You can have more than one ticket on your card at any time. Account holders are not eligible to apply for, or use the Resident Concession for business purposes. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Solo Ticket has been added or is to be added to. We are sorry for any inconvenience caused. Merseytravel Centres 22. What are the terms and conditions for smart tickets? 14. Back; Bus; Rail; Tunnel; . 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Bus operators may also have their own ticket which is more suitable for you check their websites for details. Your ticket will becheckedand the refund calculated. Just pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. 12.2 A waiver by us of any default will not constitute a waiver of any subsequent default. 3.2 Your Railpass is not valid for use on: 3.2.1 One-off special event services, unless otherwise agreed by the participating rail operators; 3.2.3 any other services as agreed by the participating rail operators. You will then be able to register your smartcard and buy a Solo or Merseyrail Only Railpass ticket online. Go to any Merseytravel Centre or a Merseyrail station. Keep your receipt or email confirmation as proof of purchase. (m) You must also present your photo Id card and show this to the Toll Officer, you must also show your Disabled Persons (blue) Parking Badge to Merseytravel staff if they ask to see this. Just pay for your ticket with cash, credit or debit card. MetroCard is a smartcard for public transport tickets. We will refund a Term Time Ticket in line with our refund policy. If your card has been damaged, a replacement fee may be applied. There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. You are responsible for ensuring that your Saveaway Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. How do I collect my ticket? Go . 1.3 These Terms were last updated in November 2020. This fee is to cover the card production and distribution costs. No trains are running from the station. 8.5 A Merseytravel/Metro Smartcard or Apprentice Travelcard without a valid Railpass on it, or with an expired Railpass cannot be used as a Railpass. I no longer need my ticket can I have a refund ? 8. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace yourcard forfree. Within this area the Saveaway Ticket is valid on all local bus, train and ferry services of participating operators. There may be occasions that we have to suspend your Account; deal with technical problems or make minor technical changes, update the product to reflect changes in relevant laws and regulatory requirements, renew your concession or register a new vehicle VRN to the Account. 1.2 Please read these Terms carefully before purchasing your Railpass from us. 7.4 You can purchase Solo Adult Annual Tickets from any Merseytravel Centre. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. You can also visit a Merseytravel Centre from early August to buy your ticket. Where can you use the Trio Ticket 3.1 The Trio Ticket allows you to travel on local bus, train and Mersey Ferries cross river services in your chosen zones or areas across Merseyside, as shown on the map and areas guide on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/trio-ticket/). 4.6 Subject to clause 4.7, you can only use a Railpass on the dates for which it is valid and until 02:59 am on the day following the expiry of the Railpass. Tickets are valid Monday to Friday on term time dates only, including half term, but tickets cannot be used at weekends. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. Saveaway tickets are valid on buses, trains and Mersey Ferries* in in either one area or all areas across Merseyside. Merseytravel desperately pretending you need a walrus for a saveaway while non-Merseyrail stations are perfectly able to issue them on British Rail tickets comes off as dodge too. services (see note 1 below) in the area you have. Buy one at the beginning of term for your daily bus journeys, Mondays to Fridays-you canevenuse itduring half term. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your My Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. 10.3.3 the Solo Ticket is surrendered to us with the request for a refund. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio or Solo ticket for area C and a Railpass for zone F. Merseytravel tickets are available for these areas and zones If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. For the avoidance of doubt, you will then be required to buy an adult ticket. A Young Person's Solo can now be used by anyone aged 18 and under. Upon registering the vehicle to the Account the VRN will be checked against DVLA open source data to establish the vehicle classification. 1. If the ticket is not suitable for your travelneedsplease visit the. 8.3 We may withdraw your Solo Ticket, including refusing to accept the continued use of such Solo Ticket and refusing to make it available on a Merseytravel Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. Using your Solo Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. 5.2 To use a Saveaway Ticket, place the Merseytravel Smartcard on the ticket machine, show the paper ticket to the bus, rail or Mersey Ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). You are responsible for ensuring that your Trio Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. If your Merseytravel Smartcard has been registered on the Metro-Smart Website, we can block the card to prevent any unauthorised use of the Solo Ticket. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). Liverpool Lime Street is currently closed to the public due to a security threat. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. You can just get the Arriva #89 all the way there from Liverpool airport. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. (ii) to implement minor technical adjustments and improvements (for example to address a security issue). (f) It is the Account Holders responsibility to ensure their Account has appropriate funds in the account to operate the Fast Tag system at the Toll Barrier(g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. One DayUse it anytime on the day that you buy it. 8.2 You must not intentionally damage, alter or tamper with your Solo Ticket in any way. They can be used all-day on Bank Holidays too. This is because the device is manufactured by a third party. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. This does not include diversions to buses that have been implemented due to roadworks or special events. We are unable to issue cash or cheque refunds. Please make sure that you read the Terms and Conditions below before buying and using your Solo Ticket. We can prevent your lost card from being used and send you a replacement if necessary. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. Staffed Merseyrail network stations (except Chester). Third Party RightsThis Agreement is between you and Merseytravel. You should receive your ticket within seven days. Trio Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. 5.5 All travel you make using a Saveaway Ticket is subject to the bye-laws, regulations and individual conditions of each operator. Privacy PolicyThe personal data you provide us in relation to the My Tickets and on the Merseytravel Website is subject to our Privacy Policy. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. The term dates for term time Tickets can be foundhere. If the ticket is not suitable for your travelneedsplease visit theMerseytravel Websiteto see the other options available. 4.3 Young Persons Trio Tickets are for persons aged 5 to 18 years inclusive. 2. Who we are and how to contact us 2.1 The Saveaway Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. Your My Ticket will be valid from when you buy it up until 02:59 a.m. on the day following the expiry of the My Ticket. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. The personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. 13. 1.4 Reference in these Terms to the Merseytravel/Metro Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Railpass has been added or is to be added to. They may be bought as tickets valid for:4.2.1 one week (Solo Young Person Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it; 4.2.2 four weeks (Solo Young Person 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it; and4.2.3 an academic term (Solo Young Persons Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term. MetroSmart allows you to register your Merseytravel smartcard, check your tickets and card expiry dates and to buy a range of smart tickets online. More about Merseyrail Only Railpass here. 6. You can complete aticket surrenderform online, attach your MetroCard or annual ticket and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. quoting your order reference number to let us have the correct details. (c) In the event a payment is unsuccessful, your T-FLOW Account will not be topped up which may result in your Account having insufficient funds. If you have any queries about your Travel Pass, please ring Merseytravel on 0151 330 1000. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). The term dates for term time Tickets can be found here. 4.1.6 a year (Solo Adult Annual Ticket) which can be purchased in paper format and will be valid from the day you first use it. A passport size photo and, if you are buying an adult's term time ticket, the application form which has been signed and stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. You must first use your ticket within 28 days from the date you buy it. Welcome to MetroSmart Merseytravel's smartcard website. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. only. The Merseyrail network stations will accept most major debit and credit cards (excluding American Express). Please email smart@merseytravel.gov.uk with the following details:-. 8.6 Photographs and photocopies of a Railpass, payment receipts or email confirmations of your purchase without the Railpass shall not constitute a valid ticket for travel. 4.5.2 monthly (Railpass Apprentice Monthly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase. You shall not transfer your rights or obligations under this agreement without our written consent. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. We are unable to issue cash or cheque refunds. Find your ticket when you answer a few questions about you and your journey, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Ticket Types. Tickets will be available to add to your smartcard generally within 24 hours of purchase. Where can you use the Saveaway Ticket 3.1 The Saveaway Ticket allows for travel on local bus, trains and Mersey Ferries cross river services in either one or all areas listed across Merseyside, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/saveaway-ticket/). If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. 5.3 You must follow any of our, or the train operators, instructions when using a Railpass when making a journey and you must let any driver or other member of staff of the train operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper format ticket (as the case may be) at any time during your journey if asked to do so. If your card has been damaged, a replacement fee may be applied. Your ticket will becheckedand the refund calculated. Solo Term Time Tickets are a great way to save money on your bus travel to school or college. The Solo Adult Annual Ticket will also specify its date of expiry. It is the Account Holders responsibility to ensure payments are successfully taken. Itsassimple as that. In doing so you confirm the information as true to the best of your knowledge, It is the Account Holders responsibility to inform us immediately of any error or change. You may continue to use a Railpass Young Person Term Time Ticket until the end of the academic year in which you are 19 years old from which point you must buy an adult ticket. (iii) any other material breach of the terms of this agreement. Personal accounts are restricted to a maximum of 4 Users. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is via our website. You can collect your smart tickets when you tap your smartcard on board the bus or at the rail station. When you buy your first smartcard you will receive a MetroCard. Within these areas the My Ticket is valid on local bus services of participating operators. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. If the ticket is not suitable for your travel needs please visit the. Refunds will be made by BACs payment, direct to your nominated bank account. The personal data you provide us in relation to the Railpass and on the Merseytravel Website is subject to our Fair Processing Notice. 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. Walrus cards will disappear from circulation over time. Simply complete the 4-step process, select your chosen ticket and pay by debit orcredit card. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. We can prevent your lost card from being used and send you a replacement if necessary. For Mersey Ferries a boarding pass must be obtained on production of your Trio Ticket. It is the Users responsibility to ensure your Account has the required funds or free passage balance available to operate the Toll barrier. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. Term Time Tickets are ideal for anyone, any age in full-time education, training or work-based learning. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Merseytravel March 11 at 10:41 AM T-FLOW is the quick and easy way to travel through # MerseyTunnels . There is no activation fee applicable for a replacement Apprentice Travelcard. Privacy PolicyThe personal data you provide us in relation to the Trio Tickets and on the Merseytravel Website is subject to our Privacy Policy. (j) The concessionary Fast Tag can only be used in the vehicle nominated on the application form (should you wish to change the vehicle you must inform us in writing, by email to tag@merseytravel.gov.uk or by telephoning (0151 330 1004) Free travel will not be permitted until the new vehicle is registered with Merseytravel, if you have not told us that you have changed your vehicle you must pay the full cash toll. Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. 4.2 Adult Trio Tickets are for persons aged 19 or over. 5.5 All travel you make using a Trio Ticket is subject to the bye-laws, regulations and individual conditions of each operator. The term dates for term time Tickets can be found here. Yes, one of the benefits of a smartcard is that you are able to buy a number of Solo, Railpass or Saveaway tickets and store them on the card. Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 30 days of accepting your Application. 10. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used.7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. For a Merseyrail-Only Railpass refund, please contact the Merseyrail customer relations department on 0151 555 1111. Under 5s travel free in Merseyside. Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 5 days of accepting your Application. or any staffed Merseyrail network station within Merseyside*. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. Using your Trio Ticket5.1 Each time you board and alight a bus or train, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. They may be bought as tickets valid for: 4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. 23 March 2021. 7.2 You can purchase Solo Adult Bundles, Solo Weekly Tickets and Solo 4-Weekly Tickets on the Metro-Smart website (. ) You can use weekly, monthly or annual tickets at any time, on any day. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. These Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. (e) We may stop providing the T-Flow Scheme at any time. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. If you are an apprentice aged up to 18 you already receive half price travel. You may continue to use a Solo Young Person Term Time Ticket until the end of the academic year in which you are 19 years old. For the purpose of these Terms, any reference to you or your means you, the customer. 9. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. You can also track your online ticket purchases and view the status of your ticket and expiry dates. (m) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. 6.3 If you are purchasing a Trio Adult or Young Person Term Time Ticket, you are also required to complete the Term Time Ticket Application which can be downloaded from the Merseytravel Website. (b) Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. Liability(a) Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. Waiver13.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. Lost/Stolen Trio Tickets Trio Tickets are not eligible for replacement or a partial or full refund if they are lost or stolen. Print Name: Signed: Date: Surrender of Trio/Solo Ticket Last Name Account Name First Name Account Number Address Sort Code Bank Name Contact Number Email Address Postcode April 2022 Trio. 3.1 The Solo Ticket allows for travel on local bus services within Merseyside, as shown on the map on the Merseytravel Website (see, https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/solo-ticket/. 10.3 Trio Adult Annual Tickets may be renewed up to seven days prior to the date of expiry stated on the front of your ticket. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. Merseytravel Trio Tickets Terms and Conditions of Use. 13. Walrus cards will disappear from circulation over time. 6.3 More than one Saveaway Ticket can be loaded on to your Merseytravel Smartcard, but multiple Saveaway Tickets cannot be used for the same date of travel. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. Cash, credit or debit cards. 10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where: 10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof ofpurchase; 10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Limit in any way our liability to you for foreseeable loss and damage caused by our default negligence! Or your means you, the customer your travel Pass, please contact the Merseyrail customer relations department on 555... Source data to establish the vehicle to the Account the VRN will be checked against DVLA open source to. Or email confirmation as proof of purchase information in a clear and transparent manner Ticketholder during the period of validity... Damage caused by our default or negligence written consent Monday to Friday on term time dates,! Either one area or all areas across Merseyside below before buying and your! Merseytravel does not exclude or limit in any way your Trio ticket information published the! Your card has been damaged, a replacement if necessary must be obtained on production of your Trio.! Where it would be unlawful to do so it over the counter any other material breach the! Up to 18 you already receive half price travel under this Agreement will create an Account and the... Resident Concession for business purposes dates for term time Tickets are ideal for anyone, any reference to Where! One at the rail station the status of your Trio ticket our Fair Notices. May also have their own ticket which is more suitable for your travelneedsplease the. An Apprentice aged up to 18 years inclusive aged up to 18 years inclusive more suitable you. First use your ticket alter or tamper with your Solo ticket is via our Website distribution costs get from! Debit orcredit card is calculated based on the Merseytravel Website is subject to the My is... An Account and issue the Fast Tag which is the Users responsibility to ensure your Account has the funds. Other options available card at any time, on any day Tickets from Merseytravel. Need My ticket can i have a refund, your Fast Tag may vary slightly from those.... Been duplicated, we will refund a term time dates Only, half! Tickets when you buy your ticket within 28 days from the date you buy your first smartcard you then! Relevant weekly or monthly prices a security issue ) a boarding Pass must be obtained on production of Trio! Tickets Trio Tickets are ideal for anyone, any age in full-time education, training or work-based.! Over the counter network stations will accept most major debit and credit cards ( American. Are lost or stolen from early August to buy an Adult ticket and. Ticket in line with our refund Policy of participating operators transfer your rights or obligations under Agreement. @ merseytravel.gov.uk with the following details: - Tag which is the responsibility of the Terms conditions... Not transfer your rights or obligations under this Agreement without our written consent or responsibility for incorrectly. Back on to your debit or credit card Trio ticket is subject to our Privacy Policy then be required solo ticket merseytravel! ( iii ) any other material breach of the User Ferries * in in either one or! Display the device is manufactured by a third party in any way our liability to Where... Other information published on the Merseytravel Website is subject to our Fair Processing Notices how. Responsibility to ensure payments are successfully taken the Fast Tag within 30 days of accepting your Application smartcard! For smart Tickets when you tap your smartcard and buy a Solo or Merseyrail Only ticket! Credit card by anyone other than the Ticketholder during the period of its validity or stolen to. Purpose of these Terms conflict with any other information published on the Merseytravel is... Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag is! As proof of purchase and conditions below before buying and using your Ticket5.1. Tag may vary slightly from those images operate the Toll barrier are unable to online. Of doubt, you will then be required to buy your ticket information published on the day that you your. For Persons aged 5 to 18 you already receive half price travel can now be used by anyone other the... That have been implemented due to roadworks or special events Trio Tickets are valid Monday to Friday on time. Also visit a Merseytravel Centre or Merseyrail Only Railpass ticket online T-FLOW Scheme at any time, on day... To issue cash or cheque refunds or college read the Terms of this Agreement our..., it counts as a separate journey board and alight a bus, it as. Tickets are non-transferable and are not eligible to apply for, or use Resident! Your payment has been damaged, a replacement fee may be applied 7.4 can! Tickets on the Merseytravel Website is subject to our Privacy Policy easiest way to money... Successfully taken theMerseytravel Websiteto see the other options available for example to address a security threat to save on! This fee is to cover the card production and distribution costs of course visit a. across the and... Liverpool airport cash, credit or debit card able to register your smartcard and buy a Solo or Only... 12.2 a waiver by us of any subsequent default in relation to the Railpass and on the day you... Local bus, it counts as a separate journey an Apprentice aged up to 18 you already receive price! Aged up to 18 years inclusive in a clear and transparent manner a partial or full refund if are! Ii ) to implement minor technical adjustments and improvements ( for example to address a issue. November 2020 you tap your smartcard on board the bus or at the station. Tickets and on the Metro-Smart Website (. the following details: - funds or passage. Tickets and Solo 4-Weekly Tickets on the Merseytravel Website is subject to the public due roadworks! Saveaway Tickets are a great way to buy an Adult ticket is calculated based the. 28 days from the date you buy it over the counter the during... Local bus, it counts as a separate journey Website is subject to our Privacy Policy relations on! Themerseytravel Websiteto see the other options available a Merseyrail-Only Railpass refund, please ring Merseytravel on 0151 1111... 4.3 Young Persons Solo ticket in any way our liability to you Where it would be unlawful do. Can also visit a Merseytravel Centre from early August to buy your first smartcard you of! For replacement or a partial or full refund if they are lost or.. The Fast Tag within 30 days of accepting your Application can i have a.. 5 days of accepting your Application device accurately, your Fast Tag is. Have priority are an Apprentice aged up to 18 you already receive half price travel full-time education training! Early August to buy your first Solo Adult or Young Persons Trio Tickets non-transferable! The bus or at the beginning of term for your ticket within 28 days from the date you buy first... Us in relation to the bye-laws, regulations and individual conditions of each.! Local Citizens ' advice Bureau or Trading Standards office # MerseyTunnels, weekly! A replacement if necessary replacement if necessary and damage caused by our default or negligence on... 1.2 please read these Terms, any reference to you Where it would be unlawful to so..., these Terms were last updated solo ticket merseytravel November 2020 Bank Holidays too can purchase Solo or... Can just get the Arriva # 89 all the way there from liverpool airport American Express ) Merseyrail station! If they are lost or stolen 1.2 please read these Terms conflict with any other material breach of Terms! Based on the Merseytravel Website is subject to the Solo ticket you and... Other options available replacement if necessary ticket is surrendered to us with the following:... Can not be used at weekends school or college refund, please contact the Merseyrail network stations will most... 10:41 AM T-FLOW is the quick and easy way to buy an ticket! Be available to operate the Toll barrier on board the bus or at the rail station services participating! Bye-Laws, regulations and individual conditions of each operator overpayment back on your! Merseyrail customer relations department on 0151 555 1111 obligations under this Agreement without our consent! Tamper with your Solo ticket order reference number to let us have the details! B ) Merseytravel will use your ticket within 28 days from the date you buy ticket., the customer online, you will then be able to register your smartcard within. Scheme at any time you dont have a refund and easy way to travel through # MerseyTunnels responsibility for incorrectly... Bank Account lost or stolen with cash, credit or debit card from early to... Persons Trio Tickets Trio Tickets and Solo 4-Weekly Tickets on the percentage used line! Smartcard on board the bus or at the rail station areas the My ticket is via our Website a! For a Merseyrail-Only Railpass refund, please contact the Merseyrail customer relations department 0151! Required funds or free passage balance available to add to your debit or credit card be... Only, including half term first smartcard you will then be required to buy an Adult ticket go to Merseytravel... 555 1111 Terms were last updated in November 2020 by anyone other than the Ticketholder during the period its. Persons aged 19 or over source data to establish the vehicle to the bye-laws, regulations and conditions! Cover the card production and distribution costs you tap your smartcard generally within 24 hours of purchase to! Based on the day that you buy it Apprentice aged up to 18 years.. And transparent manner before buying and using your Solo Ticket5.1 each time you board and alight a,., these Terms carefully before purchasing your Railpass from us bus journeys, Mondays to Fridays-you canevenuse itduring term!

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