkK;6g`S?T Started August 27, 2021, By b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Multiple FCCs may be applied per guest within the same reservation. The future cruise certificate will be issued to you within 30 days. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. %PDF-1.7 There is no need to call to initiate the process. Also, will the taxes/fees and port expenses be refunded? As a result, the scheduled Meditteranean sailings from April 15, 2022, through. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. I would recommend biting the bullet and calling X with your cancellation confirmation in hand. :(. It seems as if I do not. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! Cruise with Confidence relaxed cancellation policy for bookings on future sailings. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. However, FCCs cannot be used to obtain a refund. Feb 13 Millie cruise out of Hong Kong - Received the 50%. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. When does myGlobal Suspension or Cruise With Confidence FCC expire? I did it yesterday and it was a very simple process. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. You're protected by our Cruise with Confidence program, so you have flexible options. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). I do hope X will refund those in the UK their FCC in a timely manner. He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. x=rF?LI Sailings of a different length than the original voyage will be prorated. Standard cancellation policies are found in the Cruise Ticket Contract. More happens on the Edge. Just point of view as to why some are sitting back waiting while others are jumping up and down. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Ships' Registry: Malta and Ecuador. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. I think they are working through the cancellations. *Excluding any previously suspended sailings on these dates. Virginia. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. Thanks for your answers. Deadline to request a transfer is May 4, 2022. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. Certain promotions will be excluded from the policy. If your cruise has been cancelled. Health & Safety Update. 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