For more information about how to set up the Microsoft Authenticator app on your mobile device, see the Download and install the Microsoft Authenticator app article. Press question mark to learn the rest of the keyboard shortcuts. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you're using two-step verification with your work or school account, it most likely means that your organization has decided you must use this added security feature. Aug 23 2021 The restart also shuts down the core components of your device. If you set your battery optimization to stop less frequently used apps from remaining active in the background, your notification system has probably been affected. - 3 March 2022. Select the accounts you want to include in the transfer. Select Password and Security. There are a number of Authenticator Apps that you may feel more comfortable with, rather than the Microsoft Authenticator App: When I say "I can't use my authenticator app right now", it goes to a new screen saying "Approve a request on the MS Authenticator App" (useless) or "Use a verification code from my mobile app" (also useless). But, because its sent to your Google Voice, you cant get the code. Follow the instructions at this link to learn how to add the Microsoft Authenticator as a security method: Add Microsoft Authenticator app. It's also possible that your mobile device can cause you to incur roaming charges. Next, visit your Microsoft account, sign in, and choose Advanced Security Options. There are three ways you can use two-factor authentication (2FA): via an authenticator app (recommended) on a mobile device (phone, tablet, etc. SMS AUTHENTICATION: Use your phone as your Two-Factor Authentication (2FA) when you sign in, you'll be required to use the security code we send you via SMS message. Get step-by-step visual guides on the tools and practices that will help you protect your personal information with Google's Online Security Guidebook. There are many authenticator apps including Google Authenticator, Microsoft Authenticator, Duo Security or Authy that you can use. This will ensure the call will forward immediately with no delay. Alex Weinert P.S. on ". @Paul van Berlo unfortunatelly I have tried with alternative link but also display options require authenticator, so far nothing, thanks. Make sure your phone calls and text messages are getting through to your mobile device. I only have an authenticator option, and I can't disable it as all codes I input are "invalid". We recommend you use the Microsoft Authenticator app on The only options presented when I try to login to Microsoft/Azure are to log in with the authenticator app or when I click sign in another way, I get two options a) approve a request on the authenticator app or b) use a verification code on my mobile app (ie. When you enter your sign-in ID and password on a computer, a mobile device or tablet or on your PlayStation console, we'll send a unique verification code to your mobile phone that means only you can successfully sign in. Click that 'Enable SMS Authentication' button. Alive-Panic-751 8 mo. Experiencing same issues. We CANNOT access our own Security & Privacy page, even though already sign-in, because it keeps asking us the code whenever we click that page only, Office 365 admin is nowhere to be found, to assist. If you experience difficulties setting up MFA or accessing your account, you should contact the IT Service Desk. First, make sure you typed the password correctly. The implementation will be staggered across the University from March 2022, firstly to staff and then students. You've lost/replaced your mobile device or don't have it with you, Use an alternative verification method (if you have one setup) such as email. For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. 1) Go into the SteamGuard section. What would happen is that I would successfully enter my log in credentials. happened to me as well just today. 04:46 AM Our University will continue to migrate applications to a single sign-on platform throughout 2022. Click Enter a setup key instead. Same issue. Based on your mentioned description about "I cannot log in to my Microsoft authenticator app", seems like your organization has enabled multifactor authentication method with Authenticator app. It helps protect your University account (zID) through an additional verification step beyond your existing password. If you put in the wrong phone number, all of your alerts will go to that incorrect number. Follow the on-screen steps. Thinking you might hit a bug or something. For myself, I just accidentally uninstall MS Authenticator app on my old phone, and forgot to generate backup codes or disable 2FA on my Roblox account before link it on the new phone. 29 Replies. If you don't think it's due to the above, it's highly likely that a third party may be trying to access your account. via email your 2FA code is in an email sent to the address linked to your MYOB account. If you know that you haven't set up your device or your account yet, you can follow the steps in theSet up my account for two-step verificationarticle. If you're not receiving notifications on your Android device it may be because notifications are set to low priority. After you sign in to your Google Account, you can manage your verification methods. If you are experiencing this error, you can try another method, such as Authenticator App or verification code, or reach out to your admin for support. March 04, 2021. I restored the old phone to factory settings and no longer have the old phone. The Authenticator app was not set up successfully: Go to 'My Sign Ins' using a different MFA method and add the app again as a new method. More info about Internet Explorer and Microsoft Edge, https://portal.office.com/account/#security. the authenticator app) There is no option to send a text or email to get into the account. Update your account and device information in theAdditional security verificationpage. Tap Continue when prompted on your iPhone/iPad or Export Accounts on Android. Salesforce Authenticator adds an extra layer of security for your online accounts with two-factor authentication. If you previously set up a method, enter the verification code that was sent to your phone or use the Microsoft Authenticator app to authorize your email account. - edited In the sign-in screen, select Use another method to receive the code. March 29, 2022, by Check you've got internet access. You should see a six-digit "one-time password code" which refreshes every 30 seconds, Type the six-digit code into the relevant box on the login screen, Try clearing the cache and cookies on your browser, Check you don't have multiple copies of the page open, Refresh the page and try again, or close the browser and re-open it, Ensure push notifications are enabled on your device as well as within the app, Force the application to close and restart your device, Check your phone signal and Wi-Fi access and move to a location with a better signal if necessary, Alternatively, you can use the Time-based One-Time Passcodes (TOTPs) generated by the app to log in by choosing "I'd like to use a different method" at the login screen on your computer. How it works. We have been using SMS based MFA for some time now. If you often have signal-related problems, we recommend you install and use theMicrosoft Authenticator appon your mobile device. We would like to move to the Microsoft Authenticator App for MFA. I download the authenticator app on the new phone, but I can't enroll in the app as I can't log in to the account AD on azure. Tap the synchronization button in the authenticator app to sync the time (not provided with every authenticator app) If you cannot get your authenticator app to generate working security codes, consider deactivating the two-factor . I have an issue with MFA within my tenant. Make sure you have adequate internet connection when you try to get your codes. If for any reason you cannot - or prefer not to - install the Microsoft Authenticator app on your smartphone, please see our separate guide to setting up an authenticator phone. Please open the Microsoft Authenticator app to respond. You can always open a support case and ask Microsoft directly? If you're using two-step verification with a personal account for a Microsoft service, like alain@outlook.com, you canturn the feature on and off. I try to set up authenticator and it asks me to sign in using authenticator which clearly I can't do. Your mobile device must be set up to work with your specific additional security verification method. Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. Like many others, I can't log into the main work/business account for the subscription (luckily I use Authy for everything else - it was only Microsoft that is affected). It may be because the time isn't correctly synced on your Google Authenticator app. I upgraded to a new iPhone, but did not delete the dual factor sign in before I upgraded. 3. Under "Signing in to Google," tap 2-Step Verification. I am locked out of my game right now because the email is not arriving in my inbox. Manage your two-factor verification method and settings, Turning two-step verification on or off for your Microsoft account, Set up password reset verification for a work or school account, Install and use the Microsoft Authenticator app. Choose to complete your two-factor authentication using the email associated with your mSecure account. You left your mobile device at home, and now you can't use your phone to verify who you are. Tap the . But for some reason, when a user goes in to his / hers "security info" page. Microsoft Security and Microsoft 365 deeply integrated with the Intune Suite will empower IT and security teams with data science and AI to increase automation . They see as the "Default sign-in method:" as "Phone text". To enter a code sent to your email address or phone number. ago. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. https://www.reddit.com/r/RobloxHelp/comments/yhp1sz/comment/iumy3h0/?utm_source=share&utm_medium=web2x&context=3. Advanced Microsoft Authenticator security features are now generally available! Now, go through the rest of the steps to two-factor authentication, and you should be good to go. You can use the Microsoft Authenticator App to generate a one-time passcode, which requires no mobile data or Wi-Fi connectivity: Microsoft may limit repeated authentication attempts that are performed by the same user in a short period of time. If not, well, you might have to contact . I never added a phone number to my account so I can't use that to remove the authenticator either. 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