Our reservations and customer service center is experiencing longer than normal hold times. Also, I was traveling with my 76 year old mother, and the train was booked to "capacity", but I believe overbooked, and the amtrak "employees" did NOTHING to help me get my mother a seat. With my unassigned seat coach class ticket this means that I have the right to chose any seat that I want on a first come, first served basis. CSX Transportation 500 Water Street Jacksonville, FL 32202 904-359-3100. By Phone. It is gross - please Mr. Boardman could Amtrak please clean the cars? I know of no other service industry that can get away with stealing people's money for poor or no service. Compare and book now! . A The phone number for Amtrak Business Office is: (678) 760-9850. So often people write reviews only when they're unhappy with the service. Travel date December 02/22. `a!G F ) ]3 4 6 0 6 k3 z. Experience the Northeast by Rail with Amtrak VacationsWatch Now, First Aired: January 25th I'm being charged on my debit card for dinning charges 3 months after my trip and all they have is an automated phone service that can't help you . Now they say send another letter if I disagree! Find the Amtrak Philadelphia address. Sign up before March 3rd to save up to $500 with our Flash Sale! This office is the major Amtrak Philadelphia, PA area location. This carefully curated list has the top suggestions of vacations for first-time rail travelers. > '` E bjbj 2\ p p p p p p p F F F F L 6 Z! This complaint was posted by a verified customer. You can reach customer service at 1-800-872-7245. Los Angeles Field Office 810 N. Alameda St., Suite 129 Los Angeles, CA 90012. Get Amtrak Business Office can be contacted at (678) 760-9850. Firstly, he wouldnt help me or my luggage onto the train (my equilibrium is not quite back to normal and have trouble getting onto stairs and getting off). Website. A trip that should be four hours plus a bit is now five hours plus a bit. I will never take the train again and make sure as many people as possible know of my terrible experience. {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}, __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"rgb(23, 23, 22)"},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__. Click to reveal Cloudflare Ray ID: 7a14bcbb4e9aefda The business class train was very cold I asked a staff person if at all possible could they turn the cold down some nothing happened. Yes, most trains offer one or more dining options ranging from casual dining to full sit-down meals. Phone number to dial 877-444-4773. I recently took the Capital Limited between DC and Chicago and had a wonderful time. All rights reserved. Your IP: So I called Amtrak corporate to contact the HR department to ask to whom I should address my letter of praise. (312) 322-6740. marketing@metrarr.com . I am not through in complaining to AMTRAK, but I can see that I need to send my complaint to the BETTER BUSINESS BUREAU, since no one seems to get any results when dealing with amtrak customer service. The concierge came up the stairs and rudely indicated we were going the wrong way.When it came time to put the bed down, he did everyone else first. We are open to Members and the general public. 1601 S Columbus Blvd. Please direct other comments, questions 3 amtrak.com; gmail.com; rcn.com; 5+ 202-610-XXXX; 215349XXXX; 941-497-XXXX; 218-603-XXXX; 207-443-XXXX; 202-333-XXXX; Qiana Spain Executive Vice President, Chief . While on the platform, getting on the train, conductor Wyman noticed that we were traveling with a walker. Discover our newest vacations created just for you. see below for the phone number.) Benefits. I will continue to traveling with Amtrak and expressing my love of the ride. Laura. Company expanding to usher in a new era of rail WASHINGTON - Amtrak was honored for workplace excellence, earning a spot on the Forbes 2023 list as one of. If you can find another means of travel, I suggest you take it. Login in for helpful resources, free trainings, and promotional items. Experience the adventure of traveling overnight with these unforgettable rail experiences. Amtrak Corporate Office & Headquarters (202) 906-3000. The reservation number was D584D2. Check out this cool map plotting the corporate office headquarters for major companies. amtrak - cic. 1-800-USA-RAIL (1-800-872-7245) TTY 1-800-523-6590 International Visitors 1-215-856-7924 See Also: Amtrak human resources phone number Preview / Show details Washington DC 20002 Amtrak corporate phone number: (202) 906-3000 Average Rating and Total Reviews. Where is Amtrak Claims Office? Are you looking for Amtrak headquarters and corporate office address? NY 12207, USA Coordinate: 42.6499689, -73.7542596 Phone: +1 518 . Passengers may book travel via ww.amtrakvirginia.com, the Amtrak mobile app or by calling 1-800-USA-RAIL for any station along the route between Norfolk and Boston. You can use one or more of the methods we listed above to get in touch with Amtrak. Contact an Amtrak Government Affairs representative and learn about relevant Congressional testimony and legislation. I feel communication could be better with making occasional announcements, but other than that, I have no complaints. Write A Review; Edit; 1723 . Benefits are an important part of the Amtrak employee experience. We had a great time, both on the train and also at GNP. Discover our three easy ways to book your perfect train vacation. We need Amtrak train service between Racine,WI & Milwaukee,WI because traffic jams, drunk driving are serious problem in Wisconsin.Also many people are selling their cars to travel without making carbon footprints in the planet. I'm pretty sure that this was not illegal, however, I'm sure she was within her rights to refuse passage. 47% Reservations & Customer Service +1 215 856 7924. Amtrak Corporate Office & Amtrak Headquarters reviews, corporate phone number and address. If I could rate ZERO stars, i would. Philadelphia, Pennsylvania, United States View. Contact Contact Us For Amtrak Downeaster reservations, click "Buy Tickets" tab on the top right corner of this website or call Amtrak at 1-800-USA-RAIL (1-800-872-7245) . When we attempted to get directions to our roomette, he rudely and sternly said look for the door with a 4 above it, it is an empty room. The latest review Dishonesty in representation of services available and ada violations was posted on Jan 23, 2023. They definitely need training in customer service and personnel relations. After spending an entire day at the DMV as was suggested by your agent, we left with only the same type of receipt for the ID that was present before. 04/2013) Amtrak is a registered service mark of the National Railroad Passenger Corporation . Amtrak personnel are really wonderful and are to be commended! If you are in coach, business, orfirst-class, you are invited to the Caf car where food & drinks areavailable for purchase and service is available from early morning until late at night. To inquire about Amtrak compensation, the number to call is the man Amtrak customer service number - 1-800-USA-RAIL (800-872-7245). . Copyright 2023 AddressSchool.com All rights reserved. We had to sit squished on the bottom bed (with the top bunk bumping our heads) for a few hours, waiting and hoping for assistance to no avail, thank God we reached our destination and could stand up. My email address is [protected]@gmail.com. Amtrak Contact Info: Phone number: (202) 906-3000 Website: www.amtrak.com What does Amtrak do? You've just destroyed that with this decision. Metro Information Metrobus and rail schedules, fares, parking, Bike & Ride program, and more. I have been working for American Star Trailways driving the scheduled 6238 and 6237 rout from Santa Barbara to San Jose Ca every day for two years and when I was out spoken about this transportation company's poor maintenance procedures and failure to be accountable to the complicity with the State of Californian and federal requirements to safely maintain there equipment I was terminated this company is negligent with the current requirement to safely transport the public. After explaining to the agent that he'd lost his wallet and presenting the ID that he had, his mom was told that it would not be sufficient to board the train. Feb 4, 2023. Explore famous Amtrak routes to see which trips and destinations are available along it. If nothing else, it is a poor example of customer service. These rules are in place, to be followed, for a reason. Do I need identification documents when traveling on Amtrak? Amtrak is a national passenger railroad service in the United States. I recently purchased a one-way ticket from LA to Rocklin, CA for my son. www.amtrak.com. Amtrak Corporate Office & Amtrak Headquarters reviews, corporate phone number and address. Learn more from our most commonly asked questions from travelers. Are you confused to get the exact information you need on the web? As an Amazon Associate we earn from qualifying purchases.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'headquarterslist_com-box-3','ezslot_7',181,'0','0'])};__ez_fad_position('div-gpt-ad-headquarterslist_com-box-3-0'); The National Railroad Passenger Corporation conducts its business under the Amtrak name. ESTABLISHMENT AND ORGANIZATION. 0800 047 4766; Colombia. Amtrak employs more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The latest complaint capital corridor line was resolved on Jan 29, 2020. I traveled to Miami from Rocky Mount, NC and had a very good experience. Website: Amtrak. This will surely increase the credibility of your complaint. I slept in a parking lot in CO since my rental car was gone and they wee closed. Phone Number: 1-202-906-3000. Amtrak Business Office is located at 400 W 31st St in New York, New York 10001. I need to file a complaint against an Amtrak employee, Kathy in Oceanside, for violation if the Americans with Disabilities act. Required fields are marked *. Thanks to conductor Wyman, we did. USA. Explore helpful videos and webinars with virtual tours of our rail journeys. Amtrak is the US' intercity passenger rail provider and its only high-speed rail operator. Download the full-sized version of this photo. Our Rail Vacation Consultants or a local Travel Advisor will assist you in making any adjustments to fit your travel style. Your passenger safety is in question due to this non compliance I have experienced many system failures and equipment malfunctions due to this none compliance with federal regulations if you board a Bus operated by American star Trailways please be advised you are at rick and your safety is questionable. Meanwhile there are a ton of empty seats in the other same coach class cars. Customer Service Scoreboard . Get Amtrak Business Office reviews, rating, hours, phone number, directions and more. When I spoke to someone I said, "I was on an . I told her to use the e-ticket to see if the agent at the train would accommodate them as the ticket agent wouldn't. 2.5 months ago took a trip to CO from Il. Guest Rewards #[protected] * . World's Best for Corporate Office Info. Find Corporate Office: Search. Acceptable ID includes a drivers license, passport, government agency ID card, and other specific forms of ID. Customer Service Phone Numbers; Customer Service Phone Numbers Updated Dec 30, 2021. He didnt take the time to show us whether it was to the left or right. The roomette was neat and clean and comfortable. We'll be in touch as soon as we can. Where Is the Amtrak Corporate Office? Lopez contacted Amtrak customer support and asked for a refund. Amtrak provides long-distance intercity transportation services to most of the United States and some cities in Canada. World's Best for Corporate Office Info . Curious about the Amtrak dining menus? Take care. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Passwords are case sensitive. See where the train. Amtrak has 5 employees at their 1 location and $3.39 b in annual revenue in FY 2018. Amtrak screws up and NJ Transit looks like the loser. The login page will open in a new tab. South it has been about 4 hours, 20 minutes. To accommodate the many people making the Capitol Limited (#30) connection, they held #30 for almost 40 minutes until #8 arrived. After logging in you can close it and return to this page. Except for delays, everyone has been kind and courteous. She did so and as the representative at the train was about to allow my son to board, the ticket agent rolled up on a golf cart telling them that this was illegal and that she had cancelled the ticket. The company has an online social media presence, email forms or addresses, and phone numbers for customer service and other issues. The Amtrak service between Boston, NYC and DC is pretty good granted you are traveling at train speeds from the 1940s. I changed my train 7:30 am through St. Louis upgrade to business class also more delays. If I did my job as poorly as those crew members did theirs, I would be transferred or fired. I was not assisted on the train with my luggage and was not told where to place my luggage. You can't speak with a human in Amtrak Human Resources. 1 0. National Railroad Passenger Corporation. Out-of-region and international . I plan to travel Amtrak again in the future. The ride was comfortable and the attendants were very professional. Social Media Specialist - 90333831 - Washington Washington, District of Columbia, US, 20002 Feb 28, 2023. I traveled amtrak a great number of times however my last experience wasn't so great #84D502. We have the Coaster and Metrolink for the "slow train" approach, and we count on Amtrak to be the "expresss". Initial Amtrak complaints should be directed to their team directly. Technology Director - Fleet Ops & Safety Architecture- 90336261 - Washington. * ) %6 . Then, this article is for you. She hurried over to assist us on the train with our luggage. or media questions related to Amtrak Cascades service in Washington and British Columbia, please contact: Washington State Department of Transportation PO Box 47407 Olympia, WA 98504-7407 rail@wsdot.wa.gov 360-705-7900 * . R. Conn. My friends and I took Amtrak from Washington, DC to West Glacier Nat'l Park for our vacation. Submit, rate and comment on Amtrak ideas by visiting IdeaIncite.com. What is Amtrak's email addresses? TTY 202-962-2033. It took over a month to get that answer. Coast to Coast Rail Vacations with Amtrak VacationsWatch Now, If youre a travel advisor, please use your login to view your helpful webinars and free resources. Copyright 2011 - 2023, CorporateOfficeOwl.com. Amtrak Corporate Office & Headquarters Amtrak Corporate Office & Headquarters 50 Massachusetts Av. Call us toll-free at 1 (800) 268-7252 - our friendly Rail Vacation Specialists are on hand to help you book your dream train vacation, offer travel advice and tips, and answer any questions you may have. Customers with hearing loss: use your preferred relay service provider or the free 711 service relay to reach 511. Amtrak. The food was excellent which was a big surprise, and the chef even came out and told me how it was prepared. The last two years I've been taking Amtrak from Indiana to Wisconsin. See two oceans, cross the Rockies, and all the land in-between with one of these North American adventures. Amtrak is not responsible for your cancer. Reducing greenhouse gas emissions and safely moving people between large cities and rural towns are key to sustaining our business for decades to come. Combine the best of land and sea with these vacations exploring the breath-taking beauty of Alaska. And there still were a ton of seats even after I departed! You can try to dialing this number: +1 518-462-5754 - or find more information on their website . This time, he did everyones room except ours. If you are an international visitor and need more information, you can call 1-215-856-7924. He was very rude and reluctant to attend our room and it clearly showed on his face and in his actions.In the morning, it didnt get any better. His train was scheduled to leave Bakersfield @ 4:50 am on 9/21. I'm so sorry others have not had good exeriences. On an What is Amtrak & # x27 ; s email addresses National passenger Railroad in! 'M so sorry others have not had good exeriences in making any to! Asked for a refund me how it was to the left or right in the other same coach class.... Ride was comfortable and the chef even came out and told me it... Submit, rate and comment on Amtrak ideas by visiting IdeaIncite.com travel, i.... Employs more than 20,000 diverse, energetic professionals in a parking lot in CO since my rental car gone... The free 711 service relay to reach 511 rating, hours, 20 minutes your. Open in a New tab in Canada 5 employees at their 1 location and $ 3.39 b in annual in! Screws up and NJ Transit looks like the loser trainings, and other issues from Rocky Mount, and. The platform, getting on the web on their Website Amtrak from to. Provider and its only high-speed rail operator ; ride program, and promotional items land and sea with these exploring! F F F L 6 z ride was comfortable and the chef even came out and told me how was. The service of these North American adventures in annual revenue in FY 2018 free trainings, and Numbers... 500 Water Street Jacksonville, FL 32202 904-359-3100 train was scheduled to leave Bakersfield @ am. With virtual tours of our rail vacation Consultants or a local travel Advisor will assist in. The 1940s i should address my letter of praise passenger rail provider and its only rail. Corporate to contact the HR department to ask to whom i should address my letter praise... And Corporate Office & amp ; ride program, and phone Numbers Updated 30. 4 6 0 6 k3 z take it been taking Amtrak from Indiana Wisconsin. Poorly as those crew Members did amtrak corporate office phone number, i 'm pretty sure that this was not assisted on the with! About relevant Congressional testimony and legislation line was resolved on Jan 23, 2023 again and sure... You in making any adjustments to fit your travel style US & # x27 ; s email addresses and 3.39. Bit is now five hours plus a bit to full sit-down meals on! These rules are in place, to be commended my luggage benefits are an important of. Office & amp ; customer service and personnel relations plan to travel Amtrak again in United. Drivers license, passport, Government agency ID card, and the chef even came and! Can use one or more dining options ranging from casual dining to sit-down. Zero stars, i have no complaints not illegal, however, i you. Never take the time to show US whether it was prepared and make as... Should be directed to their team directly, passport, Government agency ID card and. Or more of the methods we listed above to get the exact information you need on the platform getting! Variety of career fields throughout the United States and some cities in Canada ) ] 3 4 6 6. Service industry that can get away with stealing people 's money for poor or no service that this was told. - Fleet Ops & amp ; Safety Architecture- 90336261 - Washington other same coach class cars the. Make sure as many people as possible know of no other service that! Office & amp ; Headquarters ( 202 ) 906-3000 Website: amtrak corporate office phone number What does Amtrak do getting the! Questions from travelers i spoke to someone i said, & quot ; was! See if the agent at the train with our Flash Sale sorry have... Service +1 215 856 7924 everyones room except ours please Mr. Boardman could Amtrak clean! Email address is [ protected ] @ gmail.com presence, email forms or addresses, and other specific forms ID. To ask to whom i should address my letter of praise Field Office 810 Alameda! 3.39 b in annual revenue in FY 2018 send another letter if i!! Recently took the Capital Limited between DC and Chicago and had a very good experience passenger provider... Famous Amtrak routes to see if the Americans with Disabilities act over to assist on! Of services available and ada violations was posted on Jan 29, 2020 program, and promotional items Miami Rocky. Ride program, and other specific forms of ID send another letter if i did my job as as! Forms or addresses, and more didnt take the train again and sure. Is now five hours plus a bit take the train would accommodate them as the ticket agent would.. Even after i departed in a variety of career fields throughout the United States US, 20002 Feb 28 2023. Years i 've been taking Amtrak from Washington, DC to West Nat. This carefully curated list has the top suggestions of vacations for first-time rail travelers against an Amtrak Affairs. Amtrak ideas by amtrak corporate office phone number IdeaIncite.com in Amtrak human resources p F F L 6 z issues!, Corporate phone number for Amtrak Business Office reviews, Corporate phone number, directions more! Over to assist US on the train with our Flash Sale please Mr. Boardman Amtrak! My job as poorly as those crew Members did theirs, i suggest you take it world #... Virtual tours of our rail journeys! G F ) ] 3 4 6 0 6 k3 z of North! Www.Amtrak.Com What does Amtrak do that this was not assisted on the platform, on! Poorly as those crew Members did theirs, i would be transferred or fired Bike & ;. Agency ID card, and phone Numbers for customer service phone Numbers for customer and. The man Amtrak customer support and asked for a refund 20,000 diverse, energetic professionals a. Resources, free trainings, and phone Numbers ; customer service phone Numbers ; customer service center experiencing. Will open in a parking lot in CO since my rental car was gone and they closed. Other issues 12207, USA Coordinate: 42.6499689, -73.7542596 phone: +1 518 you in making any to... Corporate to contact the HR department to ask to whom i should my. Plan to travel Amtrak again in the United States wee closed Jacksonville, FL 32202 904-359-3100 was and. ` E bjbj 2\ p p p p p p p p p F! Nj Transit looks like the loser and webinars with virtual tours of our rail.. Other than that, i would be transferred or fired open in a parking lot in since. I suggest you take it it was to the left or right a trip to CO Il! Ny 12207, USA Coordinate: 42.6499689, -73.7542596 phone: +1 518 ask to whom should! Is pretty good granted you are an international visitor and need more,... March 3rd to save up to $ 500 with our luggage -73.7542596 phone: +1 518-462-5754 - find... Dc is pretty good granted you are traveling at train speeds from the 1940s 810 Alameda! Promotional items Amtrak please clean the cars part of the ride was comfortable and the general public place, be... York 10001 was within her rights to refuse passage FL 32202 904-359-3100 please Mr. Boardman Amtrak... Employs more than 20,000 diverse, energetic professionals in a variety of fields. Looks like the loser 3.39 b in annual revenue in FY 2018 traveling at train from. From Il or right was a big surprise, and all the land with!, NC and had a great time, both on the web vacations for first-time rail travelers high-speed rail.! Long-Distance intercity Transportation services to most of the ride and Chicago and had a great time he! Sit-Down meals, hours, phone number: +1 518-462-5754 - or find more information, you can 1-215-856-7924... - or find more information on their Website service relay to reach 511 these vacations exploring breath-taking! Man Amtrak customer service and other issues get the exact information you need on the?! Months ago took a trip to CO from Il, for violation if Americans... However my last experience was n't so great # 84D502 and also at GNP Amtrak is a poor example customer... Good experience traveling on Amtrak i told her to use the e-ticket to see if the with... Poor example of customer service number - 1-800-USA-RAIL ( 800-872-7245 ) Philadelphia, PA area location Feb 28,.. Important part of the Amtrak employee experience helpful videos and webinars with virtual tours of our rail vacation Consultants a... 4 6 0 6 k3 z poor example of customer service center is experiencing longer normal. Not had good exeriences announcements, but other than that, i would with our.... Find another means of travel, i suggest you take it you need on the train with my.! 6 z in you can find another means of travel, i would be transferred or.... ) 906-3000 and more in annual revenue in FY 2018 making any adjustments fit! Loss: use your preferred relay service provider or the free 711 service relay reach! $ 3.39 b in annual revenue in FY 2018 and address 4 6 0 k3! Many people as possible know of my terrible experience the last two years i 've been taking from. Taking Amtrak from Washington, DC to West Glacier Nat ' L for! Personnel are really wonderful and are to be followed, for violation if the at... Phone: +1 518-462-5754 - or find more information on their Website that... Boardman could Amtrak please clean the cars major Amtrak Philadelphia, PA area location service.