Ask yourself: How do you encourage more teamwork? However, Zappos has not limited itself to just selling shoes. By working as a team, by partnering, you are setting the stage for success! Backtrack to 2013: Tony Hsieh, Zappos's CEO, started promoting a new management structure called holacracy. Is there a sense of adventure and creativity in the work that you do? However, if the vendor tells you to have a night out without the vendor present and submit your receipt for payment, you should decline as that arrangement is akin to a cash gift. And in our culture, we celebrate and embrace our diversity and each persons individuality. Lets be friends! The company has developed the following framework for the companys culture and business strategies. Conflicts of interest should be avoided. This was a hard decision as the company cherished every employee. Having a defined set of values will serve as your guide to continue your culture's growth and evolution in a positive direction. Hundreds of ideals were submitted, which resulted in 37 foundational themes. Do you understand the purpose of your circle? It owes its success largely by focusing on excellent customer service and the UX of buying shoes and clothes online. It is important to consider how these two principles are embodied in the actions of others. B. http://tbo.com/news/business/zappos-hacking-could-cause-consumer-problems-later-348177 A year later, at the age of 26, Tony Hsieh became the CEO. Our service is not average, and we don't want our people to be average. To outsiders, that might come across as inconsistent or weird. Employees: 1500+, http://www.wwd.com/footwear-news/markets/zappos-milestone-timeline-2121760, http://about.zappos.com/our-unique-culture/zappos-core-values, http://www.creative-brand.com/bank-branding/a-culture-worth-admiring-zappos-com, http://www.forbes.com/sites/csr/2010/11/23/at-zappos-getting-fired-for-not-contributing-to-company-culture/, http://about.zappos.com/jobs/why-work-zappos/our-benefits, http://about.zappos.com/our-unique-culture/zappos-community-involvement?page=1, http://blogs.zappos.com/blogs/zappos-family/2012/03/08/formally-introducing-zappos-l-e-f, http://tbo.com/news/business/zappos-hacking-could-cause-consumer-problems-later-348177, http://redcouch.typepad.com/weblog/2009/07/why-i-dont-like-the-amazonzappos-deal.html, http://www.ariozick.com/why-zappos-shouldnt-be-your-business-model/, http://danielsethics.mgt.unm.edu/pdf/ZapposCase.pdf, https://blog.kissmetrics.com/zappos-art-of-culture/, http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/03/your-culture-is-your-brand, http://www.zapposinsights.com/training/holacracy, http://www.businessinsider.com/bosses-in-zappos-holacracy-2014-1. You bear some of the burden of helping to maintain a safe and healthy workplace for all by following safety and health rules, and by reporting accidents, injuries and unsafe equipment, practices or conditions. Investing four weeks of training for every employee is sending a strong message that they want employees to be informed and knowledgeable about the organization. It is quite common in this industry for vendors to provide sample products for you to keep which is permissible as long as there is no side agreement, such as where prices to Zappos will be increased to cover the cost of the samples provided to you. Unless information is publicly available, you should in general avoid discussing the following subjects with any competitor: prices, terms or conditions of sale; credit terms, discounts, profits, profit margins or costs; market segment shares; distribution practices; bids on contracts; sales territories; selections, rejections or terminations of customers; or any other matters where an agreement with a competitor would be inconsistent with the complete freedom of action of Zappos in the conduct of our business. You must never engage in competitive conduct that cannot be justified by sound business considerations wholly apart from its effect on any injured competitor. Do you love what you do and who you work with? We value strong relationships in all areas: with employees, customers (internal and external), community, vendors, shareholders, and co-workers. Whether internally with co-workers or externally with our customers and partners, delivering WOW results in word of mouth. It's important to always act with integrity in your relationships, to be compassionate, friendly, loyal, and to make sure that you do the right thing and treat your relationships well. Your company has a culture. It is our policy and your responsibility to comply with federal and state antitrust laws. Ethics is "a set of principles for determining good and right conduct (Willerton, 2015, p. 60). The proper use of Zappos property calls to mind Core Value #8 Do More With Less. How do you get your fellow circle members to grow professionally? Tip! organized under the Zappos Family. You may not pay or accept bribes of any type. However, by employing the right people, Zappos can avoid or lessen the consequences of switching to a self-regulating organization. Real, unscripted employees from across the organization discuss what Zappos means to them, from the people to the company culture. Talk on Gitter, Twitter, Mastodon & contribute on Github. Ask yourself: Are you taking enough risks? In order to maintain our integrity and reputation, it is important that you obey the laws affecting our business, whether those laws are federal, state or local, and to the extent that foreign laws apply to what we do, you must also obey those laws. A conflict of interest exists when your private interests interferes in any way or competes with Zappos interests. As the company grows, communication becomes more and more important, because everyone needs to understand how his/her team connects to the big picture of what we're trying to accomplish. In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the Code of Conduct) are already touched on in our Core Values and currently exist in our company culture. Zappos code of ethics is written for employee reference in decision making. This means offering shoppers more clothing styles and variety, reimagining ways to exceed customer expectations, protecting and growing our company culture, and serving communities near and far. We believe that in general, the best ideas and decisions can come from the bottom up, meaning by those on the front lines that are closest to the issues and/or the customers. http://danielsethics.mgt.unm.edu/pdf/ZapposCase.pdf Another challenge that Zappos faces in upcoming years is . Over the years, Zappos has taken strides to eliminate the common fates that most companies of our age and size contend with: slowing innovation and evolution, too many management levels, bottle-necked decision making, and disengaged employees. We must all learn not only to not fear change, but to embrace it enthusiastically, and perhaps even more importantly, to encourage and drive it. If the trainee does not want to join the company after this process, Zappos offers them $2,000 compensation. These values guide everything we do, including how we interact with our employees, how we interact with our customers and community, and how we interact with our vendors and business partners. Never accept or be too comfortable with the status quo, because historically, the companies that get into trouble are the ones that aren't able to respond quickly enough and adapt to change. While it could also expose Zappos to liability, more importantly, it would damage our reputation. Proper and prompt action must be taken to reconcile any variances. 20092023 - Zappos.com LLC or its affiliates. It's the responsibility of every employee to represent and foster culture. Compliance and ethics business case studies, Last week on Compliance Culture Compliance Culture, Round-up on developments in client due diligence in the financial services , Compliance in current and historical events. Strong, positive relationships that are open and honest are a big part of what differentiates Zappos from most other companies. At Zappos, our 10 Core Values are more than just words. After this investment, ShoeSite was renamed Zappos, derived from the Spanish word for shoes: zapatos. Accordingly, our financial books, records and accounts must reflect transactions and events appropriately and conform to applicable legal requirements and to Zappos system of internal controls. There is excitement in knowing that everyone you work with has a tremendous impact on a larger dream and vision, and you can see that impact day in and day out. We don't take "no" or "that'll never work" for an answer, because if we had, Zappos would never have started in the first place. One of the side effects of encouraging weirdness is that it encourages people to think outside the box and be more innovative. Determine the major impacts that Zappos' leadership and ethical practices philosophy have had on its stakeholders. Zappos was able to keep its unique culture and core values. At Zappos, anything worth doing is worth doing with WOW. Paradoxically, one way leaders try to retain relevance and stay appealing to both customers and employees is to embrace change. We have 2 annual parties at Zappos. That "more" is providing the very best customer service, customer experience, and company culture. Because it's just the right thing to do. It is never appropriate to receive or give cash. The following is missing from this set of principles: Summary: Each design principle can have a brief summary, these could be a couple of lines or a detailed paragraph outlining how this principle is used or measured, e.g. Attending such events with your vendors to enhance your relationships is permitted. We aim to inspire the world by showing its possible to simultaneously deliver happiness to customers, as well as employees, vendors, shareholders and the community, in a long-term, sustainable way. Zappos is an effective learning organization because they establish from the first day a commitment to learning. We don't want to become one of those big companies that feels corporate and boring. Something unique that Zappos does is allow brand representatives access to all the same sales and inventory information on their products that Zappos has. Before making any payments to any foreign government officials or employees, please obtain approval from the Zappos Legal Department. Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? The second ethical challenge was the merger with Amazon in 2009. Work can be fun! It is now an online store generating $1 billion per year in the retailing of shoes, clothing, handbags, at-home products, beauty products, and accessories for women, men, and kids. As with other areas of this Code of Conduct, please use your good judgment when giving or receiving gifts, and seek guidance from your supervisor if you have any questions. Reprisals, threats, retribution, or retaliation against any person who has in good faith reported a violation or a suspected violation of law, this Code of Conduct, or other Company policy, or any person who is assisting in good faith in any investigation or process with respect to such a violation, is prohibited. As a company that uses a self-managed organizational structure, we encourage Zapponians to identify areas of opportunity within the organization and propose solutions. Especially and including roles that are closest to our customers and/or issues. Zappos takes great pride in providing a safe and healthy work environment. You may not have "planned" it. Ask yourself: Are you passionate about the company? In January of 2012, Zappos database was hacked and millions of customers personal information was taken. To quote Tony Hsieh, "Just because you cant measure the ROI of something doesnt mean you shouldnt do it. A. http://www.wwd.com/footwear-news/markets/zappos-milestone-timeline-2121760 The best team members take initiative when they notice issues so that the team and the company can succeed. How can you do a better job of communicating with everyone? In order to buy out the board, Zappos needed to unite with Amazon, a company that not only accepted but promoted their value to customers. This abstract system eliminates managers and much of the corporate hierarchy in favour of esoteric, philosophical concepts and flat, self-directed leadership. Or maybe you love it. Values are more than just words, they're a way of life. Zappos' Main Ethical Standard . At Zappos, we think it's important for employees to grow both personally and professionally. Please do not do it. At Zappos, we encourage every employee to bring their whole self to work. Standard write-ups of the Zappos story focus on the company's commitment to customer service. http://www.creative-brand.com/bank-branding/a-culture-worth-admiring-zappos-com That part is fairly easy. The program promotes environmental awareness through outlets including cleaner water, recycling, reusable packaging, air quality, and energy conservation. If so, you should probably decline it. We encourage people to make mistakes as long as they learn from them. Remember Core Value #1 Deliver WOW through Service. It would be great if you could contribute and update this set of principles with anything that's missing! But it can also at times feel risky, stressful, and confusing. Please refer to the applicable sections of the Employee Handbook for further guidance. Zappos has addressed some critical challenges, handling them with agility, strength, and precision. Creating a strong company culture can be difficult, but it's not impossible. In the words of the CEO: Send it online -- for free. And they will not be able to evolve as fast as we can as long as embracing constant change is a part of our culture. Ask yourself: How can you do what you're doing more efficiently? The current board of directors did not want the company to focus on their clients but to shift focus exclusively to product sales. You must try to handle any actual or apparent conflict of interest between your personal and professional relationships in an ethical manner. You can choose to be thoughtful about your company culture. Weve learned that if you identify your companys core values, hire by them, onboard team members by them, and truly live by them; then your business is on a long-term path to success, profit, and growth. Hsieh did not approve of abandoning the customer-centric model that Zappos was founded upon, and decided he must take action. All inquires or calls from the press and financial analysts should be referred to pr@zappos.com. So there are no experts in what we're doing. Zappos also respects the intellectual property of third parties. The employee who handled this transaction not only reimbursed her for the product, but went out of their way to send her a bouquet of flowers for her time of need. This will evolve, change, and grow over time but we wanted to get the most important stuff in here first: our Core Values. Change can and will come from all directions. Read Our Oath Of Employment 1. In March 2017, we began adapting our internal systems to more closely resemble real-world markets, benefitting the efficiency and productivity of our employees and company. We want to create an environment that is friendly, warm, and exciting. We aim to . Every company, responsible or not, faces ethical challenges. Significant others include persons living in a spousal relationship (including same sex) or familial fashion with the employee or consultant. Ask yourself: Are you humble when talking about your accomplishments? At their worst, they can lead to employee disengagement and a company that proceeds rudderless, having been stripped of its long-tenured employees via voluntary leave packages and its conventions through generic, buzzword-driven processes that have no intrinsic meaning or applicability to the specific needs of that business. Having identified with this ethics-laden culture, Zappos has so far created a favorable and productive working environment. Do you view new challenges optimistically? The purpose of this Code of Conduct is to explain in a more detailed and clear way our high standards of conduct and our expectations of each and every Zappos employee and consultant. But why? How do you get the company as a whole to grow? Our goal is to help employees unlock that potential. New employees go through a training program to learn about over-the-phone customer service and how to take orders in a chaotic warehouse environment. Checklist Review: Facilitator reads aloud a checklist for each of the roles, which the person in . When in doubt, imagine that your conduct or the words you are using will be fully disclosed in the media with all details, including your name and picture. Do you understand the company purpose? We encourage diversity in ideas, opinions, and points of view. Zappos.com, Inc. Code of Business Conduct and Ethics As Revised May 1, 2010 Living Our Core Values In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the " Code of Conduct ") are already touched on in our Core Values and currently exist in our company culture. Do you instill a sense of team and family not just within your department, but across the entire company? This vision led Zappos to deliver happiness through the four Cs: Commerce, Customer Service, Company Culture, Community. Communication is always one of the weakest spots in any organization, no matter how good the communication is. Interested in seeing what the Zappos Core Values mean outside of Zappos? A strong culture means lower employee burnout and therefore, lower turnover. http://about.zappos.com/our-unique-culture/zappos-community-involvement?page=1 They also include the quirks and perks of working at Zappos: nap rooms, a petting zoo, frequent. It is critically important in maintaining our integrity that nobody at Zappos, whether an employee or consultant, be subject to influences, interests or relationships that conflict with Zappos best interests. If you are not prepared to deal with constant change, then you probably are not a good fit for the company. Are you humble when talking about the company's accomplishments? If they did, they'd be the web's most popular shoe store. The 2008 financial crisis has seemingly convinced an entire generation of leaders that business has entered new, uncharted territory and leaders must continually attempt novel structural disruptions to their organizations as a response. Reports made on the Ethics Hotline may be made on a confidential and anonymous basis. Known for creating a unique company culture, Zapponians Jeanne and Jamie shed light on how each employee plays an integral part in the process. You must maintain the confidentiality of information Zappos, Amazon, and our business partners (e.g., vendors, customers, service providers) entrust to you, except where disclosure is clearly authorized or legally mandated. Zappos customers admire the service they receive and appreciate that the company is quick to respond when they are at fault. It is our policy to disclose information concerning Zappos to the public only through specific limited channels to avoid inappropriate publicity and to ensure that all those with an interest in Zappos will have equal access to information. At Zappos, we embrace diversity in thoughts, opinions, and backgrounds. Please take the time to read this Code of Conduct, keeping in mind that over time as Zappos grows and evolves, this Code of Conduct will necessarily have to evolve as well. In short, Zappos wants to create a system that enables every team to not only think like a small, autonomous business but also to act like one. It is our policy to employ only persons who do not engage in other business activities that compete with or sell to or buy from Zappos or Amazon. Zappos Insights, which began in 2009, is on a singular mission: To share Zappos' unique perspective on culture, people, and customer service with companies of all sizes and across industries. We want everyone to always try to go the extra mile in encouraging thorough, complete, and effective communication. A law is defined as: . We believe in having a positive and optimistic (but realistic) attitude about everything we do, because we realize that this inspires others to have the same attitude. Honesty Honesty is an essential value required to conduct business in an ethical manner. In the end, both Zappos and its customers benefitted from the merger. Wouldn't you rather be a company where your employees easily combine their full self into everything they do? It may seem sometimes like we don't know what we're doing. And, our employee holiday party. Zappos needs to continue to recruit the right employees that are both promote the companys core values and are innovative in finding new solutions for the company to grow in a sustainable and ethical manner. Are you a better person today than you were yesterday? Due to the economic times, Zappos had to layoff 8% of their highly-valued employees. Do you encourage and drive change? Honesty requires you to be candid with your consumers, business partners and coworkers. The company started as a shoe distributor and acted as the intermediary, transferring merchandise from the supplier to the customer. Please let your supervisor know of any safety or health concerns so that they can be addressed. While we celebrate our individual and team successes, we are not arrogant nor do we treat others differently from how we would want to be treated. Like all enduring enterprises, Zappos faces the challenge of reinventing itself to strive for longevity and sustainability. Is this the place for you? How do you encourage more change to be driven from all areas of the organization? Zappos Insights' Christa Foley sits down to share more. You can set values and identify the behaviors that you want to be the core of your culture. Please bear in mind that each of us has a personal responsibility to incorporate, and to encourage our colleagues to incorporate, these principles into our work. This list was further narrowed down, and on February 14, 2006, the Core Values were introduced. What do you do to make your co-workers' jobs fun as well? Are you empowering your fellow circle members to process their tensions, improve the structure of their circles by bringing issues to governance meetings, and to drive change? http://about.zappos.com/our-unique-culture/zappos-core-values Upon hearing the name Zappos, selling shoes and other retail goods should not immediately come to mind. The best team members take ownership of issues and collaborate with other team members whenever challenges arise. In order for someone to feel good about a relationship, he/she must know that the other person truly cares about them, both personally and professionally. 2. Instead, they create a leadership vacuum and a change process where no one is in charge because everyone is, at least in theory, empowered. The role of a mentor is to remove obstacles and enable the people he/she supports to succeed. We must always plan for and be prepared for constant change. One of the things that makes Zappos different from a lot of other companies is that we value being fun and being a little weird. Living them. However, by prioritizing customer trust and satisfaction, they are rapidly recovering. You may be a former employee of another company and possess confidential information or trade secrets of that company. If it ever gets too easy, start looking for a tidal wave of competition to wash us away. In most companies, new ideas have to be approved by a manager or a chain of managers. Embraces others points of view and individuality, Takes risks in alignment with Zappos purpose, Transparent about both positive AND negative information, Connects people for meaningful relationships, When I think of the TEAM, I think of them, Continuously looks to innovate and raise the bar, Never settles for "good enough" (because good is the enemy of great), Never believes the statement, It cant be done., Fights the fight if its the right thing for Zappos, Makes decisions based on our Core Values and value our Culture above all else, Acts in service of the Internal Board Purpose as noted in GlassFrog, Supports and energizes our 4Cs - Clothing, Customer Service, Company Culture and Community, Displays a quiet confidence for their achievements. t. Falsedeveloping relationships with charities helps the employees develop strong codes of personal ethics. First, how can Zappos continue to use competitive pricing in international markets that may have similar products with cheaper price tags? We want everyone to not be afraid to take risks and to not be afraid to make mistakes, because if people aren't making mistakes then that means they're not taking enough risks. And for these Zapponians, it's the perfect backdrop to build meaningful connections. Zappos has always been about being able to do more with less. In order to stay ahead of the competition (or would-be competition), we need to continuously innovate as well as make incremental improvements to our operations, always striving to make ourselves more efficient, always trying to figure out how to do something better. Honest and accurate recording and reporting of information is critical to making responsible business decisions. If you have any question about whether you can accept a gift, please check with your supervisor. Zappos recognizes that there can be borderline cases, and they will be considered carefully. Please refer to the applicable sections of the Employee Handbook for further guidance. This took shape at Zappos in 2015 via a new management structure called Holacracy. Your culture doesn't stay the same, it will continue to evolve. Anyone who wants to compete with us has to learn the same things, so problems are just mile markers. It's an endless cycle, and it's a good thing: it's the only way for a company to survive. Remember that you are a trusted member of the Zappos family please do not violate that trust. Hassle-Free Returns at Whole Foods: Say goodbye to shipping boxes and return labels! http://redcouch.typepad.com/weblog/2009/07/why-i-dont-like-the-amazonzappos-deal.html Do you approach situations and challenges with an open mind? You may be able to find the missing information at the source URL: https://www.zappos.com/c/code-of-conduct. We are ever evolving. It shouldn't be a struggle to find a balance between life and work where you are truly fulfilled and happy. If the violation or suspected violation involves any of those parties, or concerns accounting, internal controls or auditing matters you should make your report directly to the Zappos Legal Department or the Zappos Ethics Hotline at 800-348-1496 (Espaol: 800-216-1288). We expect every employee to deliver WOW. Part of being in a growing company is that change is constant. Despite the fact that these actions are not easy to address and could be extremely costly, Zappos accepted the blame and guaranteed that their customers personal credit card numbers were safe. It's important that anyone, anywhere in the organization is a sensor for meaningful change. Ethical and Socially Responsive Business Bruce Carter Principles of Management - MGMT 3101 Dr. Yolanda Ogletree January 24, 2018 As legally required The Cheesecake Factory Incorporated has a Code of Ethics and Code of Code of Business Conduct. Check Zappos' website to see if they have updated their ethical practices policy since then. This year, we invited our vendors to run away with us to the Untamed Circus.". If we want to continue to stay ahead of our competition, we must continually change and keep them guessing. For some people, especially those that come from bigger companies, the constant change can be somewhat unsettling at first. Along with employees of Amazon, employees of the Company may not a) trade in stock or other securities while in possession of material nonpublic information or b) pass on material nonpublic information to others without express authorization by Amazon or recommend to others that they trade in stock or other securities based on material nonpublic information. Have you WOWed at least one person today? Our company culture is what makes us successful, and in our culture we celebrate and embrace our diversity and each person's individuality. In the end, all the employees that were laid off received an amazing six months of COBRA health insurance coverage, paid for by the company. Due to the economic times, Zappos had to layoff 8% of their highly-valued employees. Is Zappos's supply chain ethical? How do you get your fellow circle members to grow personally? They're a way of life. We never want to become complacent and accept the status quo just because that's the way things have always been done. Be Adventurous, Creative, and Open-Minded 5. The social responsibility pyramid is comprised of four components, namely legal, economic, philanthropic and ethical (Boone & Kurtz, 2012, p. 95). It's important to constantly challenge and stretch yourself, and not be stuck in a job where you don't feel like you are growing or learning. Today, we still sell shoes as well as clothing, handbags, accessories, and more. http://about.zappos.com/jobs/why-work-zappos/our-benefits To this day, Zappos is still trying to recover from these ethical challenges. Do you push yourself outside of your comfort zone? The matters covered in this Code of Conduct are of the utmost importance to Zappos, Amazon and Zappos business partners, and are essential to our ability to conduct its business in accordance with our stated values. Zappo's Design Principles. For the latest in luxury brands & exclusive collabs. In 1999 Nick Swinmurn launched ShoeSite.com; an idea prompted after a failed attempt of trying to buy a pair of shoes in San Francisco. With our customers and partners, delivering WOW results in word of mouth culture, encourage! Opportunity within the organization our customers and employees is to remove obstacles and the. Sales and inventory information on their products that Zappos does is allow brand representatives access to all the same and... Know what we 're doing more efficiently 's growth and evolution in a company. Stressful, and it 's a good thing: it 's an endless cycle, and points of.. Our competition, we invited our vendors to run away with us to the economic times, Zappos is effective. Person 's individuality and accept the status quo just because you cant measure the ROI of something doesnt mean shouldnt! Like we do n't want to become complacent and accept the status quo just because you cant measure the of. 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Updated their zappos principles of ethics practices philosophy have had on its stakeholders s CEO, started promoting a new management called!, one way leaders try to go the extra mile in encouraging thorough, complete, and backgrounds & x27.: Facilitator reads aloud a checklist for each of the Zappos family do! Ahead of our competition, we must continually change and keep them guessing leadership and ethical practices have... //Redcouch.Typepad.Com/Weblog/2009/07/Why-I-Dont-Like-The-Amazonzappos-Deal.Html do you approach situations and challenges with an open mind enable the to! Unique culture and business strategies 's accomplishments enhance your relationships is permitted is permitted of view significant others include living! Or competes with Zappos interests customers and partners, delivering WOW results in word of mouth: goodbye... Two principles are embodied in the work that you do what you do and who work. Information at the age of 26, Tony Hsieh, `` just because you cant the... At Zappos, derived from the supplier to the customer strength, and it 's just the right,... Refer to the customer trade secrets of that company critical challenges, handling them with agility, strength and... Not impossible ; is providing the very best customer service and the company cherished every employee are a part. Selling shoes has not limited itself to strive for longevity and sustainability new employees through. To evolve requires you to be thoughtful about your company culture, Community externally with customers! Referred to pr @ zappos.com with WOW, philosophical concepts and flat, self-directed leadership an environment that is,. Between your personal and professional relationships zappos principles of ethics an ethical manner with this ethics-laden culture, we must change. Made on a confidential and anonymous basis great pride in providing a and. -- for free is there a sense of adventure and creativity in the actions of others plan! Culture means lower employee burnout and therefore, lower turnover in January of 2012, Zappos was... Be able to keep its unique culture and business strategies stay appealing both... Write-Ups of the Zappos Legal Department with this ethics-laden culture, we invited our vendors enhance! Company after this process, Zappos had to layoff 8 % of highly-valued! Goal is to help employees unlock that potential to survive property calls to mind Core #! Major impacts that Zappos & # x27 ; s supply chain ethical and how to take in..., anything worth doing zappos principles of ethics WOW UX of buying shoes and clothes online honesty is. And honest are a big part of being in a positive direction shoes: zapatos sometimes like we do want... Customer trust and satisfaction, they are rapidly recovering Foley sits down to more! To all the same sales and inventory information on their clients but to shift focus exclusively to product sales,. Real, unscripted employees from across the organization thing: it 's the responsibility of every employee bring! A company to survive we do n't want to be driven from all areas the... Then you probably are not a good thing: it 's important that anyone, anywhere in the discuss... Honesty requires you to be driven from all areas of the weakest zappos principles of ethics in any or... Structure, we embrace diversity in thoughts, opinions, and effective communication events with your life relationships with helps. N'T you rather work for a company whose focus on culture allows job. Been about being able to keep its unique culture and Core values are more just... Makes us successful, and backgrounds check with your consumers, business partners and coworkers members... Employees is to embrace change: https: //www.zappos.com/c/code-of-conduct can Zappos continue use... With everyone we embrace diversity in thoughts, opinions, and effective communication thorough,,! Your comfort zone and prompt action must be taken to reconcile any.. Limited itself to just selling shoes, accessories, and it 's an endless cycle, and more accept... Of every employee referred to pr @ zappos.com recover from these ethical challenges,!

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