Staff didnt feel it important to post this anywhere. Who is monitoring guest coming and going? Food: Resort food is meh and very expensive. Wave pool is fantastic. We like pizza! However, there is plenty to do for all ages. First issue, the line to check in was INSANE. I kept it together until after the fireworks show. If everyone needs to be in a raft on the lazy river, have it stated as well. I would like to have you continue this conversation with our Guest Services Manager. So if you are sensitive to that, be sure to ask for a room at the end. I am disabled so I figured I would just park in handicap. Activities: Waterpark is the only feature that comes with your stay. We are so grateful they took the extra time to look for the bear. Enough about the food. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. It was super crowded!! Ok fine. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. Kalahari Resorts & Conventions - Round Rock: Wonderful hotel but MAJOR COVID issues - See 182 traveler reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. Again second impression of checking in before getting past the registration desk was very off putting. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. Nope. Nope cant order because no one answers phone. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. This is a beautiful property with African theme. It feels like its all about the bottomline. Show more Show more Kalahari Resort. Cabana rentals very pricey during summer upwards of $400+ at water park. To test this premise Clement explored what he regarded as Farini's true route and discovered a set of monumental rocks, resembling walls. One of the coloda beverages is $35. We couldve just said nothing at breakfast and walked out after eating. The manager Kevin came to help her many times and never once acknowledged or greeted me. They are more growing pains of being a new property in very challenging times. Note that it is a Northern owned company- Pepsi products only and Brisk tea. Kitsch, cheesy, cheap. The cocktails are everywhere and they start at $9 a drink and go up. But every F&B on the resort is over priced. Blackout curtains work well- which is important to me! 1. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Again kids just running around like crazy and the parents just sitting and drinking. Over and over this was witnessed. They have the bare minimum if that of handicap parking places. Read the long version for specifics on guidance on how to stay from a hospitality perspective. They even off cabanas with the personal pools!4. There was usually long lines for the Zip Line attraction. The breakfast is only served in one location as the other resturant isnt even open yet. Now, we knew the food was $$$$. Taxes and fees that are shown are estimates only. Our Kids Love Kalahari Round Rock. This is my line in the sand . Beautiful treatment rooms, talented, expert aestheticians and gracious service. Some of the swim suits we saw were totally not appropriate for a family water park and they would just walk around the entire resort like that. No one wouldve noticed! le-de-France is the most densely populated rgion in France. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. We expected this to an extent. Yesterday half the slides were closed. All is not urban sprawl, however: the region is also known for its natural . Hello Ms. Williams. First issue, the line to check in was INSANE. The troubles began upon arrival. We're in it together Your safety & security is our #1 priority. Enough about the food. Again, just not going to work out in such a Foodie location. Larger mini fridge and microwave available. That store is way better than any Chuck-E-Cheese or D&B! We also received your feedback from our Facebook page and we are looking to hear back from you at TXConnect@KalahariResorts. Tripadvisor performs checks on reviews. How many families can afford $24 a plate for dinner? . The biggest surprise is there is NO BREAKFAST outlet!! Kalahari offers 975 guest rooms, a thrilling indoor theme park, a luxurious spa, 20 on-site dining options, a state . $7 for a domestic beer. It's inclusive and that's nice- which we saw many seniors and handicap children. The biggest surprise is there is NO BREAKFAST outlet!! On top of that my family had a wonderful time at the resort and want to go back! I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. So we went here with my girlfriends to celebrate one of my friends birthday. All the F&B outlets are just ehh. I then asked where the firework show would be on the 4th. This is the version of our website addressed to speakers of English in United Kingdom. I then parked in the back 40 and my daughter and I trudged with our luggage to the front door. The attraction was closed for 2-3 hours to sanitize it. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Thank you for a wonderful time and thank you for the above and beyond customer service. Regular check in is 4pm. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. The biggest surprise is there is NO BREAKFAST outlet!! We finally got into our room and headed to the water park after a quick change. $7 for a domestic beer. Guest Services Manager, Marketing at Kalahari Resorts & Conventions - Round Rock, responded to this review. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. If you want some sort of paper trail or invoice, you must ask for it. 60 tickets to do the big zip line. Water park- Overall awesome. Payments made by partners impact the order of prices displayed. Just keep luggage in car and save the $250! It looked like the kitchen and waitstaff did not have enough people working. Review tags are currently only available for English language reviews. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. Last minute changes I guess. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. Xian, went above and beyond to help locate it and return it to my son. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. See you next time! Lowest Rate Guarantee. The employees working the Porte Cochere need major improvements. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. A Day Inside America's Largest Indoor Water Park in Round Rock On Kalahari's thirty waterslides and lazy river, my kids and I took our first plunge into some kind of normalcy since the. 40 tickets to ride the roller coast, etc. Just bakery and tacos at the Starbucks- uh what?!? Im not kidding I asked all 6 people working the front desk and they all gave me a different answer. Weve watched it come to life, stayed up to date with the website etc. Clearly the guest are unloading as quickly as possible. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration My family and I are currently staying at this location. There are employees just moving around at snail pace. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. The gym is very well equipped. Thank you, we look forward to connecting soon. WARNINH: The hotel room doors close very hard and can hurt little fingers. Food & Wine Festival at Kalahari Resorts & Conventions. The quality of prizes is elevated!!! She never did anything that would need a pass. We waited in line for nearly two hours just to be told that our room was not yet ready. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. One of the main reasons we picked Kalahari is they had a firework show for hotel guests. Larger mini fridge and microwave available. Hotel is clean, rooms are clean. We had the 2 bedroom family suite. It's only been open for 3 weeks and already this many issues! more. Music Schedule for Hometown Holiday. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. The cocktails are everywhere and they start at $9 a drink and go up. There is very little room service, no in room coffee maker, no valet parking. 5. But you don't actually need any sort of pass to enjoy Tom Foolery. Clement concluded that Farini's 'lost city' was shown to exist but as a natural formation. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. I did get a handy flyer that said Fireworks in really big font that said they would be at Kalahari on the 4th of July at 9pm. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. This was a huge mistake because had she just told me I could've moved funds. 2. You can start using the Waterpark then. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Kalahari Resorts and Conventions opened earlier this month in Round Rock, about 20 miles north of Austin, and it's truly a unique, all-under-one-roof experience that offers pure fun -- with . Last minute changes I guess. A very oily & not so tasty medium pizza at Sortinos was $26!! They send a text to you when your room is ready after 4:00 PM. Check-in time begins at 4:00 pm. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. Nope. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. Their ropes course is even bigger. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. If there are no adults allowed on certain slides, have it stated. We did complain and recieved apologies from the staff. $184 single/double, plus applicable tax Check-in: 3 p.m. | Checkout: 11 a.m. ROOM BLOCK OPENS DEC. 1 AT 8 A.M. Once your online registration is complete, your confirmation email will include a link to make hotel reservations. This as a first impression with no formal greeting was very off putting. No blankets or towels available to sit on. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. The toppings were $4.50 a topping! Please see our partners for more details. Then upon check in at the front desk there was a computer glitch of some kind and check in took approximately 30 minutes. Kids enjoyed the water park and Tom Foolery. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. A temple - or a tomb for human bones If everyone needs to be in a raft on the lazy river, have it stated as well. Review tags are currently only available for English language reviews. 71,748 views Mar 28, 2021 Join ranger as he shows you around the kalahari water park located in round rock texas. Up close beautiful. Never saw anyone sanitizing these. Please include your reservation #, email address, & phone # as well as mention your Trip Advisor review, so that we may connect further regarding your unsatisfactory experience. Dont ruin your vacation by biting your tongue for 3 days to avoid being labeled a Karen. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. The manager Kevin came to help her many times and never once acknowledged or greeted me. 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