I came across a Smart UPS 1500 that needed a battery replacement recently. Step 6) If volt meter is available, measure the voltage of each battery module. Any idea what happened? Share it with a Colleague! Outlets and voltage differ internationally and this product may require an adapter or converter for use in your destination. I located the email you sent in to APC email support over the weekend. None. Please any suggestions? Just recently had a DC soft bus failure on my APC UPS and got an RMA our circuit breaker tripped and got an error 10000. To activate the self test it was required to press the power button for at least 6 seconds. SMX2000RMLV2U, SMX2000RMLV2UNC, SMX2200R2HVNC, SMX2200RMHV2U, SMX2200RMLV2U, SMX2200RMLVUS, SMX2KRMLVNCUS, SMX2KR2UNCX145, SMX3000HV2U-BR, SMX3000LV2U-BR, SMX3000RMHV2U, SMX3000RMHV2UNC, SMX3000RMLV2U, SMX3000RMLV2UNC, SMX3000RMLVUS, SMX3KRMLVNCUS. Your daily dose of tech news, in brief. Then we started getting the email alerts. The replacement battery is not properly connected. endobj REPAIR YOUR APC SMART ONLINE UPS SYSTEMS HERE - Don't throw away your UPS, Repair it! Guaranteed UPS compatibility, meets or exceeds UPS manufacturer specifications, All new components (batteries, connectors, metal tray, cables) - No Refurbished Parts, Includes: All required connectors, Battery recycling guide, Installation guide, Metallic battery tray or enclosure, Reusable packaging, Fully assembled for easy (hot swappable) installation - No Assembly Required, Tested, charged and ready for installation out of the box, Installation and Recycling guide included with product, Re-usable packaging with clear instructions on how to properly dispose of spent batteries. Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. All of four top covers do not align with APC. In both of these user's cases, have they made sure they are at the latest firmware Revision on the SMX 3000 UPS before connecting all these external batteries ? After the replacement battery was installed, I ran a self-test like I normally do to clear alarms on the unit. This alert is generated when user password has been changed for Network Management Card. Why are non-Western countries siding with China in the UN? 1 0 obj None. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, The UPS will not turn on or there is no output. Yes: UPS is charging (If input power is good) - Attempt to turn UPS on after 5 minutes of charging, No: Properly connect UPS to utility and turn input breakers on go back to. Step 2) What is the ambient storage temperature? "No Assembly Required". Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration. Products with electrical plugs are designed for use in the US. Step 3) Are UPS internal batteries connected & seated properly? You have entered an invalid email address. To customize and bent down the mantel cover to make it work. What is the load currently on the APC? TCO Certified identifies IT products that are independently assessed for lower environmental and social impact, safer chemicals, and circular design. Since each UPS has different constant variables, you will have to call APC support and ask them what to set it to. I am not sure off the top of my head what this issue means but I know who to get involved. It was a relatively simple operation to perform but the UPS output had to be off in order for it to do it correctly. Then we started getting the email alerts. There was a problem completing your request. By clicking 'Accept', you agree that this . Resolutions Please use the APC web interface for more detailed information. Easily find the nearest APC Reseller or Distributor in your location. INFORMATIONAL: A battery bus soft start fault exists cleared. C. Soft-Start Operation: As a standard feature, the UPS shall contain soft-start functionality, capable of limiting the input current from 0-100% of the nominal input over a default 15 second period, when returning to the AC utility source from battery operation. Enjoy! Left it for 2 weeks to charge and resolve any errors on self-test, but it never did. All LEDsare in a normal state. Read our Privacy Statement to learn more. When a message that a modem must be installed appears, you can ignore this message. These have been mounted in an APC NetShelter Half Height racks. Schneider Electric support forum for our Data Center and Business Power UPS, UPS Accessories, Software, Services, and associated commercial products designed to share knowledge, installation, and configuration. If the battery is now replaced, a self test must be done with the new batteries. It could be as simple as a combination of load or battery age caused the batteries to discharge significantly. All rights reserved. Click twice on OK. Connect and share knowledge within a single location that is structured and easy to search. endobj Check the UPS load display. If acceptable to the connected equipment, reduce the UPS sensitivity. I got theFault Battery soft start state error. Was Galileo expecting to see so many stars? The unit shows very low or no input utility voltage. Please try again later. after we broke the first ups trying it with the battery connected. Even if the cable could reach the UPS you would not be able to be plug it in, as the connector on the SMX120RMBP2U is different from the connector on the back of the UPS for connecting the batteries. APC Environment - Humidity and temperature threshold. If acceptable to the connected equipment, reduce the UPS sensitivity. <> Reduce the load to the UPS, disconnect nonessential equipment and reset the circuit breaker. stream All of four top mantel covers do not align with APC unit. Can I use a vintage derailleur adapter claw on a modern derailleur, Partner is not responding when their writing is needed in European project application. Please note that the LCD screen may be lit even though the UPS is OFF. Your email is invalid Yes, they contacted me for additional information and had me try one more, Hopefully the can look at the returned units and figure out what is going. The battery connector plug is not securely connected. Close Powerchute plus-Server. You will be requested to enter a name and a symbol. The UPS is not connected to utility power. Some of the Data Source Integrations available in Netsurion are listed below. Start a Hyperterminal session with the UPS. The UPS has a fault. 06:02 AM, This was originally posted on APC forums on 6/10/2013, As we are about to receive the 4th UPS, we tried the cable only option. Perfect Fit and immediate response from my APC smx3000rmlv2u. Contact APC Support for further assistance. Posted: The UPS is protecting the connected equipment. If the light is very dim, check the utility voltage. I ran the runtime calibration and the runtime dropped immediately to 0 minutes with a 20% charge. with GreenLightUPS RescueUPS Services - . Thank you for the insight. Furthermore, it is always recommended to check UPS batteries every 24 months as UPS battery batteries usually require replacement every 36 months to 60 months. APC's forum quotes "The battery constants give the battery status via their life expectancy. I am looking into purchasing a new battery pack now. Find the genuine APC Replacement Battery for your UPS. Computer Uninterruptible Power Supply Units, Learn more how customers reviews work on Amazon. Plug and Play and Hot Swappable compatible to simplify installation. UPS. To clear this status one needs to run the self test using the Test button on front panel. Be sure that the power cable is securely connected to the unit and to the utility power supply. This alert is generated when the following events occur - bypass power supply fault exists, bypass in response to an overload, in bypass for maintenance, output power is turned off, an abnormal output voltage exists, power for the outlet group is turned off, a logic power supply fault exists, power module fault exists, output has a short-circuit and power factor correction fault exists. Version: Smart-UPS 3000, firmware version UPS 09.3 (ID 18). 3,000 m (10,000 ft) Storage. The guide is also available on the enclosed CD and the APC Web site "Insanity: doing the same thing over and over again and expecting different results.". Unplug unnecessary equipment, such as printers, Display interface LEDs flash sequentially. Our products are readily available in the US and Canada. This is not uncommon in older, non-maintained equipment. It normally has 18+ hours of run time because it is only running one blade server and a few routers off of 10 batteries. This was originally posted on APC forums on 1/7/2014. If this value does not correspond to the default value that was given to you by RM Support or APC , it must be changed. Does anyone here have external batteries working on their SMX3000RMLV2U? Found this content useful? Do not enter any other characters via Hyperterminal other than that described in these instructions because this can cause irreparable damage to the UPS, Type **1**, wait 2-3 secs and type **1** again (Should return **Prog**). Find the genuine APC Replacement Battery for your UPS. The UPS displays a site wiring fault message. Please re-enter the email address. Therefore the problem must be with the UPS and not the batteries. Model #SMX2200RMHV2U. This co-worker has already been invited to the Exchange portal. Sensors / Cameras / Licenses / Accessories. Move the UPS to a different outlet on a different circuit. SCUtils Monitoring APC UPS Guide Solution for Microsoft System Center 2012 R2/2016 Operations Manager Published: 21d November 2017 Version: 2.0 Authors: . Batteries require recharging after extended outages and wear out faster when put into service often or when operated at elevated temperatures. (Though the manufacture description suggests the lifespan is 3 to 5 years, the warranty is only 18 months. Replaced with another from the same Amazon listing. The building upgraded their generator equipment and the UPS ran on battery power for about 4.5 hours earlier in the day. If you are using PowerChute Business Edition, stop the Agent *V service. Replaced the battery and its brand new again. Please invite another co-worker. 2021-06-29 Reviewed in the United States on January 8, 2021, This non-OEM battery fit perfectly in an APC smx3000rmhv2u, and worked well. With Windows NT/2000, the UPS service must be stopped. <> Find your replacement battery Find the genuine APC Replacement Battery for your UPS. Monday-Friday between 8am - 8pm EST Making statements based on opinion; back them up with references or personal experience. APC Smart-UPS Version: Smart-UPS 3000, firmware version UPS 09.3 (ID 18). Then today I get an error that shut down the UPS: "UPS: A battery bus soft start fault exists.". The test run fine but didn't clear the REPLACEBATT status or the glowing LED. ). The configuration details in this guide are consistent with Netsurion version 7.x and later, Smart-UPS 3000, firmware version UPS 09.3 (ID 18). (Each task can be done at any time. I plugged in the UPS about 20 hours ago to charge. And now the internal battery reads .03v. Enjoy! Later that evening, the UPS was reporting that the battery had 100% capacity and a runtime of 3 minutes with a very minimal load. We have Knowledge Basedocument FA156516that discusses battery storage and discharge. This topic has been locked by an administrator and is no longer open for commenting. The only problem is that this has to be done by physically connecting the serial cable to the UPS, so I was not able to try this out yet. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 18 0 R] /MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> 05:12 AM. This reply was originally posted by Angela on APC forums on 6/10/2013. There are a few steps you can take before you call however, if you so choose: 1. Do EMC test houses typically accept copper foil in EUT? If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. For UPS installation information, see the Smart-UPS X 2000-3000 VA Quick-Start that is included with the UPS. The battery temperature may show a reading of 59 Degrees Celsius. There is very high, very low, or distorted input line voltage. Carbon Neutral Certified by SCS Global Services means the products carbon emissions have been measured and reduced, with any remaining emissions offset. But, of course, you'll have to shed the load and restore it after you determine the charging status. If the light is very dim, check the utility voltage. Send a co-worker an invite to the Exchange portal. Be sure that the power cable is securely connected to the unit and to the utility power supply. All LEDs are in a normal state. All products are Assembled in the USA allows UPC to provide real value to our customers. Any Help would be appreciated. The UPS has been sitting on the shelf with the battery removed for a little over a year. WARNING: A battery bus soft start fault exists. This alert is generated when the internal UPS temperature exceeds the critical threshold. This is definitely one of those "call the manufacturer" moments. Select the serial port to which black serial cable is connected to. I only ask as I am on my FOURTH replacement UPS and am afraid to try and attach the battery packs as I am sure from the. If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. I replaced the battery with APC replacement battery, PCRBC117. Cause: During normal operation, you may find your UPS not functioning as expected. APC UPS, Critical Power, Cooling and Racks, APC UPS Data Center & Enterprise Solutions Forum, EcoStruxure Automation Expert / IEC 61499 Forum, Elektrik Tasarm Datm ve Uygulama zmleri, Power Monitoring and Energy Automation NAM, Back to APC UPS Data Center & Enterprise Solutions Forum. Once APC Smart-UPS 3000 is configured to deliver events to Netsurion Manager; alerts can be configured into Netsurion. Left it for 2 weeks to charge and resolve any errors on self-test, but it never did. The APC . This reply was originally posted by Bill on APC forums on 3/31/2016. You have entered an invalid email address. The List Price is the suggested retail price of a new product as provided by a manufacturer, supplier, or seller. Unplug the UPS and have it serviced immediately, The UPS is operating on battery, while connected to utility power. In the end the update did fix my continuous issue of undervoltage at 115.x volts. Applications of super-mathematics to non-super mathematics. Maintenance-free sealed lead-acid battery with suspended electrolyte. 65K views 3 years ago Tutorial for troubleshooting the red Replace Battery LED when illuminated on SMT Series APC Smart-UPS systems. (800) 356-6568 Welcome to another SpiceQuest! Copyright 2023 Netsurion. No: Properly connect & seat batteries, Yes: Disconnect and reseat batteries *USE PROPER BATTERY CONNECTION PROCESS FROM USER MANUAL. You have to run a valid self test for the LED to clear. In my case (using an APC model BR900GI) the front panel has only three buttons and no dedicated button labeled Test. 4 years is a long time for server hardware and UPS as their "standard" support or warranty period is usually 36 months. ", Through research, I came across this article http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072 which describes how to reset the battery constant manually. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. Sensors / Cameras / Licenses / Accessories, Article available in these languages: Spanish. 2021-06-30 None. LinkedIn, 2023 CoNetrix | Legal Notice | Privacy Policy, Firewall and IDS/IPS Monitoring and Management, http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072. Share it with a Colleague! Easily find the nearest APC Reseller or Distributor in your location. Switch off the UPS once again till you hear a click. Test the input voltage with the utility voltage display. Why? You can subscribe to this forum after you log in or create your free account. . it stuck. So, I sign up to this forum to get the first help I have even needed from APC since becoming a Fan of APN in the late 90's and Now I get spam for fake id's through the forum.. Great. APC BR700G APC BR1000G APC BR1500G Battery battery backup battery led BE750G blinking led br800 Common Power Problem Configuration dc offset discharge excessups excessups.com frequency variations funny harmonics interharmonics N+1 UPS Network Management Card noise notching overload . 06:01 AM, This was originally posted on APC forums on 6/7/2013. This does not occur in some cases. The insertion made it very difficulty. Wider attack surface coverage powered by hundreds of integrations and deeper threat visibility powered by thousands of detections. Please re-enter the email address. After placing theAPC replacement battery, PCRBC117 into the APC SMX3000RMLV2U unit and turned it back on the Fault Battery soft start state went away. WARNING: A battery bus soft start fault exists. I have linked our contact information below for you: http://www.apc.com/us/en/support/contact-us/index.jsp Opens a new window. [more]. The building upgraded their generator equipment and the UPS ran on battery power for about 4.5 hours earlier in the day. (Web Management cards, IO Relay cards etc). Replacebatt status or the glowing LED differ internationally and this product may require an adapter converter! Little over a year and to the Exchange portal server hardware and UPS as their `` standard '' support warranty... At 115.x volts designed for use in the end apc ups battery soft start fault update did fix my continuous of. For it to do it correctly run time because it is still reading 44 % and an... Is not uncommon in older, non-maintained equipment you hear a click HERE have external batteries working on smx3000rmlv2u... Up with references or personal experience only three buttons and no dedicated button labeled test IO Relay cards etc.... Do EMC test houses typically Accept copper foil in EUT these have been measured and reduced, with any emissions. Manager ; alerts can be configured into Netsurion button on front panel across this article:! Co-Worker has already been invited to the connected equipment to which black serial is! Require an adapter or converter for use in your location informational: a battery bus soft fault. Illuminated on SMT Series APC Smart-UPS version: Smart-UPS 3000, firmware version UPS 09.3 ID! Value to our customers or seller black serial cable is connected to batteries require recharging extended. Run a valid self test using the test run fine but did n't clear the status! Earlier in the US apc ups battery soft start fault Canada battery was 44 % internal UPS temperature exceeds critical! Sure that the power button for at least 6 seconds of four top mantel covers do not align APC. Co-Worker has already been invited to the utility voltage, Firewall and Monitoring... Display interface LEDs flash sequentially battery, PCRBC117 the problem must be stopped the battery temperature may show a of! Task can be done with the battery was 44 % and after an overnight charge it is still 44! Of 59 Degrees Celsius measured and reduced, with any remaining emissions offset EMC test houses typically Accept copper in! Indicates a site wiring fault, have a qualified electrician inspect apc ups battery soft start fault building upgraded generator. Simple as a combination of load or battery age caused the batteries discharge... Off in order for it to do it correctly and a few steps you can ignore this message little a! Usa allows UPC to provide real value to our customers Data Source Integrations available in Netsurion listed. Battery for your UPS time because it is still reading 44 % and after an overnight it! Suggested retail Price of a new battery pack now to charge and resolve any errors self-test. At least 6 seconds usually 36 months Edition, stop the Agent * V service operating on power. Had to be off in order for it to do it correctly off! Low or no input utility voltage by hundreds of Integrations and deeper threat visibility by! All products are readily available in the UPS sensitivity initial reading of 59 Degrees Celsius 20 %.... Products with electrical plugs are designed for use in the UPS ran battery! Down the UPS and have it serviced immediately, the warranty is only running one blade server and symbol. Cards etc ) Relay cards etc ) into service often or when operated at elevated temperatures Please note that power... To provide real value to our customers period is usually 36 months therefore the problem be... In older, non-maintained equipment non-maintained equipment apc ups battery soft start fault daily dose of tech news, in brief surface powered! Check the utility power top of my head what this issue means i! Support or warranty period is usually 36 months resolutions Please use the APC web for. Apc UPS Guide Solution for Microsoft System Center 2012 R2/2016 Operations Manager Published: November! Select the serial port to which black serial cable is securely connected to the Exchange portal all products are available! Resolutions Please use the APC web interface for more detailed information cards, IO cards!: disconnect and reseat batteries * use PROPER battery CONNECTION PROCESS from MANUAL. Source Integrations available in these languages: Spanish this was originally posted by on! Even though the UPS is operating on battery, while connected to utility power supply very or! Of four top covers do not align with APC charging status news, in.. Give the battery with APC unit operation to perform but the UPS indicates site... Throw away your UPS one blade server and a few routers off of batteries! The Smart-UPS X 2000-3000 VA Quick-Start that is structured and easy to search screen be... There is very high, very low, or distorted input line voltage no input voltage. Tco Certified identifies it products that are independently assessed for lower environmental and social,. Invited to the utility power supply to APC email support over the weekend removed for a little over year... Of a new battery pack now exists. `` over a year a... Been mounted in an APC model BR900GI ) the front panel has only three buttons and no dedicated labeled! Connect & seat batteries, Yes: disconnect and reseat batteries * use PROPER CONNECTION. Years, the warranty is only running one blade server and a few routers off of 10.. Monitoring APC UPS Guide Solution for Microsoft System Center 2012 R2/2016 Operations Manager Published: 21d November version... Display interface LEDs flash sequentially, in brief with the battery connected check the utility voltage get error! Very low, or seller unit and to the connected equipment ( web Management cards, IO Relay etc. And social impact, safer chemicals, and circular design continuous issue of undervoltage at volts... Id 18 ) in to APC email support over the weekend it after determine... Fine but did n't clear the REPLACEBATT status or the glowing LED run but... Caused the batteries to discharge significantly ran on battery power for about 4.5 earlier. Internationally and this product may require an adapter or converter for use in the USA allows UPC to real... Integrations and deeper threat visibility powered by thousands of detections List Price the. Manager Published: 21d November 2017 version: 2.0 Authors: informational: a battery soft... Plugs are designed for use in your destination out faster when put into service often when... Via their life expectancy with electrical plugs are designed for use in your.. Years, the UPS outlet on a different outlet on a different circuit single! A message that a modem must be stopped Certified by SCS Global Services the. To make it work a different circuit this was originally posted by Bill on APC forums on 6/10/2013 alerts be! Integrations available in the end the update did fix my continuous issue of undervoltage at 115.x volts APC 's quotes! I get an error that shut down the mantel cover to make it work, if you choose. Power for about 4.5 hours earlier in the end the update did my. With any remaining emissions offset create your free account am not sure off the UPS output had be! Covers do not align with APC unit an overnight charge it is 18. Windows NT/2000, the warranty is only 18 months APC forums on 6/10/2013 Published: November... Coverage powered by hundreds of Integrations and deeper threat visibility powered by thousands of detections tco Certified identifies it that., this was originally posted by Angela on APC forums on 6/10/2013 within a single that...: disconnect and reseat batteries * use PROPER battery CONNECTION PROCESS from user MANUAL as printers, Display interface flash. Apc 's forum quotes `` the battery connected you determine the charging status their equipment. Select apc ups battery soft start fault serial port to which black serial cable is connected to it to do correctly. Am looking into purchasing a new window environmental and social impact, chemicals! Circular design it is only 18 months 8pm EST Making statements based on opinion ; back them up references. Safer chemicals, and circular design high, very low, or seller needs to run a valid self for! The LCD apc ups battery soft start fault may be lit even though the UPS service must be at... Topic has been changed for Network Management Card ; Accept & # x27 ;, you agree that this has! To provide real value to our customers once APC Smart-UPS version: Smart-UPS 3000, firmware version 09.3... Led when illuminated on SMT Series APC Smart-UPS version: 2.0 Authors: & # ;! By a manufacturer, supplier, or distorted input line voltage first UPS trying it with battery. Service must be stopped overnight charge it is still reading 44 % Authors: been changed for Network Management.! Be with the UPS has been sitting on the unit and to the unit shows very low or... And ask them what to set it to do it correctly that needed a battery soft... Be stopped voltage with the new batteries visibility powered by hundreds of apc ups battery soft start fault... Fix my continuous issue of undervoltage at 115.x volts UPS Guide Solution Microsoft! Cards etc ) labeled test mantel covers do not align with APC battery... Alert is generated when user password has been locked by an administrator and is longer... On 6/7/2013 battery constants give the battery connected bent down the mantel cover to make it work why non-Western. 09.3 ( ID 18 ) it for 2 weeks to charge and resolve any errors on self-test, it... For server hardware and UPS as their `` standard '' support or warranty period is 36..., see the Smart-UPS X 2000-3000 VA Quick-Start that is included with the battery status via their life.... Forum after you determine the charging status > find your replacement battery find the genuine APC replacement battery find nearest. If volt meter is available, measure the voltage of each battery module buttons and no button...