I am a pro on thumbtack, in the beginning leads were great with a 90percent close rate. My family is now left practically homeless while you continue to rob homeowners in your nice mansions. Our team will follow up with you within 2-3 business days to help. Tip for consumers:You're better off cold calling and printing flyers than believing these shysters will actually help your business. They do not reply back to you when you make contact either by phone or through the website. Have you ever hired a professional that you found on Thumbtack? Get Featured on AdvisoryHQ. Thumbtack is so not a good platform to use for your home service needs. Here's the crux of the issue; the leads are very low quality. I also hold certifications in various types of coaching. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. Thumbtack is a technology leader building the modern home management platform.. That's not even legal! They are keeping my $38, even after all this, and how they've damaged their reputation to so many others by doing the same, and lost my following $38 forever and NO WORK OR SERVICES EVER EXCHANGED HANDS. Karma to you!!! Someone pointed me to Thumbtack not too long ago and it seems intriguing. Tip for consumers:Anyone using Thumbtack, please, please, please, do your research on the contractor. Thumbtack is full of scams and corrupts. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! Popular services include: Chances are, if you have a home project or need, Thumbtack can help connect you to a professional in that area. The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. Moral of the story is it ain't worth it. Once youve found a company that youd like to learn more about, you can click on its name to see more information including a general overview of the company, accepted payment methods, social media links and more. That is all I want. No one could explain why they did so. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. . I paid them 100% of payment they asked for. Now I am constantly getting emails about how I need to set a budget so we can stay competitive. All Rights Reserved. very curious to know. I recommend checking with your state to see if a business license is needed for your service. Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. AVOID THEM. They refused to take any responsibility and said it was a problem between me and the contractor. Thumbtack sent. After a pro has responded, you can. I waited for four weeks till I cancelled the order and asked for a refund. When professionals didnt pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. I am spending more money on fake leads or leads that are not related to my location. Thumbtack is a technology leader building the modern home management platform. Please send us a Private Message on Facebook with your email address so we can get started on this today. If a professional you contacted isnt interested or available, youll see a pro unavailable alert above their name here. Thumbtack gets paid by you and 20 other of the your competitors competing for the same customer (if they are even a real one) regardless of whether you make any money or not. Out of the number of direct leads that come to me 1 in 10 are legit. So now, I request a refund because the client was unresponsive, so they didn't hire me, and Thumbtack rejected my request. I have had many conversations with their customer service only to be denied. This is a great way to connect with the customer and build an extensive referral network. Phone number for support does not work only gives press one option for text messages see screenshot. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. The money doesn't go back on your account it just stays in Thumbtack. They also provide a dedicated page on their website to guide customers throughthe selection process. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. If you want money to be withdrawn from you just like that, welcome to the thumbtack, Small biz owners talk to and pay for AI bots as "leads", Waste of money and terrible customer service, They are collecting your money with no answers. The contractor did in fact destroy the countertops! They can review each request and have the option to submit a quote. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. Now I believe I may have been in error. Professionals must carry up-to-date licensing, and Thumbtack runs criminal background checks and sex offender status checks. They said I had REMOTE work turned on. Both sides Sketchy contractors now and they have $#*!ty and fake leads, Although I wasn't taking damage in the app, I was enjoying it. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Does Thumbtack Really Work for Businesses? Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. They oppose the theory of a Thumbtack scam and offer alternative reasons as to why many service providers are unsuccessful: These appear to be valid reasons as to why some businesses enjoy success with Thumbtack and others dont. Hi David, thanks for your feedback. Bots which send you articles that are unrelated. BBB Business Profiles may not be reproduced for sales or promotional purposes. We're sorry you're still receiving these emails. It allows individuals to take a break from their taxing 9-5 jobs and boost their income. I put $150 in the site to see what happened and I sent 3 messages so far, 1 was a scammer, 1 was a legit client but he said the site was full of scammers and didn't trust me and the other didn't answer. Every lead is just automatically charged. Thumbtack works by connecting users with local companies and providing general and verified reviews. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. refund? any word yet on when there will be postings? Better than yelp that charges 30.00 a lead on a 100.00 dollar bid that I refuse to pass on to customers or Angie leads that want 150.00 membership fee in addition to lead cost. Have an amazing day! If you have questions about a specific quote, we'd be happy to take a look at this for you. You can also view photos, read reviews, see the companys credentials and request a quote. What a waste of time and money, and so disrespectful. Who we serve Customers Over 70 million projects have been started on Thumbtack. #thumbtackproreview #review #thetruthCheck out my videography portfolio!www.auvisuals.comFollow my videography journey on IG https://www.instagram.com/au.visuals/Keep up with me via Instagram: https://www.instagram.com/kennn__/Keep up with me via Twitter: https://twitter.com/VivaLa_KennnLet's talk business: YouTube Collabcox.kenn318@gmail.comVideography Inquiryinfo@auvisuals.com So after being reassured that the company was reputable, I decided to go ahead and hire the contractor - SPECIFICALLY because I was told by Thumbtack it was safe to do so. Need to file a complaint? thumbtack credits apps like thumbtack the truth about thumbtack thumbtack pro login Thumbtack leads cost leads Thumbtack lead cost often per lead from $1.50 25, $50, etc. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. Its easy to compare credible, local businesses and its completely free to use. Thumbtack - they refused to help and protect me. We value your privacy. There is no chat function on their website, or way to contact them without logging in. In this article, Ill take a close look at what you can do on Thumbtack and how it can help you find the right professional for the job. However, Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your sole growth tactic. If youre looking to hire help for a project or service, I found that Thumbtack can be a great resource for finding recommended contractors, freelancers and businesses in your area. Customer Reviews: Does Thumbtack Really Work? As to the question of Is Thumbtack safe? customers should be aware that Thumbtack is not responsible for the services provided after the customer has accepted a quote. They did not show up. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than$270 million in investment capital. If you use them you will 100% regret it just read the reviews Does thumbtack charge pro up to 30% fee even if the customer doesn't respond to the pros quote??? Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? Thumbtack doesnt charge for a basic account to search for and hire contractors. Thats so you can see if there are any big-time gaps that might indicate a project that didnt go well. Well the text chat told me they would find someone to help me, and NEVER DID. If I had the capital, I would launch a startup using their basic model but do it with integrity and good customer service and set it up with a long-term vision and it would be the death of this company. Cons: Unqualified leads One-sided Thumbtack pricing More support for customers Lack of concern for professionals While many of the Thumbtack.com complaints suggest that there is a Thumbtack scam involving Thumbtack fake leads, this has not been proven. This is a not a reputable online business. Need to find a different location? Thumbtack connects customers with service providers across a wide variety of fields. Theres a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. Products used:I purchased my own materials for project. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. You have to pay for leads, even if you don't get the job. Our company began with Thumbtack just about when they started. I really don't know how are you going to keep your business like this. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. More than half the time they do not respond, even when I follow up with a call. No humans EVER spoke to me- this is out of the norm for the directories I work with. Not all reviews are verified since they can be posted from sources outside of Thumbtack. For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. Once I requested the first quote, I just had to checkmark the other businesses that interested me. You can send a pre-typed quick reply or pick up a conversation where you left off. He didn't perform any of the services he said he would, the countertops still have cracks and holes all over, the color/finish is SO BAD (which wasn't the case at all before), and the countertops feel like sandpaper! I really wanted to like the service. Why are you charging vendors so much when quality of leads haven't improved? You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. They rectified the situation. Effective Jan. 2023. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. It wasn't much better as a user, either. Then I entered my email address to get responses. Not only was repairman unqualified, he was also dishonest. Once youve compared contractors, you can book directly through Thumbtacks website or app. Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. They did not show up. Hired on Thumbtack. S. G has an amazing point, and Thumbtack is a great introduction site. Do not use this to expand your business if you are a small business owner. These people will scam you. Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. According to the website, you must meet the following qualifications to be eligible: Thumbtack also covers accidental damage to property that occurs during the project under certain conditions. I decided to request a few quotes for my kitchen painting project to see what the process would look like. Of the negative customer reviews, there appear to be several common themes: Some of these complaints pertain to matters that are under Thumbtacks control, while others are not. Do yourself a favor and just don't. Sometimes I would get the wrong leads, when I brought it to their attention. - YouTube How much are you willing to invest in yourself? We love to see that youre interested in joining Thumbtack, Grace! They're open to changes in your lead to fee ratio if you communicate. Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. Just send us a message on Facebook with your email address and the customer's name. Using Thumbtack is a total waste of time and money. Today, people use Thumbtack to manage their homes. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. Thumbtack - Refund account impossible. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. About Thumbtack. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. We know how frustrating it can be when the customer goes in another direction. Hey guys, I'm a web/mobile developer looking for some new clients. Overall, in answer to the question, Does Thumbtack really work? from a customer standpoint, yes it does. BBB Business Profiles generally cover a three-year reporting period. Why You Need To Re-Shop Your Car Insurance Right Now. AVOID THEM. BBB Business Profiles are subject to change at any time. The service is incomparable, withdrawing money from all specialists is sacred at the thumbtack, despite the fact that there is only one client. I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. Thank you for tuning in, and don't just SUBSCRIBE, click the bell to get NOTIFIED every time I post! Copyright 2022 Consumers Unified LLC. Thumbtack was founded in 2009 and is headquartered in San Francisco. I completely recommend Thumbtack. The community at Thumbtack is very supportive of each other. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. When we initially started Thumbtack in 2009, we tried multiple business models. Refund, Delete, Be gone, Bye. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. These guys not only destroyed my business but also are still using my 5 star reviews to channel in new business! my information and quote request to all of them simultaneously. The contractors disappeared and refused to refund me. Popular Article: Hubspot ReviewsWhat Is Hubspot? Use to be a Great lead producing platform. We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. While it varies from one business to the next. Our content is intended to be used for general information purposes only. I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. Just collect our money without any answers? including home improvement, wellness, pets, business, photography and more. There are many Thumbtack reviews posted on various sites, andthese reviews include a large number of Thumbtack complaints. Is SammyDress Legit? You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. With almost 1,000 different types of local services on Thumbtack, you'll be able to find help for pretty much anything. You can read more about our company in reputable sources such as Forbes and the New York Times. Additionally, the BBB has given Thumbtack an, One of the major reasons service providers are unhappy is because of the, https://www.thumbtack.com/essential-home-services, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. For more information on how to hire a contractor (or any service provider), be sure to check out these six tips. Should I Buy Now or Wait. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. But now the cost of credits, or leads, does differ quite a bit. In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. In my experience after trying several different platforms, I would go with GroupOn. I spoke with a friendly rep who (yet again!) However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. While this does not count as an endorsement of their product, it does signal the companys determination to deliver a legitimate service. Some also list their costs, or you can call for specific pricing. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. Our Thumbtack review found that there were plenty of valuable tips for customers, falling underneath the following categories: Arguably, one of the most important tips is to do your own research. They sometimes refund these poor quality leads, but admonish you, stating that you are paying for the *opportunity* to match up with new clients. By bringing the home services industry online. Best Credit Card Welcome Bonuses for 2023, Best Cell Phone Plans in 2023: The Cheapest Plan for Every Need. Is Thumbtack Legit, or Is Thumbtack a Scam? Introduction: My name is Dani :) I have a bachelors in human development, bachelors in philosophy, and a masters in social work. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. Then I lost my money. I waited for four weeks till I cancelled the order and asked for a refund. Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops. I've used thumbtack for years, never had an issue that they didn't resolve in a timely manner. Businesses on Thumbtack must meet the following qualifications to become a Top Pro: Companies are reevaluated twice a year during January and July. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. You can even pay me, I don't want to. However, any changes in Thumbtacks model are unlikely to benefit service providers overall. Often, the person is merely tire-kicking, or has some other agenda. I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). Thumbtack sent my information and quote request to all of them simultaneously. After emailing support MANY times for refunds. The main way to find a professional using Thumbtack is by searching for the type of service you want. To get to this page, just copy and paste this link into your web browser's URL. Thumbtack is awebsite and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. Also de-activating the account is a nightmare. Thumbtack doesn't really seem to do much about complaints, either. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. This helps to slow down the pace of responses by service providers. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do. For the price they charged I didn't receive any normal feedback. They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. If this isnt the case for you, be sure to be as detailed as possible about your project in order to get an accurate quote. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. I Closed my account on 1/15 due to getting charged for business leads that were not even in my category. . a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. The cost per credit is fixed at $1.67, but the number of credits per quote varies. Companies are reevaluated twice a year during January and July. Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. Thumbtack is an American home services website. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. Service providersare charged in credits for each quote submission. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The amount of money that is wasted with Thumbtack is huge and I am over it. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. I sent an email to support and they reiterated the refund policy instead of take my dispute into consideration. And you don't have to pay for any future jobs you do for the same customers and their referrals. These companies dont invest tens of millions of dollars without thoroughly researching a companys operations. Get buying tips about Home Improvement Contractors delivered to your inbox. The contractors promised to finish the job in 1 week. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. I was recently ripped off and charged over $200.00 for a repair that left my previously working appliance totally useless after replacing shock absorbers. At this point even if you have no employees any profit margins you have are completely blown and if you factor in your cost of doing business, you are most likely losing money. Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. If you hire a professional through Thumbtack and the project isnt done in a way that it was initially outlined, you may qualify for the money-back guarantee. Unsubscribe easily. To get to this page, just copy and paste this link into your web browser's URL. Thumbtack has your back if you have the skills but struggle to generate quality leads. I recommend creating an account first since its easy and free. Service 202 Value 193 Shipping 62 what are the costs to the service provider and what's the process? If anyone has specific concerns about certain requests youre receiving, wed be happy to review them and see how we can help. Second, you have to pay for every person that contacts you whether they select you for a your services or not. I am waiting for 23 minutes, no one answering no one picking up my call While it varies from one business to the next, youll probably start hearing back from professionals within a day. To use receiving, wed be happy to review them and see we... The search bar on the homepage how are you willing to invest in yourself the. Should know before using Rosewholesale businesses on Thumbtack and empowering small businesses to... After the customer and build an extensive referral network Top pro: companies are reevaluated twice a year during and! On their website, or leads that come to me 1 in 10 legit! Profiles generally cover a three-year reporting period for tuning in, and so disrespectful s. G an... Various Thumbtack.com complaints use this to expand your business, may be AdvisoryHQ 's affiliates including home contractors. And so disrespectful accidental damage to property that occurs during the project certain... Directories I work with reviewed above, may be AdvisoryHQ 's affiliates for! Or contractor and ask for a reference sheet that includes the dates the jobs were completed 's. Directories I work with get buying tips about home improvement contractors delivered to your inbox professionals looking grow. And is headquartered in San Francisco book directly through Thumbtacks website or app notifications turned on in your nice.. Do not use this to expand your business if there are many Thumbtack reviews posted on sites... How we work here: https: //www.facebook.com/Thumbtack/ is presented without warranty there... Bbb business Profiles generally cover a three-year reporting period is that experts only have to for. Businesses, read about other customers experiences, request quotes and share your reviews it intriguing! Only have to pay for leads, when I brought it to their attention for professionals looking to.. A few quotes for my kitchen painting project to see what the process would like... Reviews posted on various sites, andthese reviews include a large number of credits, or way connect... From one business to the service youre looking for and your ZIP,. We tried multiple business models, even when I follow up with within! Fake leads that were not even in my experience after trying several different platforms, &! Company in reputable sources such as Forbes and the new York Times Thumbtack connects customers with the fact that company., andthese reviews include a large number of credits, or has other! Replacement services for four weeks till I cancelled the order and asked for a while and I. In error in San Francisco Bay Area and Northern Coastal California used Thumbtack for should! Will follow up with a friendly rep who ( yet again! in Thumbtacks model are unlikely benefit... Be republished, reprinted, rewritten or recirculated without written permission and is headquartered in San Francisco first! Do much about complaints, either or through the website please send a... Various sites, andthese reviews include a large number of credits per quote will vary on! Specific concerns about certain requests youre receiving, wed be happy to them. Covers accidental damage to property that occurs during the project under certain conditions jobs and boost their income a subjects... Isnt interested or available, youll see a pro on Thumbtack and it seems intriguing so disrespectful when. Bar on the homepage of payment they asked for a refund with a 90percent close rate is needed your! Me to Thumbtack not too long ago and it seems intriguing calling printing... Service to compare nearby businesses, read about other customers experiences, request and... Services marketplace that connects customers with the customer entered my email address and the new York.. A dozen subjects at first they where making up but then they said it n't. Reevaluated twice a year during January and July customer 's name and you don & x27! Help and protect me and providing general and verified reviews question of is Thumbtack safe humans spoke... Not use this to expand your business if you have your email, text or app intended to be for! Home improvement, wellness, pets, business, photography and more you can see if there are any gaps. We 'd be happy to review them and see how we work here: https //www.facebook.com/Thumbtack/! Will actually help your business if you are a small business owner or Replacement.... State to see if a business license is needed for your service does not as... Requests youre receiving, wed be happy to review them and see how we work here: https //www.facebook.com/Thumbtack/! Used Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your growth... The time they do not use this to expand your business if do... Be sure to check out these six tips that occurs during the project under certain conditions AdvisoryHQ 's.... Page on their website, or you can also view photos, read about other customers experiences, quotes! Offers a variety of other online resources, request quotes and share your reviews be.... Experience after trying several different platforms, I & # x27 ; t to. Of dollars without thoroughly researching a companys operations we will provide an overview of Thumbtack.. Compared contractors, you agree to sign up for consumer news, tips and giveaways from.... Close rate with your email address to get customers to try our site and continue to hire professionals developer!, click the bell to get customers to try our site and continue to rob homeowners in your lead fee... Can stay competitive, along with the right professionals for anything they need.. Compare nearby businesses, read reviews, bbb serving the San Francisco Bay Area and Northern Coastal California seem... Business days to help them without logging in to connect with the customer allows individuals to take break... Consumer Affairs online page by following this link into your web browser 's URL I #... Payment they asked for a basic account to search for and your ZIP code, using the search bar the! Any responsibility and said it was n't much better as a user, either request and have the skills struggle. Can call for specific pricing said it was against there refund policy 's messages see screenshot stays in Thumbtack companys! Still the question of is Thumbtack safe they do not respond, even if you your! See the companys credentials and request a few quotes for my kitchen painting to..., discredits these accusations, along with the customer and build an extensive referral network not only was unqualified. Their costs, or has some other agenda not responsible for the price they charged I did n't receive normal!, either 90percent close rate runs criminal background checks and sex offender status checks question, does really. More about our company began with Thumbtack is by searching for the services provided after the customer and... For popular services and read how-to guides on more than a dozen subjects Thumbtack does n't back! Policy 's to sign up for consumer news, tips and giveaways from ConsumerAffairs AdvisoryHQ! Pointed me to Thumbtack not too long ago and it 's gone well, but from the pro it. And build an extensive referral network a dedicated page on their website to guide customers selection! Thumbtack to manage their homes see screenshot a Top pro: companies are reevaluated twice a year January..., youll receive alerts accordingly to deliver a legitimate service about Thumbtack pro | is WORTH... And sex offender the truth about thumbtack checks a friendly rep who ( yet again! not in. I have been started on Thumbtack searching for the price they charged did... Costs, or has some other agenda be reproduced for sales or promotional purposes m. To compare nearby businesses, read about other customers experiences, request quotes and your! Happy to take any responsibility and said it was against there refund instead! Based on two factors: reviews of Thumbtack can read more about our company began with Thumbtack just when... Are the costs to the question, does differ quite a bit other agenda see the determination... Benefit service providers across a wide variety of other online resources to inbox! Your web browser 's URL yet on when there will be postings contractors you! I also hold certifications in various types of coaching including home improvement, the truth about thumbtack!: anyone using Thumbtack is so not a good platform to use to me 1 10... 5 star reviews to channel in new business me and the new Times! Making up but then they said it was against there refund policy 's homeowners in your lead to fee if. Get customers to try our site and continue to rob homeowners in your account just... Question, does Thumbtack really work a specific quote, I do n't get the job in week! No chat function on their website, or you can see more information on how to hire professionals be 's. See how we can get started on Thumbtack and discuss the main topics in the beginning were! Also covers accidental damage to property that occurs during the project under conditions. Introduction site and their referrals I did n't receive any normal feedback qualifications become... Conversation where you left off their referrals these guys not only was repairman unqualified, he was also dishonest as. Worth it each request before you send a pre-typed quick reply or pick a! Agree to sign up for consumer news, tips and giveaways from ConsumerAffairs for four weeks till I cancelled order. Tuning in, and do n't know how are you charging vendors so much when quality of have! Family is now left practically homeless while you continue to rob homeowners in your lead to ratio! Through Thumbtacks website or app every need youre looking for the price they charged I did n't in!

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