TV, landline and mobile bundle deals. First of all, you will need to know everything about the deal that you want to get. However thats not the full picture they also have the aim to retain as many precious customers as possible. 1.2 Understand how Sky and Virgin Media will convince you not to cancel. BT TV always includes broadband. Many have not only beaten the price hike, but saved even more too, with some reducing their bills by hundreds of pounds. loads of free ways to watch movies and TV shows. They often have to grapple with clunky computer systems, too. Virgin Media has a bundle with BT and Sky Sports Channels in 4K. But before you call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone to tell Virgin Media you're leaving, we strongly recommend . We use cookies to help give you the best experience on our website with improved personalisation, analytics & advertising. Learn also here how to haggle with Virgin Media and get the best deal for you! The more you will use it, the faster your broadband speed needs to be. It helps to have a plan. Hello everyone! And if you're already out of your initial contract term, you could already be overpaying for your Virgin service by a very large margin. When does my Virgin Media contract end? Virgin Media is a British telecommunications company which provides mobile, home phone, television and broadband services in the UK. Sky does have a slightly quicker upload speed, but there's not too much in it. Im actually a believer that both companies offer a pretty good product but they should be considered a premium offering as theyre not cheap. Date of experience: 23 February 2023. This is an expensive thing to do, so it often raises pries to cover these costs. 2. See what internet speeds are available and compare prices for any postcode in the UK. 14 day returns policy. We and our partners use cookies to Store and/or access information on a device. Pick a day that you are feeling good and positive and make the call with patience. I ignored it and told them I was cancelling. Or browse by product: TV packages. A lot of people find the concept of negotiation intimidating but I assure you this will be easy and this page will give you an idea of what to expect. But there's an exception for the following groups: Those on a Virgin Media Essential broadband deal, which is available to people receiving financial support like Universal Credit, All other customers who are considered 'vulnerable'. Virgin Media is one of the hardest broadband providers to haggle with. Turn down the offer saying you have been offered a good deal with BT or Sky, dont tell them how much etc. If you have time and energy, try to negotiate for a little longer and see if you can get something more! At Virgin Media, you can only get cable TV packages as a bundle with broadband and home phone. An example of data being processed may be a unique identifier stored in a cookie. So, to know if its worth getting a cable TV deal with Virgin Media, you will need to check Skys options for the same type of channels. This is partly to understand where they can honestly save you money, but also a way of getting you feeling nice and happy about those shows you watch on Sky/Virgin Media! You can also get a contract for 12 months or even go contractless and pay month by month. Try and work out what package is closest to what you have now vs. what the rival offering and what the price difference is. Notify me of follow-up comments by email. Virgin Media price increase 2023: what can customers do. You can find out what's available in your area by entering your postcode on Virgin Medias website. Virgin Media covers it all. Prices of Virgin Media services may rise during contract. But you best be quick once you're told about your price increase, because you'll only get a 30-day window to end your current agreement. Its simpler than you think! Their speed ranges from 63Mbps to 67Mbp. You will be paying an expensive exit fee if you decide to leave your contract early. IMPORTANT NOTE: If you check for this same selection on BTs website, you will pay 65 per month. Before I knew it, they had cancelled my package. Existing Virgin TV customers with a V6 box can upgrade to the new platform through a simple over-the-air update.. 3. I went through to cancellation aka customer retention and got a discount of half price.". And if you have any questions on approaching Sky and Virgin Media, just leave them in the comments below. Virgin Media doesnt make all the information about their packages clear. Secondly, you'll likely also be moved onto much more expensive out of contract prices when your term ends too. This can lead to confusion and misinformed customers. Virgin Media has officially announced a price increase for millions of broadband, TV and home phone customers in 2023. Getting Sky TV, broadband and phone line along with Sky Go AND Netflix top subscription. Check out Virgin Media TV deals. Does Virgin Media offer mobile data on the London Underground? I recommend when they offer you each one saying youd like to think as a whole, rather than agreeing to each piece there and then. I had this exact issue with Sky a few years ago. You can use phrases like: You can even rehearse before making a phone call to make sure you get the right tone. This deal used to be even cheaper, but broadband providers have the practice of increasing their prices every year. Can I get out of my contract with Virgin Media if Im not happy? Inform them of your intention to cancel service (28 day notice). Virgin Media customers could make use of a money-saving hack which could save them more than 300 on their gigabit broadband for the next two years - as well as securing nine months free . So you may want to consider doing so if you can find a cheaper deal elsewhere. But if you pay a high monthly price for your service, your monthly cost could increase by as much as 10, or 120 per year. In order to use these WiFi routers with your Virgin Media installation you will need to do a few things. 1Gb Broadband + Bigger TV. They wont do the best they can to keep you in the house. About 3 weeks after Id signed up with BT, Sky rung me back and offered me 10 months (from February to the New Year) absolutely free TV, and a great deal on phoneline and broadband!! This information should be on the original contract you signed, you can check in your online account or you can ask the agent on the phone. However, BT, Sky and others do allow existing customers to re-contract on new customer prices, Virgin is one of the few ISPs that still doesn't. Indeed this is the case, it is generally assumed (although there is evidence for it), that VM make a loss on the 'new customer' prices, but expect to make it up on the grounds that the vast . Changing prices is never an easy decision, which is why, unlike other providers, this is our first cable price change in 18 months. Virgin Media. The stressful issues you've had in the past are going to do you good now. Virgin Media has a 14-day money-back guarantee and if you are not happy with their service, you can cancel your contract within the first 14 days. Its very likely you will get something. Understand whats included in your current package, including: -, What broadband speed you pay for, and if possible, what broadband speed you actually get, Check the detail of your broadband bill, as you could be paying for extras like security that you dont need, or have other solutions for, Whether you pay for inclusive home phone calls you may not use, What TV channels are included in your package and what channels you mainly watch, How much is your monthly bill and how much of it is a fixed vs. variable cost (e.g. It's possible you'll be eligible for a free upgrade, depending on what offers/promotions we have running at the time - get in touch, and we talk you through your options. Most of the other broadband providers in the UK will offer standard broadband for around 30 per month. If you can, dont accept the first offer. This is because it operates on its own network, so unless you can also get full fibre broadband where you live, it might be the fastest you can currently get. Its not always easy to get in touch with them, as its the last resource broadband providers put into practice. You know that you are paying more than new customers and youd like to be rewarded for being a loyal customer, You want to get a fairer price for your services, If you arent already, ask to speak to the, Sharing an absolute maximum budget per month and the minimum services you require, Having information from other websites to use as leverage, as Virgin Media wont want you to switch to another provider. This broadband deal is ideal for busy households with five to nine devices inside. You can cancel and switch to another provider with very little fuss. Winner: Virgin Media. Its all psychology. Theyll ask to understand what services you use and what you watch. Virgin Media is a perfect example of a Virgin Media is a perfect example of a lack of customer loyalty. Another customer said: "Had a letter from Virgin Media this week. Virgin Media M250 with Volt includes an O2 mobile SIM with 10GB of monthly data. Accounting for setup fees and contract requirements, Virgin Media holds an overall value score of 75/100, which is better than 34 other providers in their service area. Now Sky and Virgin Media may potentially play a clever little trick at this point. A comparison site, such as BroadbandChoices or Uswitch, will help you find the best deal for free. Tell the team that you're considering leaving, and they may be able to offer a better deal. Virgin Media has a variety of TV packages that offer broadband, TV and home phone as a bundle. Channels include Sky Sports, BT Sport, Sky Cinema and Netflix. However, not all is lost, because you'll be able to cancel your contract and switch to another broadband provider as a result. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Virgin Media bills will rise for many in March but you can haggle a deal, Martin Lewis reveals how to lower the price of your Netflix subscription after it hikes bills, Virgin Media customers explain how to save 276 a year and avoid latest bill hike, B&M shoppers rush to buy bargain garden must-have that scans at just 10p instead of 25, I'm a Toy Story superfan - my collection of movie memorabilia will sell for 40,000, One month until millions of households are hit by huge bill shock - how to avoid it, High street giant to close two depots putting 1,400 jobs at risk after shutting branches, Big change by broadband provider to cut bills for millions on Universal Credit and benefits, Six underused settings on your appliances - and they can slash energy bills by 280 a year, Five things you should buy at Tesco and the items to avoid, Hundreds considering taking on a side hustle or second job, revealed its intention to increase prices. So whichever provider youre with, go to their rivals website. They already alert you about four important things you need to know before leaving them: Keeping these four things in mind will make your cancellation process much easier. Find out more by reading our Cookie Policy. Check how much other people are paying for the same Virgin Media services as you, all you have to do is ask Is My Virgin Bill Fair? Its always also very useful to know if people have had success with other techniques so please let us know. For mobile upgrades only, call 789 from your Virgin mobile, or call 0345 6000 789 from any other phone. This is going to provide us with our script because we now have logic and evidence behind our decision. Virgin also offered him a free sim with 5gb a month of data and free calls and texts. And if you want to end your agreement early, you'll have to pay early exit fees based on how many months you have left. Today, it owns and operates its own fibre optic cable network, enabling Virgin Media to deliver superfast broadband to many areas in the UK. But as aVirgin Mediacustomer, you have 30 days to either cancel your contract or switch. Virgin revealed its intention to increase prices for some customers at the start of the year, adding between 2.50 and 4.50 to monthly bills. At the time of writing, you cant get Netflix on Virgin Media. If youve had some success using this guide and managed to get a good deal with Sky or Virgin Media Id love to hear about it in the comments! They said: "We called them and got the initial discount like you said then asked if they could do anything else, we got it down by 10 in the end by just calling them. The good news is, at this stage youre also completely free to cancel your contract and switch to a new provider at any time. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. According to our price guide in December 2022, the Virgin Media M125 Ultrafast package nearly doubles in price from 26 per month to 51 per month after the fixed-term contract ends. 1.4 Negotiate with Sky and Virgin Media Post-Cancellation Retention. If you compare them with Sky options and with BT options they are probably cheaper, but you can get more with Virgin Media. If you are getting a home phone deal mainly because it will make your broadband cheaper, its worth it. For other inquiries, Contact Us. Virgin's broadband speed is the fastest thats widely available in the UK at the moment. So you know you will be tied to them for at least one year and a half. Nope.". He decided to call Virgin after receiving a letter saying his monthly bill would increase by . At Virgin Media, you can only get home phone packages in a bundle. If you are getting a home phone deal mainly because you want to use the phone every day at any time, its definitely NOT worth it. If you plan ahead, you can have your new provider up and running with minimal disruption. Continue using site, 2023 ismybillfair.com (a trading name of Nineteen21 Limited). So, what can you do next? Virgin Media has the fastest accessible broadband available in the UK at the moment. Is it worth getting a home phone deal with Virgin Media? One customer saved himself a whopping 23 a month - or 276 a year. One thing to note that if you are offered a certain price and do not accept the offer at that time it's unlikely you will get a better offer at a later date or even one that matches the original offer. In my last article on how I saved 2,500 in a year, I highlighted that after doing a TV audit I had cancelled Sky, and saved quite a bit by doing so. Worst customer service from a big corporation that i have ever wxperienced. As mentioned above Virgin Media has a standard contract of 18 months. But they still managed to save money by switching instead, something which can save billpayers hundreds of pounds a year too. My price increase was 4.50 and thats the discount I was offered.". 16.00. Get the new iPhone 14 for just 33.50 a month with the 2GB data plan and receive AirPods (3rd Gen) for free. If you dont know how to choose a broadband package, read our full guide to understand how to make this choice. Ring them up, say you are leaving. CathyKelly totally agrree. I have been with them for at least 15 years and apart from the the landline (which went down a number of times!) However, if your contract is ending soon, you will receive a notification from Virgin reminding you of your end date and details of new plans you could switch to for a cheaper price. If you miss the cancellation period, you are left with two options, but neither involve a guarantee that youll be able to reduce your current bill: Negotiating the terms of your contract with Virgin Media in the hope of receiving an improved deal, Sticking with your current deal, if it still happens to be the best value offer that you can find, Choose between hundreds of broadband deals on Uswitch.com. Latest Deals has created a full guide for you to understand what you can get with Virgin Media and what your cheapest options are! The average increase will be 4.70 a month, or 56.40 a year. However, you will only be able to make calls on the weekends. You will need to compare their deals with other providers and see what works best for you. You can view our cookie policy here. If they are willing to sign a new Virgin Media contract, customers can get this upgrade for free. If you call just once, you will probably hear: I am sorry, but there is nothing we can do for you at the moment. So it definitely pays to find a new contract as soon as your end date approaches. HERE are Virgin Media customers' top tips for haggling a better deal: One customer said in a post: "Bit of advice for anyone else annoyed with the huge Virgin price hike.. when you go through to cancellations theres an automated option to discount your bill for six months. For example: -, Virgin Media broadband speeds are among the fastest in the country. The great thing about Virgin Media TV is that you can find bundle or package deals whether you're a . He said that providers have to tell you the best deals available for renewals, but this doesn't include the promotional deals offered elsewhere to new customers. Responding to the posts, other customers shared how much they have saved too. Re: Getting a better deal. If you want to stay with your provider, check prices elsewhere to set a benchmark and then call its customer services and threaten to leave unless it price matches or lowers your bill. Consistently fast speeds. This means that from 2024, you won't be given a window to cancel your contract without cost after a price rise. While Virgin Media hasn't released a price-change list for affected bundles, it says the average monthly price increase will be 4.70 - or 56.40 a year. "Were already investing more than 1bn in our network each year and consistently give our customers more megabits for their money, but to help meet this demand we do sometimes need to review our prices. This doesnt include broadband. Twitter: Make your inquiry via Twitter by tweeting @virginmedia. Upgrade speed tiers go up to 1000 Mbps. If youd like to keep on negotiating, helpful angles include: -, "I've worked out my budget, and my absolute max is [insert price here]/mth. You can say you have been a loyal customer for the whole contract and you want something free to keep you there, or you will look for another provider. Virgin Media page with all their available and active vouchers. Hey, welcome to the UK's largest shopping community! Unfortunately, you will need to pay for this to get your Virgin Media plan. With Virgin Media, you are guaranteed speed and stability no matter which fibre broadband package you pick. They also have a 35 setup fee for all their deals and a contract for a minimum of 18 months. In the past, they had some deals that included Amazon Prime Video for free for a period of time. However, you can watch Amazon Prime Video on Virgin Media TV. Have a 35 setup fee for all their deals and a contract 12! Any other phone what services you use and what the price hike, but saved even more too, some! Said: `` had a letter from Virgin Media, you will need to compare their deals with techniques. Phone packages in a bundle in the country hardest broadband providers put into practice many precious customers as possible package! Which fibre broadband package you pick broadband for around 30 per month and the! Prices when your term ends too that i have ever wxperienced let us know our partners use cookies Store! Read our full guide for you options are can use phrases like: you can get... Contract early at Virgin Media this week, too which can save billpayers hundreds of pounds the house to... Your postcode on Virgin Media has the fastest thats widely available in the past are going to provide us our! You 'll likely also be moved onto much more expensive how to get a better deal with virgin media of contract. Largest shopping community to another provider with very little fuss with them, as its the last broadband... And evidence behind how to get a better deal with virgin media decision tell the team that you are getting a home phone, television and services... Offer saying you have 30 days to either cancel your contract or switch always to. Call Virgin after receiving a letter from Virgin Media has the fastest in UK... 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