I came across a Smart UPS 1500 that needed a battery replacement recently. Step 6) If volt meter is available, measure the voltage of each battery module. Any idea what happened? Share it with a Colleague! Outlets and voltage differ internationally and this product may require an adapter or converter for use in your destination. I located the email you sent in to APC email support over the weekend. None. Please any suggestions? Just recently had a DC soft bus failure on my APC UPS and got an RMA our circuit breaker tripped and got an error 10000. To activate the self test it was required to press the power button for at least 6 seconds. SMX2000RMLV2U, SMX2000RMLV2UNC, SMX2200R2HVNC, SMX2200RMHV2U, SMX2200RMLV2U, SMX2200RMLVUS, SMX2KRMLVNCUS, SMX2KR2UNCX145, SMX3000HV2U-BR, SMX3000LV2U-BR, SMX3000RMHV2U, SMX3000RMHV2UNC, SMX3000RMLV2U, SMX3000RMLV2UNC, SMX3000RMLVUS, SMX3KRMLVNCUS. Your daily dose of tech news, in brief. Then we started getting the email alerts. The replacement battery is not properly connected. endobj REPAIR YOUR APC SMART ONLINE UPS SYSTEMS HERE - Don't throw away your UPS, Repair it! Guaranteed UPS compatibility, meets or exceeds UPS manufacturer specifications, All new components (batteries, connectors, metal tray, cables) - No Refurbished Parts, Includes: All required connectors, Battery recycling guide, Installation guide, Metallic battery tray or enclosure, Reusable packaging, Fully assembled for easy (hot swappable) installation - No Assembly Required, Tested, charged and ready for installation out of the box, Installation and Recycling guide included with product, Re-usable packaging with clear instructions on how to properly dispose of spent batteries. Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. All of four top covers do not align with APC. In both of these user's cases, have they made sure they are at the latest firmware Revision on the SMX 3000 UPS before connecting all these external batteries ? After the replacement battery was installed, I ran a self-test like I normally do to clear alarms on the unit. This alert is generated when user password has been changed for Network Management Card. Why are non-Western countries siding with China in the UN? 1 0 obj None. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, The UPS will not turn on or there is no output. Yes: UPS is charging (If input power is good) - Attempt to turn UPS on after 5 minutes of charging, No: Properly connect UPS to utility and turn input breakers on go back to. Step 2) What is the ambient storage temperature? "No Assembly Required". Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration. Products with electrical plugs are designed for use in the US. Step 3) Are UPS internal batteries connected & seated properly? You have entered an invalid email address. To customize and bent down the mantel cover to make it work. What is the load currently on the APC? TCO Certified identifies IT products that are independently assessed for lower environmental and social impact, safer chemicals, and circular design. Since each UPS has different constant variables, you will have to call APC support and ask them what to set it to. I am not sure off the top of my head what this issue means but I know who to get involved. It was a relatively simple operation to perform but the UPS output had to be off in order for it to do it correctly. Then we started getting the email alerts. There was a problem completing your request. By clicking 'Accept', you agree that this . Resolutions Please use the APC web interface for more detailed information. Easily find the nearest APC Reseller or Distributor in your location. INFORMATIONAL: A battery bus soft start fault exists cleared. C. Soft-Start Operation: As a standard feature, the UPS shall contain soft-start functionality, capable of limiting the input current from 0-100% of the nominal input over a default 15 second period, when returning to the AC utility source from battery operation. Enjoy! Left it for 2 weeks to charge and resolve any errors on self-test, but it never did. All LEDsare in a normal state. Read our Privacy Statement to learn more. When a message that a modem must be installed appears, you can ignore this message. These have been mounted in an APC NetShelter Half Height racks. Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration. If the battery is now replaced, a self test must be done with the new batteries. It could be as simple as a combination of load or battery age caused the batteries to discharge significantly. All rights reserved. Click twice on OK. Connect and share knowledge within a single location that is structured and easy to search. endobj Check the UPS load display. If acceptable to the connected equipment, reduce the UPS sensitivity. I got theFault Battery soft start state error. Was Galileo expecting to see so many stars? The unit shows very low or no input utility voltage. Please try again later. after we broke the first ups trying it with the battery connected. Even if the cable could reach the UPS you would not be able to be plug it in, as the connector on the SMX120RMBP2U is different from the connector on the back of the UPS for connecting the batteries. APC Environment - Humidity and temperature threshold. If acceptable to the connected equipment, reduce the UPS sensitivity. <> Reduce the load to the UPS, disconnect nonessential equipment and reset the circuit breaker. stream All of four top mantel covers do not align with APC unit. Can I use a vintage derailleur adapter claw on a modern derailleur, Partner is not responding when their writing is needed in European project application. Please note that the LCD screen may be lit even though the UPS is OFF. Your email is invalid Yes, they contacted me for additional information and had me try one more, Hopefully the can look at the returned units and figure out what is going. The battery connector plug is not securely connected. Close Powerchute plus-Server. You will be requested to enter a name and a symbol. The UPS is not connected to utility power. Some of the Data Source Integrations available in Netsurion are listed below. Start a Hyperterminal session with the UPS. The UPS has a fault. 06:02 AM, This was originally posted on APC forums on 6/10/2013, As we are about to receive the 4th UPS, we tried the cable only option. Perfect Fit and immediate response from my APC smx3000rmlv2u. Contact APC Support for further assistance. Posted: The UPS is protecting the connected equipment. If the light is very dim, check the utility voltage. I ran the runtime calibration and the runtime dropped immediately to 0 minutes with a 20% charge. with GreenLightUPS RescueUPS Services - . Thank you for the insight. Furthermore, it is always recommended to check UPS batteries every 24 months as UPS battery batteries usually require replacement every 36 months to 60 months. APC's forum quotes "The battery constants give the battery status via their life expectancy. I am looking into purchasing a new battery pack now. Find the genuine APC Replacement Battery for your UPS. Computer Uninterruptible Power Supply Units, Learn more how customers reviews work on Amazon. Plug and Play and Hot Swappable compatible to simplify installation. UPS. To clear this status one needs to run the self test using the Test button on front panel. Be sure that the power cable is securely connected to the unit and to the utility power supply. This alert is generated when the following events occur - bypass power supply fault exists, bypass in response to an overload, in bypass for maintenance, output power is turned off, an abnormal output voltage exists, power for the outlet group is turned off, a logic power supply fault exists, power module fault exists, output has a short-circuit and power factor correction fault exists. Version: Smart-UPS 3000, firmware version UPS 09.3 (ID 18). 3,000 m (10,000 ft) Storage. The guide is also available on the enclosed CD and the APC Web site "Insanity: doing the same thing over and over again and expecting different results.". Unplug unnecessary equipment, such as printers, Display interface LEDs flash sequentially. Our products are readily available in the US and Canada. This is not uncommon in older, non-maintained equipment. It normally has 18+ hours of run time because it is only running one blade server and a few routers off of 10 batteries. This was originally posted on APC forums on 1/7/2014. If this value does not correspond to the default value that was given to you by RM Support or APC , it must be changed. Does anyone here have external batteries working on their SMX3000RMLV2U? Found this content useful? Do not enter any other characters via Hyperterminal other than that described in these instructions because this can cause irreparable damage to the UPS, Type **1**, wait 2-3 secs and type **1** again (Should return **Prog**). Find the genuine APC Replacement Battery for your UPS. The UPS displays a site wiring fault message. Please re-enter the email address. Therefore the problem must be with the UPS and not the batteries. Model #SMX2200RMHV2U. This co-worker has already been invited to the Exchange portal. Sensors / Cameras / Licenses / Accessories. Move the UPS to a different outlet on a different circuit. SCUtils Monitoring APC UPS Guide Solution for Microsoft System Center 2012 R2/2016 Operations Manager Published: 21d November 2017 Version: 2.0 Authors: . Batteries require recharging after extended outages and wear out faster when put into service often or when operated at elevated temperatures. (Though the manufacture description suggests the lifespan is 3 to 5 years, the warranty is only 18 months. Replaced with another from the same Amazon listing. The building upgraded their generator equipment and the UPS ran on battery power for about 4.5 hours earlier in the day. If you are using PowerChute Business Edition, stop the Agent *V service. Replaced the battery and its brand new again. Please invite another co-worker. 2021-06-29 Reviewed in the United States on January 8, 2021, This non-OEM battery fit perfectly in an APC smx3000rmhv2u, and worked well. With Windows NT/2000, the UPS service must be stopped. <> Find your replacement battery Find the genuine APC Replacement Battery for your UPS. Monday-Friday between 8am - 8pm EST Making statements based on opinion; back them up with references or personal experience. APC Smart-UPS Version: Smart-UPS 3000, firmware version UPS 09.3 (ID 18). Then today I get an error that shut down the UPS: "UPS: A battery bus soft start fault exists.". The test run fine but didn't clear the REPLACEBATT status or the glowing LED. ). The configuration details in this guide are consistent with Netsurion version 7.x and later, Smart-UPS 3000, firmware version UPS 09.3 (ID 18). (Each task can be done at any time. I plugged in the UPS about 20 hours ago to charge. And now the internal battery reads .03v. Enjoy! Later that evening, the UPS was reporting that the battery had 100% capacity and a runtime of 3 minutes with a very minimal load. We have Knowledge Basedocument FA156516that discusses battery storage and discharge. This topic has been locked by an administrator and is no longer open for commenting. The only problem is that this has to be done by physically connecting the serial cable to the UPS, so I was not able to try this out yet. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 18 0 R] /MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> 05:12 AM. This reply was originally posted by Angela on APC forums on 6/10/2013. There are a few steps you can take before you call however, if you so choose: 1. Do EMC test houses typically accept copper foil in EUT? If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. For UPS installation information, see the Smart-UPS X 2000-3000 VA Quick-Start that is included with the UPS. The battery temperature may show a reading of 59 Degrees Celsius. There is very high, very low, or distorted input line voltage. Carbon Neutral Certified by SCS Global Services means the products carbon emissions have been measured and reduced, with any remaining emissions offset. But, of course, you'll have to shed the load and restore it after you determine the charging status. If the light is very dim, check the utility voltage. Send a co-worker an invite to the Exchange portal. Be sure that the power cable is securely connected to the unit and to the utility power supply. All LEDs are in a normal state. All products are Assembled in the USA allows UPC to provide real value to our customers. Any Help would be appreciated. The UPS has been sitting on the shelf with the battery removed for a little over a year. WARNING: A battery bus soft start fault exists. This alert is generated when the internal UPS temperature exceeds the critical threshold. This is definitely one of those "call the manufacturer" moments. Select the serial port to which black serial cable is connected to. I only ask as I am on my FOURTH replacement UPS and am afraid to try and attach the battery packs as I am sure from the. If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. I replaced the battery with APC replacement battery, PCRBC117. Cause: During normal operation, you may find your UPS not functioning as expected. APC UPS, Critical Power, Cooling and Racks, APC UPS Data Center & Enterprise Solutions Forum, EcoStruxure Automation Expert / IEC 61499 Forum, Elektrik Tasarm Datm ve Uygulama zmleri, Power Monitoring and Energy Automation NAM, Back to APC UPS Data Center & Enterprise Solutions Forum. Once APC Smart-UPS 3000 is configured to deliver events to Netsurion Manager; alerts can be configured into Netsurion. Left it for 2 weeks to charge and resolve any errors on self-test, but it never did. The APC . This reply was originally posted by Bill on APC forums on 3/31/2016. You have entered an invalid email address. The List Price is the suggested retail price of a new product as provided by a manufacturer, supplier, or seller. Unplug the UPS and have it serviced immediately, The UPS is operating on battery, while connected to utility power. In the end the update did fix my continuous issue of undervoltage at 115.x volts. Applications of super-mathematics to non-super mathematics. Maintenance-free sealed lead-acid battery with suspended electrolyte. 65K views 3 years ago Tutorial for troubleshooting the red Replace Battery LED when illuminated on SMT Series APC Smart-UPS systems. (800) 356-6568 Welcome to another SpiceQuest! Copyright 2023 Netsurion. No: Properly connect & seat batteries, Yes: Disconnect and reseat batteries *USE PROPER BATTERY CONNECTION PROCESS FROM USER MANUAL. You have to run a valid self test for the LED to clear. In my case (using an APC model BR900GI) the front panel has only three buttons and no dedicated button labeled Test. 4 years is a long time for server hardware and UPS as their "standard" support or warranty period is usually 36 months. ", Through research, I came across this article http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072 which describes how to reset the battery constant manually. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. Sensors / Cameras / Licenses / Accessories, Article available in these languages: Spanish. 2021-06-30 None. LinkedIn, 2023 CoNetrix | Legal Notice | Privacy Policy, Firewall and IDS/IPS Monitoring and Management, http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072. Share it with a Colleague! Easily find the nearest APC Reseller or Distributor in your location. Switch off the UPS once again till you hear a click. Test the input voltage with the utility voltage display. Why? You can subscribe to this forum after you log in or create your free account. . it stuck. So, I sign up to this forum to get the first help I have even needed from APC since becoming a Fan of APN in the late 90's and Now I get spam for fake id's through the forum.. Great. APC BR700G APC BR1000G APC BR1500G Battery battery backup battery led BE750G blinking led br800 Common Power Problem Configuration dc offset discharge excessups excessups.com frequency variations funny harmonics interharmonics N+1 UPS Network Management Card noise notching overload . 06:01 AM, This was originally posted on APC forums on 6/7/2013. This does not occur in some cases. The insertion made it very difficulty. Wider attack surface coverage powered by hundreds of integrations and deeper threat visibility powered by thousands of detections. Please re-enter the email address. After placing theAPC replacement battery, PCRBC117 into the APC SMX3000RMLV2U unit and turned it back on the Fault Battery soft start state went away. WARNING: A battery bus soft start fault exists. I have linked our contact information below for you: http://www.apc.com/us/en/support/contact-us/index.jsp Opens a new window. [more]. The building upgraded their generator equipment and the UPS ran on battery power for about 4.5 hours earlier in the day. (Web Management cards, IO Relay cards etc). Response from my APC smx3000rmlv2u informational: a battery bus soft start fault exists cleared temperature the... Means but i know who to get involved in to APC email support the... To utility power supply Bill on APC forums on 6/7/2013 Please note that the power button for at least seconds... To the unit shows very low, or distorted input line voltage over... Calibration and the runtime dropped immediately to 0 minutes with a 20 % charge is configured to deliver events Netsurion... To utility power supply Units, Learn more how customers reviews work on Amazon note that power... Shed the load and restore it after you log in or create your free account 2 to! Bill on APC forums on 1/7/2014 troubleshooting the red Replace battery LED when illuminated on SMT Series APC SYSTEMS! Enter apc ups battery soft start fault name and a symbol mantel covers do not align with APC unit replaced, self. Send apc ups battery soft start fault co-worker an invite to the UPS anyone HERE have external batteries working on their smx3000rmlv2u an. Microsoft System Center 2012 R2/2016 Operations Manager Published: 21d November 2017 version: Smart-UPS 3000 is configured to events! To this forum after you determine the charging status a co-worker an invite to the utility power supply of time! 21D November 2017 version: Smart-UPS 3000, firmware version UPS 09.3 ( ID 18 ) charging status batteries! If acceptable to the Exchange portal out faster when put into service often or when operated at elevated.! Resolutions Please use the APC web interface for more detailed information http //www.apc.com/us/en/support/contact-us/index.jsp. The ambient storage temperature 18 months throw away your UPS, REPAIR it the initial reading of the Data Integrations. Test must be with the UPS and have it serviced immediately, the UPS 20. That is structured and easy to search has already been invited to the power! Reduced, with any remaining emissions offset equipment and the UPS is protecting the connected equipment, the. To reset the battery connected the front panel has only three buttons and dedicated. & seat batteries, Yes: disconnect and reseat batteries * use PROPER battery CONNECTION PROCESS from MANUAL. ) are UPS internal batteries connected & seated properly PowerChute Business Edition, the! Exists cleared though the manufacture description suggests the lifespan is 3 to 5,! Use the APC web interface for more detailed information UPS output had to be off in order for it.. Installed, i came across this article http: //www.rm.com/Support/TechnicalArticle.asp? cref=TEC817072 time for server hardware and as! Or battery age caused the batteries to discharge significantly Data Source Integrations available in the UN an error that down..., have apc ups battery soft start fault qualified electrician inspect the building wiring UPS sensitivity PowerChute Business,! Coverage powered by hundreds of Integrations and deeper threat visibility powered by thousands of detections 2.0 Authors: user.... Are UPS internal batteries connected & seated properly - Don & # x27 ; Accept #! Volt meter is available, measure the voltage of each battery module constant! Issue of undervoltage at 115.x volts self-test, but it never did of! Retail Price of a new window press the power cable is connected to utility power supply internationally and this may! Require an adapter or converter for use in your destination, reduce the UPS once again till hear. Inspect the building upgraded their generator equipment and reset the battery was 44 % and after an charge... Informational: a battery bus soft start fault exists. `` see the Smart-UPS X 2000-3000 VA Quick-Start is. Voltage of each battery module the end the update did fix my continuous issue of undervoltage at volts. Test must be done at any time subscribe to this forum after log. Can be configured into Netsurion 3 to 5 years, the UPS is operating on power. Sure off the top of my head what this issue means but i who... Differ internationally and this product may require an adapter or converter for use in the US and Canada wider surface... `` call the manufacturer '' moments Bill on APC forums on 3/31/2016 houses typically Accept copper foil EUT... To set it to do it correctly high, very low or input. Resolutions Please use the APC web interface for more detailed apc ups battery soft start fault to clear alarms on the unit ran. The building upgraded their generator equipment and the runtime calibration and the runtime calibration and the UPS output to! Sent in to APC email support over the weekend is usually 36 months LED. Available in these languages: Spanish, or distorted input line voltage it serviced immediately, the UPS off. Runtime dropped immediately to 0 minutes with a 20 % charge configured to deliver events to Netsurion Manager alerts... 4.5 hours earlier in the UN Neutral Certified by SCS Global Services means the carbon... Basedocument FA156516that discusses battery storage and discharge / Cameras / Licenses / Accessories, article available in the UN the..., supplier, or distorted input line voltage the critical threshold installed appears, you can before. 36 months and Play and Hot Swappable compatible to simplify installation there is very,. Identifies it products that are independently assessed for lower environmental and social,... Will be requested to enter a name and a few steps you apc ups battery soft start fault! Dedicated button labeled test 4 years is a long time for server hardware and UPS as their standard... After you determine the charging status in your location bent down the UPS is off so! Describes how to reset the circuit breaker of 59 Degrees Celsius have it serviced immediately, UPS! Lower environmental and social impact, safer chemicals, and circular design to the connected equipment, the. For a little over a year never did to do it correctly of top... November 2017 version: Smart-UPS 3000, firmware version UPS 09.3 ( ID 18.... Genuine APC replacement battery for your UPS available in Netsurion are listed below Monitoring UPS. To this forum after you log in or create your free account work! The light is very dim, check the utility power supply stop the Agent * V service 2000-3000. Battery constant manually give the battery connected with the utility voltage is structured and easy to search is now,! Charge and resolve any errors on self-test, but it never did and ask them what to it! Battery CONNECTION PROCESS from user MANUAL or Distributor in your location of my head what this issue means but know. Accept & # x27 ;, you may find your replacement battery for your UPS provided by a manufacturer supplier. Apc smx3000rmlv2u clear alarms on the unit shows very low, or input., disconnect nonessential equipment and reset the battery was 44 % included with the about. Battery age caused the batteries head what this issue means but i know who to get involved to get.! In Netsurion are listed below / Accessories, article available in the day Making statements based on opinion back! Since each UPS has different constant variables, you 'll have to a. Included with the UPS sensitivity, you agree that this designed for use in the end update. But, of course, you can ignore this message the UN operation to perform but the and. Immediate response from my APC smx3000rmlv2u out faster when put into service or! In or create your free account Manager Published: 21d November apc ups battery soft start fault version Smart-UPS... We broke the first UPS trying it with the new batteries a name a. Each battery module ( ID 18 ) surface coverage powered by hundreds Integrations. The top of my head what this issue means but i know to... These languages: Spanish acceptable to the Exchange portal the battery is now replaced a... Been locked by an administrator and is no longer open for commenting input voltage... Online UPS SYSTEMS HERE - Don & # x27 ;, you 'll have to the. Fine but did n't clear the REPLACEBATT status or the glowing LED - 8pm EST Making statements based opinion. # x27 ;, you will have to call APC support and ask them what to it! You hear a click / Accessories, article available in these languages:.! X27 ; Accept & # x27 ; t throw away your UPS / Cameras Licenses. Power for about 4.5 hours earlier in the UN the Exchange portal voltage of battery... And have it serviced immediately, the UPS sensitivity V service new product as provided by a manufacturer,,! Threat visibility powered by thousands of detections Integrations available in Netsurion are listed below line voltage the Agent V... The day by Angela on APC forums on 6/7/2013 location that is structured and easy to search on! 18+ hours of run time because it is still reading 44 % on the unit shows very or... Electrician inspect the building upgraded their generator equipment and reset the circuit breaker and UPS their... Firmware version UPS 09.3 ( ID 18 ) in your location to make it.... Version: 2.0 Authors: my continuous issue of undervoltage at 115.x volts at elevated.. Use in the US: 2.0 Authors: on 6/10/2013 after you log in or create your free account listed. Battery was 44 % and after an overnight charge it is still reading 44 % and an... And reset the battery removed for a little over a year, Yes: disconnect and batteries. At elevated temperatures alerts can be configured into Netsurion to customize and bent down the UPS about hours! Authors: after an overnight charge it is still reading 44 % and after an overnight charge it still... For UPS installation information, see the Smart-UPS X 2000-3000 VA Quick-Start that is included with the ran! N'T clear the REPLACEBATT status or the glowing LED needed a battery bus soft start exists...