trailer <<5CFC825C6757492EAD9BB33DCFBA5142>]/Prev 137469>> startxref 0 %%EOF 153 0 obj <>stream Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. Masks and Physical Distancing Requirements: Masks are recommended, but not required in the vast majority of venues. Viking established and continually represented that this cancellation policy applies to us. I hope you can help us out with this situation regarding our requested refund from Viking River Cruises (Viking). Is A Pre-Arrival COVID-19 Test Required? We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Crew Vaccinated? Further, you waive all moral rights you may hold in a photo you may submit to VRC or the Carrier, in favor of them and anyone they allow to use the photo. No. 0000035333 00000 n Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. Acceptable Vaccines for U.S. Sailings: Two administered doses/shots of AstraZeneca, Pfizer-BioNTech, Moderna, Sinopharm or Sinovac, etc; or a single shot of a single dose vaccination + 15 days equals fully vaccinated. If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. Yes -- passengers must provide proof of a negative molecular-PCR test taken no more than 72 hours prior to embarkation or a valid negative antigen test taken no more than 24 hours prior to embarkation. VRC and the Carrier reserve the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned. Guests must arrange with a shore side company to regulate their oxygen regulators and cylinders for extended itineraries. Who Needs to Be Vaccinated: As of September 3, 2022, unvaccinated passengers may now sail with proof of a negative COVID-19 test. No longer required. Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. Motorized scooters are not typically suitable on international tours. Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. 0000034681 00000 n We have all email correspondence, booking information and bank/credit card transactions available at your request. Masks and Physical Distancing Requirements: None. Get expert advice, insider tips and more. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russias invasion of Ukraine. Risk-Free Guarantee: How it Works And do it all while enjoying this incredible limited-time offer on select 2022 - 2024 sailings with up to free air. : Yes -- American Queen is even vaccinating its shoreside employees. Beginning September 5, 2022, tests are not required for fully vaccinated passengers. Acceptable Vaccines for U.S. Sailings: Regent accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? Is A Pierside, Pre-Embarkation COVID-19 Test Required? . 0000012762 00000 n Is A Pierside, Pre-Embarkation COVID-19 Test Required? No one expects to have to cancel a cruise. Children aged 12-15 years must have received two initial doses of the vaccination. Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. Yes, passengers aged under 5. Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. What is the cancellation policy for my booked shore excursions? Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. Explore the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr. The complaint has been investigated and resolved to the customers satisfaction. Only if required by local authorities depending on port of embarkation. Passengers will need to present proof of a pre-arrival COVID-19 test. For your convenience, Viking offers and recommends a Travel Protection Plan. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. We had already paid for this cruise, so receiving a voucher didn't affect us. Is A Pierside, Pre-Embarkation COVID-19 Test Required? The line is dropping vaccine requirements in 2023. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. 105 49 Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? Link to Viking River Cruises cancellation policies: Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. Yes, to most destinations excluding Canada, Greece and Australia, as of September 6. Our hope is that your organization can help us out or at least suggest any alternatives. The company left an official comment to this complaint. No, beginning September 9. Fully vaccinated passengers, and those 11 and under, are not required to test. Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. Step By Step: How to Submit Comments on Cruise to the CDC, Photos From MSC Cruises' Return to Sailing in the Mediterranean. Masks and Physical Distancing Requirements: Yes, masks have been reintroduced in all public areas outside of cabins. Are Any Unvaccinated Passengers Able to Sail? Disappointed with Viking Cruises cancellation policy. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. Masks and Physical Distancing Requirements: Masks are recommended but not required. Are Any Unvaccinated Passengers Able to Sail? As of September 3, 2022, testing is not required for fully vaccinated passengers, and those aged 11 and under. Crew Vaccinated? The complaint has been investigated and resolved to the customers satisfaction. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Virgin Voyages Be sure your email account is set up to receive communications from Viking so that these messages can find their way to you. Is A Pre-Arrival COVID-19 Test Required? Crew Vaccinated:? Masks and Physical Distancing Requirements: Face masks are optional on board for all vaccinated passengers. Unvaccinated passengers will be accepted as of March 1, 2023. In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. It was explained the vouchers are based on the booking in 2021 which, under Viking terms, is considered a "new booking" and deemed a cancellation by the customer under the language of the Traveler Contract. Unable to get refund after canceling a cruise. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Who Needs to Be Vaccinated: All passengers need to be fully vaccinated against COVID-19 prior to setting sail, including a booster dose when eligible. No, passengers must carry out the pre-arrival test. 0000003806 00000 n You assume the full risk of use and of any prohibitions imposed by the Carrier or third-party vendors. These requirements end October 4, 2022. Yes, beginning October 4, 2022, globally. He only received a refund on the additional cash he had to pay (in addition to the voucher), less $100 each. Weve taken note of your feedback and if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Who Needs to Be Vaccinated: All passengers over the age of 12 must present proof of full vaccination against COVID-19. Submit a complaint and get your issue resolved. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. but decided to book for April 2022. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Yes, of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Canada or Greece. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. 0000002091 00000 n I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. You have 1 items Inspired by the design of the lines Viking Longships, and built specifically for. Are Any Unvaccinated Passengers Able to Sail? This may help protect your travel investment, your belongings and most importantly, you from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Are Any Unvaccinated Passengers Able to Sail? Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. Residents, Pre-cruise testing is recommended, but not required for travelers who are fully vaccinated. As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. Seller of Travel Reg. Viking will, where feasible, offer pre- and post-cruise experiences. All vessels and motorcoaches are equipped to European standards. Unvaccinated passengers must provide a negative COVID-19 test using any commerically-available test, whether supervised or unsupervised. Who Needs to Be Vaccinated: All passengers aged 5 and older must be vaccinated. Yes, at Lindblad's expense. Guests under the age of 2 are exempt from testing requirements. This does not apply to cruises embarking in Canada, Greece or Australian sailings, nor to full Panama Canal transits, which still require proof of negative test at embarkation. If you would like to obtain your visa through our partner, please visit their website and download a visa kit. Acceptable Vaccines: Carnival allows entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 vaccines. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Is A Pre-Arrival COVID-19 Test Required? This complaint was posted by a verified customer. Are Any Unvaccinated Passengers Able to Sail? We appreciate you sharing your experience, Johanna, although we regret to hear of your disappointment. Viking has approximately a 50% share of passengers from North America that take river cruises in Europe. Are Any Unvaccinated Passengers Able to Sail? How did you get your money back on the voucher? Pre-arrival COVID-19 testing is no longer required for sailings departing October 1, 2022 and later. Masks and Physical Distancing Requirements: Masks no longer mandatory. Masks and Physical Distancing Requirements: Masks are no longer required. Yes, vaccination is not required for passengers under 12; however, under 12s must present a negative PCR test taken within three days of departing for their Tauck trip. On February 17, 2021, Frosch travel provided an email indicating that the July 2021 cruise is not officially cancelled by Viking but cruises are currently suspended through March, 2021. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. They offered me a voucher for 125% of my . Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: All passengers aged 16 and over must be fully vaccinated, including a booster shot if the intial doses of vaccine were over 270 days prior to sailing. Acceptable Vaccines for U.S. Sailings: Norwegian accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Viking will send you a number of notifications via email as your departure date nears, including your booking confirmation, payment receipts and, if you purchased your air travel from Viking, logistical information about your air travel and transfers. %PDF-1.7 % For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. In all, we are out the money. The large voucher money is gone. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. Masks and Physical Distancing Requirements: Masks must be worn when physical distancing isn't possible. Is A Pre-Arrival COVID-19 Test Required? 0000005615 00000 n Is A Pre-Arrival COVID-19 Test Required? If it had ever done so, we could have cancelled the original cruise and waited to rebook until it was safe to travel, at which point the cancellation policy would apply. Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. Budapest, Hungary to Nuremberg, GermanY, Germany. Proof of full vaccination will still be required. Do you have a Viking Oceans Future Cruise Credit? The company left an official comment to this complaint. Effective Date: November 1, 2021 Are Any Unvaccinated Passengers Able to Sail? Viking For bookings made through Jan. 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive. Written Notice received Days Prior to Departure Date. The 2 doses must be administered at least 28 days apart. The Carrier has zero tolerance for crime on board its vessels. Masks and Physical Distancing Requirements: Masks are optional. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Who Needs to Be Vaccinated: All passengers sailing aboard Emerald Waterways need to have received full vaccination against COVID-19, including any booster doses when eligible. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. http://www.vikingcruises.com/terms-conditions/index.html. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, You may use echeck to pay for your Viking cruise or cruisetour, and for airfare. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Is A Pre-Arrival COVID-19 Test Required? To us health & amp ; Safety Program - Updated February 6 2023. 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