However, during the booking process, we will ask guests to attest to their need for the accessible stateroom. flights depart at 4:45am. Celebrity automatically adds gratuities** to guests onboard SeaPass account, except for guests in Excluded Bookings*, as defined below, in the following amounts for sailings commencing on or after October 17, 2022: A 20% gratuity will be added to all beverages, mini bar purchases and beverage packages. We provide complimentary wheelchairs for getting on and off the ship. Please click on the link below, so that we may assist you in beginning the process of locating your item. We have carefully selected the most qualified certified naturalist guides from the Galpagos National Park Service. In my experience, the ship-sponsored activities were more regulated, and more precautions were taken, but I didn't feel particularly unsafe on my third-party one or when I ventured out on my own. U.S Customs and Border Protection website, Centers for Disease Control and Prevention's Traveler's Health website, https://www.celebritycruises.com/ca/cruise-insurance, U.S. Customs and Border Protection website, www.cic.gc.ca/english/visit/eta-start.asp, https://help.cbp.gov/app/answers/detail/a_id/1094/~/do-i-need-to-apply-for-esta%3F, http://www.celebritycruises.com/galapagos/islands/, https://www.celebritycruises.com/destinations/galapagos-cruises/wildlife, contact your International Office or Representative, Click here for a step-by-step enrollment video, No charges (except for Non-refundable Deposit amounts ). Follow these methods of how to disembark a ship so you don't get stuck. When they accept, chat away. Dial: 1-877-266-1020(applicable country code)+1-321-953-9002 (outside the United States) During peak times, there may be a wait for assistance. If a non-parent adult is a Legal Guardian, the adult must present a certified certificate of Guardianship with respect to the child. Upon booking an accessible tour, guests wishing to utilize a wheelchair (manual or electric) on this excursion must provide the total dimensions (Length x Width x Height) and Weight of the mobility equipment. Select crewmembers have been trained as qualified readers to read written material such as the daily Cruise Today and shore excursions information. These systems are upgraded as new technologies are developed. Were here to answer any questions you may have and are happy to assist. The park decides where we will be going, how long we will stay at each island and what activities or shore excursions we are allowed to partake in. Do the Non-Refundable Fares apply to new bookings made inside final payment? Complimentary sailings, Seminar at Sea, Travel Agent rates, and employee rates do not earn Club Points in the program. Journey to Thessaloniki, Mykonos, Ephesus, Rhodes, Santorini, and much more. Guests requiring assistance should consider their specific needs when making a Galapagos vacation decision. What is the difference between Premium Wi-Fi and Basic Wi-Fi? Notwithstanding, for any changes, the rebooking will always be subject to flight availability and to payment of any charges imposed by the supplier which may, in some cases, be the full cost of the ticket. Browse cruises on our website and book your next unforgettable getaway today. All SEA Thermal Suite guests receive robes and slippers to use during their visit for their comfort. Must I store my assistive device in my stateroom? Some vessels carry 3,000 passengers, and others have just 40 guests or less. You get to board the ship and check into your stateroom. While you may be used to checking in for your flight no more than 24 hours before it takes off, with Celebrity Cruises, online check-in time is cut off a few days before embarkation day, so dont leave checking in until the last minute. Request assistance once you arrive at the pier or contact us prior to your cruise so we may prioritize your assistance. How can the guide assist me with my mobility needs? While we monitor flights, you should first check with the airline to request re-accommodation, and then call us if the new flights will not enable you to meet the ship. I never packed so fast in my life! If there is a question about the guests fitness to travel without personal assistance, this must be discussed with our Access Department. 1 year ago. (Photo courtesy of Celebrity Cruises) Preparing for Saturday A day before disembarkation, guests received a sheet detailing how that process would work and they received color-coded bag tags. This information must be sent toshorexaccess@celebrity.com. What are the hours of operation for the Fitness Center? Since then, she has written thousands of expert cruise tip features; ship, port and shore excursion reviews; and industry news articles. Stateroom and restaurant service gratuities, and a 20% beverage package gratuity, are included in the fare of all guests in an Excluded Booking. For Republic of Ireland, please call: 1800 932 662*. It's the day you arrive at the cruise terminal to embark on your vacation. What is Captain's Club and how do I join? Guests that require to remain seated on the device to board the vehicle must also provide the Combined Height and Combined Weight. A re-sealable plastic bag to prevent water damage to cameras and other items of that nature. Does the Best Price Guarantee still apply? What do you do when you first board a cruise ship? Otherwise, it may result in delay or possible denial of boarding. No, smoking is not allowed at The Retreat. , Skirt, pants or designer jeans with an elegant top, Pants or designer jeans with a dress shirt, button-down shirt or sweater. Are there any multiple treatment packages available? It's not something I want to go through again. No, only guests of The Retreat may access The Retreat. Once your luggage arrives at your stateroom, its a smart idea to take some time to unpack before dinner. In a small number of cases, you may not be able to select seats at all.Your airline reference is usually provided in your Guest Ticket Booklet which is sent via email approximately 30 days before travel. Prices for drinks onboard vary depending on what you order. Our stateroom attendants are friendly and provide top-notch service. Package Itinerary Accommodation Sail Dates Important Info. What if I want to change my selection of purchased photos? If you do, instructions on how to access and view photos will be sent via your personal email after your cruise. On July 18, 2022, Royal Caribbean Group announced its acquisition of the ultra-luxury cruise ship, Endeavor. Our Galapagos vessels do not offer accessible staterooms. What do I need to know about Brexit and travelling? If the accounts are ever separated, both members will only have access to their points and tier earned individually. Otherwise, if you don't have an early flight, you will probably have to be off by 9:30am or thereabouts. Generally, the casinos open when our ships enter international waters and close when ships are in port. In addition, the land portion of these vacations, including Quito and Galapagos in Ecuador, as well as Lima, Cuzco and Machu Picchu in Peru are not suited to persons who are wheelchair users. What are the ADA accommodations for The Spa and Fitness Center? Pure-Form Yoga Excellent for increasing levels of balance, concentration and focus This includes travelers who do not require a visa to enter the United States, but are not citizens of the United States, Canada or Bermuda. You may also ask our Guest Services Staff to notify our Security Staff if you need to speak with them. The Retreat Sundeck on Equinox currently is not Accessible. You may have to disembark earlier and stay at an airport hotel to make your flight. Our ability to accommodate guests with disabilities in the Galapagos Islands is limited. The Classic Drink Package includes an incredible array of beers, spirits, cocktails, liqueurs, frozen drinks, and wines by the glass for up to $10 per serving. The Celebrity vessels will anchor offshore each landing site. Children ages 10-12 are free to come and go as they please but are required to sign themselves in and out. Does everyone in one stateroom need to buy a drink package? You will earn the tier credit for the brand you are sailing as long as you are a member of that brand's loyalty program. On most ships, passengers can choose from two types of disembarkation -- regular and self-assisted. You will be able to leave a comment after signing in, By 2. If you're someone who is easily stressed by spontaneity, it might be best to push your voyage to a later date. If you are planning something on your own, not sure. Since government regulations require cruise lines to submit final departure manifests at least 60 minutes prior to sailing, this will save you time having to fill out forms at the pier. Are There Any Medical Documents Necessary Or Restrictions Before Sailing? Delve into southeast Asia's contrasts and multi-faceted wonders during a magical cruise along the Mekong River paired with immersive tours and hotel stays in Cambodia and Vietnam. All guests in the same stateroom will receive the Wi-Fi package corresponding with theirAll Includedpackage price. It takes approximately 10-15 minutes to answer all questions in the survey. Can guests of The Retreat invite friends to The Retreat Sundeck? The survey works on smartphones, tablets, laptops and other computers. Celebrity guests may pre-book spa, salon, medspa, acupuncture and fitness services 6 months prior to their cruise up to 3 days prior to embarkation. All package prices will have a static exchange rate for each per day price correlating to the currency of the booking. But the level to which rules are enforced can vary from line to line, as can things like mask wearing and whether or not you're required to book ship-sponsored shore excursions. What type of vehicles are used for the accessible shore excursions? Earning more tier points will qualify you for upgrade to a new tier. Are there any age restrictions for kids programs? If guests choose to print the electronic tags, we recommend reinforcing them with a plastic or leather tag holder. We also have an ATM with a Bank Atlantic fee. If you bring a digital camera, make sure to pack plenty of memory cards. Exclusive Itinerary. Was going to self-tour around Old San Juan and taxi to the airport later (there are a couple places that will hold your bags, according to the San Juan boards) but we most likely will spend OBC for the OSJ tour/airport transfer. Pro tip: Don't assume you can fix issues after you get off the ship. Ultimately the Retreat Manager agreed to go with the government official to the official with the passports. Celebritys Krastase Institute, a first at sea, is a premium, couture salon, featuring the best services and products from Krastase and LOreal. If you have not completed Online Check-in, you will be required to complete this process at the pier two hours prior to the published sailing time. No, only guests of The Retreat may access The Retreat Lounge. We are sorry to hear that you are missing a personal item. 4 out of 5 Guests in wheelchairs must be able to self-propel or have a companion assist them. No, we do not issue check onboard. We went to dinner on the last night and to the show after and the first thing the Cruise Director said was "Okay, we're going to separate the mice from the men. They are fully trained to lead Celebrity Cruises expeditions to the destination and are focused on giving you premium service and the most memorable experience, both on and off the ship. Celebrity Cruises ; Disembarkation Please Read: COVID-related Discussion. OK sorry. The Retreat Concierge will help maximize your time on board with dinner reservations, spa treatments, and more. Powered by Invision Community. One of the benefits of app check-in is that your arrival time is listed on your mobile Xpress Pass. Please ensure that you visitwww.gov.uk/travelawareprior to departure for the most up to date travel information. our office. From that point it will be brought onto the ship and delivered to your stateroom. Once onboard, refunds will be credited to the guest's account. In which destinations can I book accessible shore excursions? How do I change my onboard expense account payment method? Be sure to have all passports and travel documents handy. In most cases we are unable to accommodate full-time wheelchair users. What if I dont see all of my photos when I get home? Ships' Registry: Malta and Ecuador. Not all of your luggage should go with the couriers, however. It's 1 day, not 24 hours. All photo selections and purchases are final. Orders can be canceled through Cruise Planner up to 2 days before the sail date and are 100% refundable. Celebrity's Captain's Club program offers reciprocity with Royal Caribbean's Crown & Anchor program and Azamara's Le Club Voyage program. By CarolC, March 26, 2011 . Pay just one price to enjoy a wide variety of beverage choices such as premium coffees, bottled water, wines-by-the-glass, beers, or your favorite cocktails. Here at CruiseExperts.com we've made it easy to see which cruises start close to home. How do I check in children on another reservation using the Celebrity Cruises app? Celebrity Cruisesmay deny boarding to affected guests who are unable to provide a valid ESTA during ship check-in formalities. Pregnant women, elderly individuals, and those with health conditions requiring medical care should consult with a physician before using the SEA Thermal Suite or Persian Garden. I cant locate the contact info, but you need to contact the department that handles downline debarkation. Smart Casual attire can be enjoyed every other night of your cruise. 1-530-749-9655 Ext 4605. The requirements described below are required by government regulations and policies. You cannot really leave earlier but no reason you cannot leave until the last slot as long as you vacate cabin. Photo courtesy of Cherri - Siesta Key Solutions. Most non-U.S. Cruisetours are not wheelchair accessible. Please note that your booking will be re-priced in-line with the up-to-date business and price rules and a new confirmation invoice will be issued. Luminae is open for Breakfast, Lunch, and Dinner. Is there a cover charge for the the Spa Caf? The more tier points accumulated, the higher the tier level and the more per-sailing benefits. Spa guests must be 18 years of age or older to experience spa services and the SEA Thermal Suite. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Nutrition Consultation ****Alcoholic and Non-Alcoholic Beverages. I'm sad to report that it's now the eighth day, disembarkation day, which means I'm no longer onboard Celebrity Millennium. Can I link multiple staterooms under one photo package? Are changing tables provided in public bathrooms? The ship, which will depart on its maiden voyage on Dec. 3, 2023 from Port Everglades in Ft. Lauderdale, will feature 32 . Are There Accommodations For Persons With Special Medical Needs On Board The Ships And Throughout The Galapagos Experience? Go beyond your stateroom to worlds unknown, whether its your first time watching the skyline fade behind you from a cruise ship or first time exploring a gym at sea. All packages are for single-guest use and cannot be shared by multiple people. Pulse Barre a low-impact, high-intensity workout that incorporates Pilates movements No, however we provide qualified readers on board our ships for guests who are blind or have low vision. If you've got a sailing coming up, it's good to set expectations early. Yes, if a credit card is on file, you can withdraw up to $5,000 per day for the Casino. There are a lot of factors that determine how long a ship stays in port. Lightweight shorts and pants as well as both long-and short-sleeve shirts. Just remember you have to be connected to the ship's guest Wi-Fi network and invite people to chat. Only female therapists are available for all massage treatments; other services vary. Thanks for that, we're staying in San Juan for a couple of nights, so no rush to get off. Yes, the Photo Team onboard will be more than happy to provide a VAT refund receipt to qualifying guests that reside outside of the European Union. Security Officers receive specialized training. Yes, Drink Packages purchased onboard or on Cruise Planner will be active at Labadee or CocoCay. We are in a sky suite. Embarkation day is the first day of your cruise. Hi amonb :: As far as I know you can count of 1 hour to disembark the cruise ship. Other ways in which you can earn MSC Voyager Club points include: Pre-Paid onboard services Earn 100 points for every150 you spend on packages and services for your cruise purchased before you cruise. Please discuss your conditions with the therapist during the consultation. Disembarkation. Package Itinerary Accommodation Stateroom Sail Dates Important Info. This greatly assists guests who may need to fly out of the United States to meet their ship at the next available port should they miss their scheduled embarkation in a U.S. port; guests entering the U.S. at the end of their cruise; and guests needing to fly to the U.S. before their cruise ends, because of medical, family, personal or business emergencies, missing a ship's departure from a port of call, involuntary disembarkation from a ship due to misconduct, or other reasons. ; May 31, 2020 (June 14, 2020 and June 28 . Covers & Package prices may reflect an additional tax for certain ports or itineraries. Government regulations require cruise lines to submit their final list of departures at least an hour prior to sailing, so dont procrastinate on getting to the cruise terminal if you didnt complete the check-in process online. Disembarkation at the End of Your Cruise. Power Up Points can be earned for various non-sailing activities such as taking surveys or participating in social media activities. The guests must show their Prohibited Items Receipt to retrieve the confiscated item on the final day of the voyage. All Drink Packages are for single-guest use and cannot be shared by multiple people. Can we get off the ship faster if we carry our own luggage off the morning we arrive in San Juan? flying back to uk so testing not an issue but good point to remember, will look at celebrity air for ideas and will keep an eye on beyond trip reports before we book, You will be able to leave a comment after signing in, By Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. If a prohibited item is confiscated, during the luggage inspection process, the guest will receive a Prohibited Items Receipt. Please note that prices are subject to change and can vary by ship and sail date. What are the requirements for a teen to take a massage service? Disembarkation, similarly, is the last day of your cruise, when you disembark from the ship, whether youre staying an extra day in port or catching a flight back home. Fuji and Taipei. ***Other destinations, such as Alaska, offer a variety of tours where accessible transportation may be secured upon request basis only. But here's hoping we all have many more sailings to come. How many printed photos will I receive if I order the "All Your Digital Photos + Prints" package? Extend Your Stay guests must leave the ship by the time of the muster drill. Celebrity CSR. You will receive a USB drive with all purchased images as part of this special program. Celebrity. Celebrity Xpedition will continue to feature casual attire for the entire cruise. Guests dining in Sushi on Five will receive a $35 credit and Raw on 5 will receive a $40 credit towards the food items on their bill. The Spas on Celebrity Edge and Celebrity Apex are the first vessels at sea to offer a collection of advanced treatment tables. With most of our flight bookings, seats will not be able to be selected until at least 30 days before travel, In some circumstances, it can be even closer to travel. Self-Defense Gear, including handcuffs, pepper spray, night sticks. We need you to give us lessons. U.S. citizens carrying an Official (maroon cover) passport must also be in possession of a valid Diplomatic or personal (blue or green cover) passport to allow ship embarkation. One of the best ways to start your vacation and get onto the ship quickly and easily is to use the Celebrity Cruises online check-in before you arrive at your embarkation port. Club points can take up to 14 days to post to your account. Then, on the top left of the Cruises page, you can search for a reservation and add a cruise. There are two seasons in the Galapagos: The hot or wet season lasts from January through June, with March and April generally being the wettest months. Club Points are earned based on stateroom category purchased and length of cruise including Cruisetours when you sail with Celebrity Cruises or Azamara Club Cruises. Sea days: 6 am to 10 pm 11. Celebrity Apex is the second of Celebrity Cruises' new Edge Series ships, following on from Celebrity Edge which was launched in 2018 and with Celebrity Beyond scheduled for 2022. Any partially consumed portion of the package will be charged at full price. What is the Celebrity Cruises Specialty Dining Package? Should the last names of the parent and minor child traveling with them differ, the parent is required to present the child's valid passport and visa (if required) and the child's birth certificate (original, a notarized copy or a certified copy). Then launch it and sign in using your guest account credentials. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. Savor the bold flavors of our Italian steakhouse, Tuscan Grille. Your package can be used in the Main Restaurant, specialty restaurants, casual dining restaurants, and all bars and lounges. Stressful disembarkation is never a good way to end your cruise. The Direct Guest to Agency transfer information above is applicable to U.S., Canada, Bermuda, and Caribbean bookings only. Please let us know if you have to remain seated on device to board vehicle. Once you have your account, sign in, select your cruise, and take advantage of the quickest check-in experience. On-Board benefits are available at the start of every sailing so any new earned benefits will be available on your next sailing. Simply insert your SeaPass card into any slot machine card reader to start earning them immediately. Please note dry cleaning is not permitted by the Galapagos National Park. This tour accommodates between 15 - 45 guests. The cruise line really wants to fill those last few staterooms and sometimes will offer them at a discount cruise price in exchange for you giving up your right to a full selection of cabin categories or deck locations. 1 tier point is earned for $1 wagered on a slot machine, $2 wagered on a video poker machine or for every $8 in table games play regardless of game type. If you live in the U.S., you will also need the original copy of your Alien Registration Card (ARC or "Green Card") and any other documentation the countries on your itinerary require due to your alien status. For more information on Special Groups (requirements for U.S. and Canadian children, groups of children, U.S. Military), please visitwww.cbp.gov/travel. Is there an age restriction for the SEA Thermal Suite or Persian Garden? Children must be fully potty trained (no diapers or pull-ups) to participate. Please note that accessible transportation may be limited or not available outside the United States. For details, please contact your Spa Concierge onboard. Event and activity information will be available in the daily program. You won't get a wide selection of stateroom categories or a chance to select your stateroom location but if your schedule is flexible you just might find a cheap cruise price on a last minute cruise. :o, LOL.I may be in the minority and that is fine:) but I usually pack, most of my stuff that morning or start the day before, but it, is all always finished before I go to dinner on the last evening. Posted August 1, 2019. How many photos can I expect to receive with an unlimited photo package? You may approach them when you see them around the ship. Yes, assistive devices including mobility scooters must be stored and recharged in your stateroom, so fire doors, corridors and elevator lobbies are kept clear for emergency evacuation. Can any guest check in on the app, regardless of travel document requirements? The passport must also be less than 10 years old. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If you are not able to confirm your desired dining time, contact our Dining team at celebritydining@celebrity.com within 50 days prior to sailing. Senior Citizen Cruises: Everything You Need to Know, Exciting Cruise Nightlife Options on Celebrity, Cruise Ship Spas: Everything You Need to Know. With our Basic Wi-Fi, you can browse the web, send emails, and text family and friends via select messaging apps. Domestic sailings are all sailings originating and ending in ports located in the U.S., Canada and Mexico, including Panama Canal sailings. The island chain lies directly on the equator. If you can handle your luggage from luggage claim at the airport and get it back to your car, then should be able to take it off the ship without any problems. KMooney929. It also gives you a chance to speak with the caregivers who will be interacting with your child and ask any questions you may have about the schedule or activities of the kids club. When participating in the Move Up upgrade program, the perks that were booked with the original stateroom category will remain the same on the upgraded stateroom. biking2water . $17.50 USD per person, per day for Inside, Ocean View, and Veranda staterooms, $18.00 USD per person, per day for Concierge Class and AquaClass staterooms. It takes just a few minutes to acquire the tags and fill out your information with the porter. Imagine if you also didn't have to worry about traveling to start your vacation but could just drive up to a port near your home and get onboard your luxury cruise ship. Teens can select a service from our Teen and Kid menu. What is embarkation day? ARC holders (United States permanent residents) with expired cards may be considered "out of status" and may be denied entry/reentry into the United States. In addition, current health protocols include completion of a health questionnaire 24 hours before embarkation and a pre-cruise COVID test conducted at the terminal. A jacket or sweatshirt will come in handy for cooler days and evenings. Was just making the point you need a test. safety deposit box in your stateroom. If you require a wheelchair or scooter during the cruise, you can bring your own or rent one from a company that provides rentals for cruises. The caller will be asked to enter the credit card number and expiration date. Please note, the amendment fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. This tour ranges between 4 - 12 guests. Sometimes it's all about the destination and that is certainly true of cruise destinations. flights depart at 4:45am. Our accessible tours are unique in that they offer: Accessible vehicles booking our own flights with miles. Just about all sailings will require some combination of vaccinations and testing. Many people wear bathing suits underneath their clothes or pack their suit in their carry-on so they can head to the pool right away. Extend Your Stay cruisers may remain in their cabins until 9:00 a.m., at which time they must leave the ship with all their belongings (U.S. Federal Regulation requirement). $21.00 USD per person, per day for guests of The Retreat. For more information about the visa requirements for your destination, please go online towww.visacentral.co.uk/celebritycruisesor call the information line to speak to a visa consultant: 0207-620 6990. 1500 points. and turn off electronic devices upon arrival. Celebrity chef Giada De Laurentiis has been named the godmother of Vista, Oceania Cruises' newest ship debuting this May. 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Non-Refundable Fares apply to new bookings made inside final payment multiple staterooms under one photo package assist with! The Fitness Center determine how long a ship stays in port, regardless of document. Sailings originating and ending in ports located in the Galapagos Islands is limited you at... Coming up, it 's not something I want to change my onboard expense account payment method U.S. Canada. When I get home to see which Cruises start close to home start of every sailing so new. They can head to the child who are unable to accommodate guests with disabilities in the daily program on off... Them immediately take a massage service to push your voyage to a new.. The hours of operation for the accessible shore excursions information you are missing a item. Show their Prohibited Items Receipt be credited to the guest 's account in wheelchairs must be discussed our! Debuting this may arrival time is listed on your next sailing your information with the porter 2020 and June.. 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