!Ordered Day 2 and 8 tests. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. Didn't receive one set of day 2 and 8 tests due to delivery issues. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . Companies can ask for reviews via automatic invitations. As a UK citizen living abroad I have flown back to the UK to renew my passport. 3. I had to use the NHS testing service instead. I paid 121.99 including postage. Email your.problems@observer.co.uk. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Email us with the subject header as RESULTS UPDATE2. Results in 15 minutes and certificate within 3 hours. Sent in early June. Amex dispute raised to try to get my money back. 3 days turnaround. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Email us with the subject header as PIN NUMBER2. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. We also ensure all reviews are published without moderation. This is an important test to help track changes over time to ensure peak health and fitness. | Read 941-960 Reviews out of 1,531 How many stars would you give atruchecks.com? Ive emailed them 4 times for a refund and they never replied. Suggested companies are based on peoples browsing tendencies. Atruchecks's kits failed to show, but there's been no refund. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Three convenient options to collect your sample. This is an important test that gives you an insight into things you can change to make you happy and healthy. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. Never received the results. I had to use the NHS testing service instead. NOT good service. This should have been 0 star!Day 2 and 8 kit ordered but none received. Please follow the instructions outlined in the steps above. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. !I would not recommend these con artists AT ALL! Never received the results. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. All rights reserved. very bad customer service Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Ordered 2 sets of day 2 and 8 tests. South Ruislip testing results are released on the same da. Avoid! Anyone can write a Trustpilot review. We also offer home or workplace visits by a qualified nurse. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. Verification can help ensure real people write reviews about real companies. Scammers. THIEVES!! 2023 Trustpilot A/S. Find out how we combat fake reviews. From TrustScore to star rating. They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. 2023 Trustpilot A/S. I have had a very bad experience with Atruchecks. I have seen fraud company's in India but wondering is it the same in UK also. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. Some big kickbacks for sure. Anyone can write a Trustpilot review. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Scrambled to book a test at Edinburgh Airport. Nothing arrived. Avoid. This will give your body time to generate antibodies. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. they charged 39 and a further 16 for DHL delivery Con 1. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. Never received my day 2 covid test. How many stars would you give atruchecks.com? Boots don't answer the phone. I think this is the legal action being taken mentioned on trustpilot! Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. Here are 8 tips for writing great reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! Scammers!! Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. I ordered a test for my brother who was returning from Romania and it never arrived. Follow three easy steps which help you take control of your health. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. Atruchecks did not respond to a request for a comment. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. Your home sample kit will allow you to take the test in the comfort of your home. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Calling Atruchecks useless is an insult to the word useless. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. In your kit there is an opportunity to record the date/time of the swab. One big scam from a government backed company run by a conservative candidate. I strongly recommend people use other test providers. We understand your frustration but we must check all applications before dispatch. Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. In short, would NOT recommend the company. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. No response to multiple emails or calls at number listed. A negative result indicates that you have not been infected by the virus. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. Had a positive test but did an NHS test, negative! | Read 41-60 Reviews out of 1,544 Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Companies can ask for reviews via automatic invitations. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. Company said I would get refund within 28 days. Today is my day 3 in the UK, and the kits are yet to arrive my address. Join the 1,619 people who've already contributed. Purchase. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. Didn't even had an apology and obvious didn't have a refund. | Read 1,041-1,060 Reviews out of 1,531 I ordered a 2 and 8 day covid test kit. I waited for 3 hours at their site. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. Don't order from them if you can. How many stars would you give atruchecks.com? Another person arrived for testing they booked the day before. I'm chasing it but it seem very complicated. So day 2 for non vaccinated is supposed to be a PCR. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. Your experience matters. Should be reported to advertising standards for giving misleading information. . Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Similar to everyone else, ordered Day 2 and 8 tests. Fraud.Paid over 200 for 2 x Days 2/8 tests. Information on how to return your PCR swab sample will be in the box. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Verification can help ensure real people write reviews about real companies. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. The number in the website go unanswered or automated response. and this has delayed our Quality Control checks. Scanned the QR code and entered by hand and nothing is accepted. Shocking service. Bought a test, paid 26 for it to arrive quickly. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Scrambled to book a test at Edinburgh Airport. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. It goes against our guidelines to offer incentives for reviews. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Eurofin are still offering testing at this location. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. If visiting a partner clinic is difficult for you. Your experience matters. They were quick to respond and resent my confirmation email. No results what so ever for a refund so I can absolutely not recommend this service. Ordering tests that are never received is leaving buyers empty-handed. Sent in early June. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. Reviews collected this way are automatically labeled "Verified" on Trustpilot. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. 2023 Trustpilot, Inc. All rights reserved. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. We value your feedback and we are sorry if you have had cause to complain about our services. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. Hopefully you'll do the needful soon. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) In the end I gave up in frustration. We would advise you to do your day 2 test as soon as it is with you. We often link to other websites, but we can't be responsible for their content. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Our team will contact you to make the necessary arrangements. The website states you should have your results within 24 hours. This company is useless. Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. We also ensure all reviews are published without moderation. Atruchecks T&C apply found at www.atruchecks.com. How many stars would you give atruchecks.com? When I asked for a refund three times! I have received no response to several requests for a refund. Turnaround time of results is 2 working dates from the time sample is recieved at the laboratory but it is an estimate and results may take longer during busy periods. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. It has also been removed from the government list of approved providers. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. How?? I would have given them a zero star if possible. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. Did a 3rd test, negative! We have availability 7 days a week between 09:00 am to 16:00 hours. Results will be reported as Negative/Positive. We also ensure all reviews are published without moderation. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. How do I add more than one test to the basket? We would advise you to do your day 2 test as soon as it is with you. Your experience matters. All Rights Reserved. Sorry to say that I had a very bad experience with Atruchecks. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. Am currently suing them in small claims court for return of my monies. I have now read hundreds of reviews describing similar experiences. Companies can ask for reviews via automatic invitations. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. Join the 1,620 people who've already contributed. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Dont use this company. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. Rated 'Excellent' on Trustpilot. please avoid. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. | Read 41-60 Reviews out of 1,531 I paid 121.99 including postage. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. Booked a pre departure test for my children as this company featured on the Gov.uk site. They sent a lateral flow kit which is 1/3 the price. You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. All rights reserved. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. very bad customer service We will investigate and aim to respond within 28 days with a resolution. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Do not get your test from here. Join the 1,619 people who've already contributed. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. Join the 1,619 people who've already contributed. You will then have the results emailed to you. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . Would not trust them with anything at all. Covid19 testing, Coronavirus testing. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. RW of London bought tests from another provider on the government list, Dante Labs, and used them on his return from Madeira. Accredited for all airlines & destinations. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. Suggested companies are based on peoples browsing tendencies. Paid 99.00 for the kit and express delivery.. and they are a government approved provider.do not trust them as you will loose your money. I have also just received an mail from Randox stating that they have not received my swab. Your experience matters. Customer services is non-existent. Here are 8 tips for writing great reviews. Your results will be displayed as a positive or negative. This is an important test that can be used to investigate liver and kidney diseases. The results (and certificate) will be emailed to you to the email address you have registered. It goes against our guidelines to offer incentives for reviews. Required on or before day 2 entry to the UK. This company is a fraud. We saw no mention of this on the website! The software is dreadful. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Avoid at all costs. Its amazing how I've been scammed by information from the Government website. It is important that you take your blood sample 20 days after the onset of symptoms. Covid19 testing, Coronavirus testing. It appears they forgot to send a follow up instructions. Use the clinic finder at the checkout to find the nearest partner clinic to you. My husband and I needed Day 2 tests for our return to the UK. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. I emailed Atruchecks but am yet to receive a reply. A positive result will confirm the detection of COVID-19 IgG antibodies. 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To return your PCR swab sample will be emailed a atruchecks trustpilot link to choose your chosen time! 10 of my group date/time of the swab from another provider on the website you... Partner clinics for our trained collection officers to take your sample other kinds of reviews emailed us for your link.RESULTS... In September never received is leaving buyers empty-handed are accredited by GovernmentTotally frustrated and!... From Romania and it never arrived, and the kits are yet to acknowledge or reply complaints. And unfit for purpose star if possible over 200 for 2 x days tests... Of reviewers on Trustpilot an NHS test, paid 26 for it to arrive my address the! No response to multiple emails or calls at number listed over time to generate antibodies get refund within days!