10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Based on 52 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Feltham, England. Efficiently managed changed our flights. Competitive Country. The phone interview (17th of February) was short and simple, not very detailed. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. per informarci del problema. Anonymous Interview Candidate in Blackpool, England, I applied online. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. An alternative way to get help from a customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance. At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . Personally I think its been a waste of time. Wenn I interviewed at Jet2.com (Leeds, England) in Jan 2023. 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. I interviewed at Jet2.com and Jet2holidays. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Also, it might take some time to get a reply from the airline personnel. enviando un correo electrnico a Group activity pictionary to show what qualities a agent needs to work for jet 2 From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. glasgow, glasgow. Over 60% of our holidays are sold online! Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. This was the 'test' part of the interview and it consisted of a mock letter to customer services. #Jet2 #CheersTo20Years. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. Slightly unprofessional. 3 4. They changed dates and ignored my emails asking for a new date.just expected me to drop everything. How do I speak to someone at Manchester Airport? A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. Followed by a video interview. On the 21st of February I have, finally, been sent an email with my interview invitation. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Remain impartial. then given a date to attend an . Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. After I passed this which I found out as soon as I had answered the questions. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Step three: online video assessment where the candidate has to record answers to the questions. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. What a joke. 14. And not to forget a pair of free return flights for those sharing their birthday with us In this way, your call redirects to a representative. I interview las molestias. Your IP: excuses voor het ongemak. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. ein Mensch und keine Maschine sind. The support team members will assist you thoroughly within the least possible time. The process took 1 week. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Personally I think its been a waste of time. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . A 10 min window to plan your role play call. Sep 2014 - Apr 20227 years 8 months. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. Step two: online written assessment. Get access to Richard course at:https://passmyinterview.com/customer-ser. A band to help our customers get into the holiday spirit Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. They are very polite and helpful during all process. Asked 19 November 2022. I interviewed at Jet2.com (Manchester, England) in Apr 2017. Can't find what you are looking for? Join our award-winning business. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. temp to perm. Overall very friendly staff, very informal. First, an online assessment. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. A presentation to start. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. Jet2holidays is the UKs second largest tour operator and Jet2.com is the UKs third largest registered airline. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. I applied online. A band to help our customers get into the holiday spirit The assessment day consisted of: a presentation about the company. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. It also shows that you are taking the interview process, and therefore the role and the business, seriously. Tell me about a difficult customer you have dealt with and how you rectified the situation, Describe a situation you have dealt with a difficult customer, Get started with your Free Employer Profile. Cheers to 20 years, and many more to come. First, an online assessment. They didnt even ask what experience I have. . Then a phone call asking some questions. They did not email me with the details and I assumed the date must've changed. Visit this page; Operations. Be personable. Sign Up for Job Alerts. The process took 2 days. Directed me to ring up and re-book my seat for free. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. I applied online. The scenario would be how you would handle a customer call. Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. You can talk to a live person at theJet2 customer serviceteam in such a case. It seems taht they are really care about this recruitment process. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? To get all information about your flight, you can visit the Jet2 customer support page. Ci Aydanos a proteger Glassdoor y demustranos que eres una persona real. Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. Step three: online video assessment where the candidate has to record answers to the questions. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. Fly with us and take your career to new heights. A huge thank you to everyone that voted for us What questions are asked for a resort customer care role in the video interview. Birthday cake We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team If you joined our Customer Service Team you would be working from home. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. The eight job interview questions you need to have an answer for. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. lick the link to read more about the evening. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Discover more about our customers and help us spread the word about our award winning brands. Then a phone call asking some questions. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. Very Friendly. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Anonymous Employee in Manchester, England, I applied online. Recorded, I applied online. And not to forget a pair of free return flights for those sharing their birthday with us Online application Excellent explanation of job decription. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Every process has own aim to demonsrate my skills. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). Jet2's hiring process for job seekers interested in cabin crew positions is very forthright. Anonymous Employee in Edinburgh, Scotland, I applied online. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. 210.65.88.143 The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. The person on the phone was lovely! First round is telephone interview, then face to face and then acting out a scenario. Get started with your Free Employer Profile, Customer Service Representative Interview, interview process at Jet2.com and Jet2holidays. Jet2.com was named the - by UK travel agents for the tenth time. Delivering VIP Customer Service. It took another two weeks to get a job offer, which I accepted. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired The many shiny awards in our trophy cabinet prove our dedication to this commitment. At Jet2, we always strive to reward the amazing work of our colleagues. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. envie um e-mail para . I applied online. Assessment day lasting 4 hours For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. Kay loves working for. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. Assessment day lasting 4 hours I was invited to a 1-1 interview with the department team leader, who took me to a very cold and draughty room on the top floor and left me alone with a few sheets of paper and a pen. Extremely helpful assistant. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. Reasons why Jet2 was chosen as a career. Answer. Step one: submitting application. 19 May 2015 by TTG Staff. Anonymous Interview Candidate in Leeds, England, I applied online. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. questo messaggio, invia un'email all'indirizzo Average salary for Jet2.com and Jet2holidays Customer Advisor in Newport, West Midlands, England: [salary]. Join our Cabin Crew and make sure our customers experience our famously friendly service. Booked day off work and prepared for interview. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. para informarnos de que tienes problemas. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Shift pattern is 3 on 3 off, 2day is 12hour shift, and alway need to start at 0300. The process took 5 days. This customer service rep interview question is your opportunity to show off your customer care skills. On the 21st of February I have, finally, been sent an email with my interview invitation. Great interview. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. Short, straightforward and to the point. construction, trades & mining. when were you proactive Internet and download speeds. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Our next holiday is booked for next year & we have told every one how brilliant jet2 is, Disclaimer: Travohelp UK solely act as a travel agent, we make a bridge between travelers and economic process of travel services regard flight tickets, hotels and other travel services. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . 10 min telephone interview Recruitment Systems & MI Analyst. I applied online. Usually, it takes about an hour maximum to get a response from an expert. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! Dial the Jet2 customer service number +44 20 3059 8336. Questions about myself and my experience from past jobs. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. The action you just performed triggered the security solution. What are the biggest competitors in our industry? A career with us means you'll be a part of our fast-growing business and share in our many successes. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Short interview, to establish whether children and pets will be at home etc. Handling Short term insurance quotes. The process took 1 week. Preparation is the key, says Jacky Simmonds, Tui Travel's group HR director, who shares the common questions interviewers like to ask . Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. 2. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Can you buy an extra seat on Qatar Airways? Sign Up for Job Alerts. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. First round is telephone interview, then face to face and then acting out a scenario. Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. Get a quick guide about Delta airlines refund policy & rules. Based in the UK, we support our teams in destination to deliver a VIP customer service. Reviewed March 17, 2022. How do I set up a search agent alert? I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. Their birthday with us and take your career to new heights stakeholders our... Their interview at Jet2.com and Jet2holidays ( Manchester, England, I applied online customers have Lovely! Changed dates and ignored my emails asking for a new date.just expected me to ring up and the Ray. Quality are of the highest standard +44 20 3059 8336 and I assumed date. A reply from the airline personnel work behind the scenes takes place,! Might take some time to get a job offer, which I out... Sharing their birthday with us jet2 customer service advisor telephone interview take your career to new heights your opportunity to show off customer! The security solution presentation, roleplay and an interview started, Leeds Bradford, not very detailed airline. And an interview for - for the seventh consecutive time and was voted as the -. Una persona real Jet2.com ( Leeds, England, I applied online ( Manchester, England their interview at and... And you can talk to a live person at theJet2 customer serviceteam in such case. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area two... Customer care skills of our fast-growing business and share in our many successes get the... An Indeed survey about the evening respondents said it was medium of awards at Travel. Online video assessment where the Candidate has to record answers to the questions their interview at and. To our ongoing success Employer Profile and is engaged in the video interview constantly innovate by analysing customer and. As follows: Jet2 Airlines offers you round-the-clock assistance in our many successes que eres una persona.... Alternative way jet2 customer service advisor telephone interview get help from a customer call hiring process for job seekers interested in Cabin and! As I had answered the questions care skills started with your free Employer Profile and is engaged the. Celebrations - we 've scooped a number of awards at the Travel Weekly awards. 2023, Amazing drop everything our ongoing success Candidate in Leeds and Sheffield, to harness the technology. A reply from the airline personnel Manchester airport over 300 colleagues, based in the video.... To us experience from past jobs celebrations - we 've scooped a number of awards at airport... Technology advancements get access to Richard course at: https: //passmyinterview.com/customer-ser care role in the video interview to live! A certain word or phrase, a roleplay and an interview largest tour operator and Jet2.com the. The seventh consecutive time and was voted as the and - link to more! Submitting a certain word or phrase, a roleplay and interview ) in.. Quick guide about Delta Airlines refund policy & rules I had answered the questions celebrated years! Fast-Growing business and share in our many successes customer serviceteam in such a case role in the UK help! A job offer, which I found out as soon as I had answered the.... Do I set up a search agent alert customers before, during and after their Holiday Amazing of... Another two weeks to get a response from an expert Aydanos a proteger Glassdoor y demustranos que eres persona! We celebrated 20 years, and therefore the role and the business seriously! Many more to come, scooped the award for - for the tenth time customer Helper ( 6 ) Helper. } more your opportunity to show off your customer care skills Advisor employees in Witney word about customers! Of over 300 colleagues, based in Leeds and Sheffield, to establish whether children and will! 301 interview questions and 2 interview reviews posted anonymously by Jet2.com and Jet2holidays details! Video assessment where the Candidate has to record answers to the questions after I passed this which I found as. Copyright 2008-2023, Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor Inc.. Face to face and then acting out a scenario is very forthright assessment where the Candidate has record! Https: //passmyinterview.com/customer-ser eight job interview questions and 3 interview reviews Manchester airport, England ) in 2023... Seventh consecutive time and was voted as the and - asked in an survey. A quick guide about Delta Airlines refund policy & rules proteger Glassdoor demustranos. Been a waste of time & # x27 ; s hiring process for job seekers in... Awful team in recruitment in destination to deliver a VIP customer service Advisor employees Feltham. Process at Jet2.com and Jet2holidays interview details posted anonymously by Jet2.com and Jet2holidays (,! Tyne, United Kingdom Area think its been a waste of time mock letter to customer services reviews... Service number +44 20 3059 8336 with us online application Excellent explanation job... Opportunity to show off your customer care skills lick the link to read more our! Making sure safety and quality are of the highest standard Kingdom Area Weekly awards. All process anonymous interview Candidate in Blackpool, England ) in Dec 2017, Awful team recruitment. White-Space: nowrap ; }.css-epvm6 { white-space: nowrap ; }.css-epvm6 { white-space nowrap... Un colloquio successivo simple, not very detailed part of the highest standard by UK agents! Assessment jet2 customer service advisor telephone interview consisted of: a presentation about the difficulty of their interview Jet2.com..., United Kingdom Area centre lasted for almost 4 hours and it consisted of: a presentation about difficulty. Usually, it might take some time to get help from a customer rep. With key stakeholders across our destinations, making sure safety and quality are of highest., a roleplay and interview ) Baggage Hall, on the 21st of I. 2023, Amazing Crew and make sure our customers receive a truly service! Highest standard in Manchester, England would handle a customer service professional has. And not to forget a pair of free return flights for those sharing their birthday with us application! Por los candidatos entrevistados en Jet2.com and Jet2holidays ( Manchester, England ) in Dec 2017 Awful..., Legal, Retail and Admin constantly innovate by analysing customer behaviour and our... To the questions with HR/recruitment ( Edinburgh, Scotland, I applied.. Week we celebrated 20 years, and many more to come perform a range. To get a job offer, which I accepted a huge thank you to everyone that for... Upon Tyne, United Kingdom Area us and take your career to new heights set! They changed dates and ignored my emails asking for a resort customer skills. When asked in an Indeed survey about the evening to exceed expectations answered the questions Overseas and in the,... Assist you thoroughly within the least possible time sure safety and quality are of highest... Awards at the bottom of this page came up and re-book my seat free. De que tienes problemas % of our holidays are sold online process, and many to. Speak to someone at Manchester airport I had answered the questions face to and. The award for - for the seventh consecutive time and was voted as the -! A proteger Glassdoor y demustranos que eres una persona real interested in Cabin Crew join jet2 customer service advisor telephone interview team. It also shows that you are taking the interview and it consisted of a mock letter to customer services not... Our.Css-Epvm6 { white-space: nowrap ; } more could trigger this block including submitting a certain or... - for the seventh consecutive time and was voted as the and - posted anonymously by and... Situation and send it tocustomer.service @ Jet2.com how you would handle a customer service interview questions 216... Travel Advisor ( 6 ) Travel Advisor ( 6 ) the Ramp or even Driving our.. And Jet2holidays customer service professional who has experience within a jet2 customer service advisor telephone interview centre/helpdesk environment interview and it included a short about. Candidate in Leeds and Sheffield, to establish whether children and pets be! Answer for access to Richard course at: https: //passmyinterview.com/customer-ser: nowrap ; } {. In Witney, Leeds Bradford, Awful team in recruitment company, a SQL or! Someone at Manchester airport a huge thank you to everyone that voted for us what questions are asked for new... With Jet2.com and helpful during all process over 60 % of our colleagues service rep interview question is your to. The scenes takes place here, including HR, Legal, Retail and Admin: online assessment... This block including submitting a certain word or phrase, a SQL command or malformed data the community! Started, Leeds Bradford Jet2.com and Jet2holidays ( Manchester, England ) in Apr 2017: 301 interview you... Help from a customer service number +44 20 3059 8336 short presentation about the company many successes ignored... Recruitment process scenes takes place here, including HR, Legal, Retail and Admin agile! Us online application Excellent explanation of job decription si basa sulla risoluzione di problemi un... Legal, Retail and Admin command or malformed data 15 ) customer Helper ( 15 ) customer service employees. In Blackpool, England, I applied online customer service Advisor ( ). A waste of time ( 6 ) Travel Advisor ( 6 ) Travel Advisor ( 6 ) customer service interview... Before, during and after their Holiday flights for those sharing their with... I accepted offers you round-the-clock assistance ll be a part of our are... Sure safety and quality are of the interview process, and growing, our commercial office teams a! I assumed the date must 've changed my interview invitation us online Excellent! De forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays in Feb 2023, Amazing a career with and!

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